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Remote Telephone Operator Jobs in Naples, FL (NOW HIRING)

FYIsoft, Inc.

Customer Support Representative

Naples, FL · On-site +1

$75K - $85K/yr

Naples, FL (Remote considered) Employment Type: Full-Time Salary Range: $70,000 - $85,000 About the Role FYIsoft is seeking a hands-on Accounting Manager to lead our accounts receivable, accounts ...

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Remote Telephone Operator information

See Naples, FL salary details

$8

$16

$23

How much do remote telephone operator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote telephone operator in Naples, FL is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.32 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Naples, FL?

For Remote Telephone Operator jobs in Naples, FL, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Naples, FL look for?

The top searched job categories for Remote Telephone Operator jobs in Naples, FL are:

What cities near Naples, FL are hiring for Remote Telephone Operator jobs?

Cities near Naples, FL with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Naples, FL as of August 2026, with employment types broken down into 45% Full Time, 53% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,987 per year, or $16.8 per hour.

Customer Support Representative

Naples, FL • On-site, Remote

FYIsoft, Inc.
Software Development • 11 - 50 employees
Learn more about FYIsoft, Inc.external

$75K - $85K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 4 days ago

Job description

Location: Naples, FL (Remote considered)
Employment Type: Full-Time
Salary Range: $70,000 - $85,000
About the Role
FYIsoft is seeking a hands-on Accounting Manager to lead our accounts receivable, accounts payable, and financial reporting functions. This role owns the day-to-day accuracy of our books while also acting as a key internal user and advocate for the FP&A and ERP tools that support the finance function. We're looking for someone equally comfortable closing the books, presenting numbers to leadership, and working confidently inside modern financial systems.
We value strong technical adaptability as much as years in the seat. As a financial reporting software company, FYIsoft runs on the same AI-powered and automated accounting tools we build for our customers - which means this role offers hands-on exposure to AI-driven reporting, automation, and modern FP&A platforms well beyond what's typical in a traditional accounting department at a larger company. Candidates earlier in their career who are quick to learn new systems and comfortable working alongside AI tools will find this a strong springboard for building in-demand skills that are increasingly essential to where the accounting profession is headed.
What You'll Do
  • Manage day-to-day accounts receivable operations, including invoicing, collections, and cash application
  • Manage accounts payable operations, including vendor invoice processing, approvals, and payment runs
  • Own monthly, quarterly, and annual financial reporting and close processes
  • Prepare and review journal entries, account reconciliations, and supporting schedules
  • Ensure financial reporting is accurate, timely, and compliant with GAAP
  • Partner with FP&A and leadership on budgeting, forecasting, and variance analysis
  • Maintain and optimize the use of ERP and FP&A applications for accounting workflows
  • Identify opportunities to automate or streamline AR/AP and reporting processes using existing systems
  • Support internal and external audits with organized documentation and clear explanations of processes
  • Communicate financial results and issues clearly to both finance and non-finance stakeholders

Required Qualifications
  • Bachelor's degree in Accounting (required)
  • Minimum 5 years of professional accounting experience
  • Direct experience managing accounts receivable and accounts payable functions
  • Strong financial reporting experience, including month-end/period close
  • Tech-savvy and a fast learner with new systems - hands-on experience using FP&A applications and ERP systems, and genuine comfort adopting AI-powered and automated accounting tools (weighted more heavily than additional years of experience beyond the minimum)
  • Strong analytical skills - able to interpret financial data and identify trends or discrepancies
  • Excellent communication skills, both written and verbal, with the ability to explain financial information to non-accountants
  • Solid working knowledge of GAAP
  • High attention to detail and strong organizational skills

Preferred Qualifications
  • Experience in a SaaS, software, or technology company
  • Experience with NetSuite, Microsoft Dynamics 365 Business Central, Sage Intacct, Acumatica, or QuickBooks
  • Prior people-management or team-lead experience

Why This Role Is a Strong Career Move
  • Direct, hands-on exposure to AI-powered financial reporting and automation - skills that are quickly becoming essential across the accounting profession
  • Opportunity to work with modern FP&A and ERP tools daily, rather than waiting years to be exposed to them
  • A chance to build a technical edge early in your career that differentiates you from peers with a more traditional accounting background
  • Room to grow alongside a company whose product and internal operations are both built around the same AI and automation tools

Why Join FYIsoft?
FYIsoft offers a high-growth, entrepreneurial culture where employees have the opportunity to directly impact company success while advancing their careers in the rapidly growing AI and financial technology space.
Benefits Include:
  • Competitive compensation package
  • Commission and bonus opportunities
  • Paid Time Off and company holidays
  • 401(k) plan with company participation
  • 100% company-paid employee health, dental, life, and short-term disability insurance
    • Additional voluntary benefits
  • Bonus and stock option potential

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