ZipRecruiter

Log In

2

Entrylevel Help Desk Analyst Jobs in Raleigh, NC

Owens & Minor

Sr. Pricing & Deal Desk Analyst

Raleigh, NC · On-site

$90K - $110K/yr

Health Savings Account (HSA)and401(k) -We offer these voluntary financial programs to help ... The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC · On-site

Experience analyzing and projecting the needs of a team to ensure success. Experience implementing and managing a help desk operation. Additional Information Thanks and regards, Mandeep Singh 408-766 ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

Excellent customer service orientation and verbal communication skills Advanced analytical thinking ... using helpdesk applications Active Directory administration. Exchange administration O365 ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... analytical thinking and problem-solving skills • High Standard of Incident and Problem management • Previous experience using helpdesk applications • Active Directory administration. • ...

USM

Service Desk Tier 3 Agent

Cary, NC · On-site

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... Cloud, Analytics (SMAC) and DevOps. USM, a US ensured Minority Business Enterprise (MBE) is ...

Infojini Inc

Service Support Analyst

Raleigh, NC

Service Support Analyst Location: Raleigh, NC Duration: 4+ months contract Client: Direct Client ... Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems ...

Infojini Inc

Support Analyst

Raleigh, NC

Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ... Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems ...

Skylimit Systems

IT Support Analyst

Raleigh, NC · On-site

$26 - $34/hr

Respond to, troubleshoot, and resolve help desk tickets in a timely manner. * Install, configure ... Strong problem-solving and analytical skills. * Excellent written and verbal communication skills.

Maximus

Junior CIC Analyst

Durham, NC · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Raleigh, NC · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

WingSwept

Systems Analyst

Garner, NC · On-site

Compensation for the Systems Analyst position includes a competitive base pay and excellent ... Develop and/or revise best practices and processes for Help Desk procedures Minimum requirements:

WingSwept

Systems Analyst

Garner, NC · On-site

... for Help Desk procedures Qualifications : Required : • Must determine to pursue and embody ... system analyst, help-desk support provider, or equivalent role • Previous experience with ...

next page

Showing results 1-20

All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Raleigh, NC

Entrylevel Help Desk Analyst information

See Raleigh, NC salary details

$14

$23

$34

How much do entrylevel help desk analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entrylevel help desk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Raleigh, NC? For Entrylevel Help Desk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Raleigh, NC look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entrylevel Help Desk Analyst jobs? Cities near Raleigh, NC with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Job Position : Service Desk L1

Job Position : Service Desk L1

Noblesoft Technologies

Morrisville, NC • On-site

$19.25 - $26.25/hr

Contractor

Re-posted 12 days ago

Job description

Job Position    : Service Desk L1

Location         : Morrisville NC
 

Job Description

  • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
  • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
  • Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
  • Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration.
  • Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
  • Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
  • Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
  • Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
  • Maintain clear and professional communication with end users and update tickets with accurate notes.
  • Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
  • Knowledge in identifying desktop, laptop, and printer issues.

Eligibility, Knowledge, Skills & Experience

  • 1–5 years in a Service Desk or in an IT Support role.
  • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
  • Phone support experience is mandatory.
  • Experience in Technical helpdesk or technical call center support is required.
  • Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
  • Familiarity with ticketing tools like ServiceNow or Jira Service Management.
  • Excellent communication, customer service capability, and problem-solving skills.
  • Ability to follow processes and work in a structured SLA-driven environment.
  • A proactive mindset with the ability to make a meaningful impact.
  • Customer focused with the eagerness to learn and grow continuously.
  • A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.