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Technology Support Analyst Jobs in Raleigh, NC (NOW HIRING)

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

This role provides frontline IT support in a highly regulated, mission-critical environment. The ... Strong problem-solving and analytical skills. * Excellent written and verbal communication skills.

US Tech Solutions

Support Analyst

Raleigh, NC

Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team. The support consists of ...

Infojini Inc

Support Analyst

Raleigh, NC

With a partnership of all major technology vendors, Infojini Consulting has built a strong ... Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ...

Abrigo

Support Analyst

Raleigh, NC · On-site

Description We provide technology that community financial institutions use to manage risk and ... The Support Analyst will be accountable for driving the resolution of product issues from start to ...

Sageworks

Support Analyst

Raleigh, NC · On-site +1

We provide technology that community financial institutions use to manage risk and drive growth ... The Support Analyst will be accountable for driving the resolution of product issues from start to ...

Abrigo

Support Analyst

Raleigh, NC · On-site +1

We provide technology that community financial institutions use to manage risk and drive growth ... The Support Analyst will be accountable for driving the resolution of product issues from start to ...

Ask IT consulting

Service Support Analyst

Raleigh, NC · On-site

May provide routine and non-routine support for a broad range of information related technologies ... Analyst and Specialists Initiates Major Incident Process (MIP) communications and conference ...

Dlapiper

Litigation Support Analyst

Raleigh, NC · Hybrid

$46.15 - $73.38/hr

Provides technology support and services under the supervision of a Litigation Support Project ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Infojini Inc

Security Support Analyst

Raleigh, NC · On-site

With a partnership of all major technology vendors, Infojini Consulting has built a strong ... NCDOT is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide ...

Victra

System Support Analyst II

Durham, NC · On-site

Our mission is to connect technology to life in a trustworthy, fun, and profitable way while ... We are looking for the System Support Analyst to also bring: * Bachelor's degree preferred ...

FMI

IT Technical Support Analyst

Raleigh, NC · Hybrid

$65K - $80K/yr

Overview FMI Corporation is seeking an IT Technical Support Analyst to provide onsite support for our Raleigh headquarters and remote support across FMI offices. This role supports hardware, software ...

FMI

IT Technical Support Analyst

Raleigh, NC · On-site

$65K - $80K/yr

Overview FMI Corporation is seeking an IT Technical Support Analyst to provide onsite support for our Raleigh headquarters and remote support across FMI offices. This role supports hardware, software ...

Infojini Inc

Service Support Analyst

Raleigh, NC · On-site

With a partnership of all major technology vendors, Infojini Consulting has built a strong ... Service Support Analyst Location: Raleigh, NC Duration: 4+ months contract Client: Direct Client ...

Bandwidth

Technical Support Analyst

Raleigh, NC

The Technical Support Analyst will provide technical support to customers who are experiencing ... Keep up-to-date with technical knowledge and learn new technologies and products. * Provide ...

Bandwidth

Technical Support Analyst

Raleigh, NC

The Technical Support Analyst will provide technical support to customers who are experiencing ... Keep up-to-date with technical knowledge and learn new technologies and products. * Provide ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Keep up-to-date with technical knowledge and learn new technologies and products. * Provide ...

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All JobsTechnology Support Analyst JobsTechnology Support Analyst Jobs in Raleigh, NC

Technology Support Analyst information

See Raleigh, NC salary details

$14

$26

$42

How much do technology support analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technology support analyst in Raleigh, NC is $26.77, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by a Technology Support Analyst, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

What does a technology support analyst do?

A technology support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often diagnose problems, resolve technical faults, and may use tools like remote support software or ticketing systems to ensure smooth technology operations in organizations.

What are popular job titles related to Technology Support Analyst jobs in Raleigh, NC?

For Technology Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Technology Support Analyst jobs in Raleigh, NC look for?

The top searched job categories for Technology Support Analyst jobs in Raleigh, NC are:

Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,675 per year, or $26.8 per hour.

IT Support Analyst

Skylimit Systems

Raleigh, NC

$26 - $34/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Job Summary

We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a commitment to supporting systems that enable national security and advanced aerospace innovation. This is an onsite role within secure facilities.


Essential Responsibilities

  • Provide first-line technical support for hardware, software, network, and user account issues.
  • Respond to, troubleshoot, and resolve help desk tickets in a timely manner.
  • Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and peripheral equipment.
  • Support Microsoft Windows operating systems and business applications.
  • Create, modify, and maintain user accounts, permissions, and email access.
  • Assist with employee onboarding and offboarding activities.
  • Perform routine system maintenance, software updates, and security patching.
  • Troubleshoot connectivity, VPN, and network-related issues.
  • Maintain IT asset inventory and documentation.
  • Document incidents, solutions, and technical procedures.
  • Follow cybersecurity best practices and company security policies.
  • Escalate complex issues to senior IT personnel as appropriate.
  • Participate in an on-call support rotation as required.
  • Support IT operations within a highly regulated aerospace and defense manufacturing environment.


Required Qualifications

  • U.S. Citizen or legal resident.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field; equivalent experience considered.
  • Experience providing computer troubleshooting and end-user support.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to communicate effectively with technical and non-technical users.
  • Strong organizational skills and ability to manage multiple priorities.
  • Working knowledge of Windows operating systems.
  • Hardware troubleshooting experience.
  • Understanding of cybersecurity principles and security best practices.
  • Ability to work within documented procedures and security requirements.


Preferred Qualifications

  • Experience with Active Directory.
  • Microsoft 365 administration and support experience.
  • Experience with ticketing/help desk systems.
  • Manufacturing, aerospace, defense, or highly regulated industry experience.
  • Knowledge of endpoint security and compliance frameworks.


Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Paid Holidays
  • Employee Referral Program
  • Career Development Opportunities
  • Flexible Working Arrangements (where applicable)