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Technology Support Analyst Jobs in Raleigh, NC (NOW HIRING)

WingSwept

Data and System Support Analyst

Garner, NC · On-site

WingSwept is an award-winning , employee-owned technology services company seeking a Database ... Data Migration - Analyze data from external and legacy systems to understand structure and quality ...

U.S. Navy

IT Support Specialist

Raleigh, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Bailey, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Raleigh, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Raleigh, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Holly Springs, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Stem, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Lillington, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Pine Level, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Chapel Hill, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Rolesville, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Clayton, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Benson, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Raleigh, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Creedmoor, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Cary, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

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All JobsTechnology Support Analyst JobsTechnology Support Analyst Jobs in Raleigh, NC

Technology Support Analyst information

See Raleigh, NC salary details

$14

$26

$42

How much do technology support analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technology support analyst in Raleigh, NC is $26.77, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by a Technology Support Analyst, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

What does a technology support analyst do?

A technology support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often diagnose problems, resolve technical faults, and may use tools like remote support software or ticketing systems to ensure smooth technology operations in organizations.

What are popular job titles related to Technology Support Analyst jobs in Raleigh, NC?

For Technology Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Technology Support Analyst jobs in Raleigh, NC look for?

The top searched job categories for Technology Support Analyst jobs in Raleigh, NC are:

Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,675 per year, or $26.8 per hour.

Data and System Support Analyst

WingSwept

Garner, NC • On-site

Full-time

Retirement

Re-posted 14 days ago

Job description

WingSwept is an award-winning, employee-owned technology services company seeking a Database & Reporting Analyst within our application development division, to strengthen data, reporting, and database capabilities for our Case Management and Tracking System (CMTS) across both cloud-hosted and on-premise deployments. This position combines advanced SQL development, data migration, requirements gathering, and database performance tuning to support government agencies investigating fraud and abuse. Compensation for this position includes competitive base pay and excellent benefits, including employee stock ownership, profit sharing, and a fully-vested 401(k) with matching contributions.
Primary Responsibilities:
  • Reporting & Report Development
    - Design and build complex custom reports using MSSQL queries for internal and external customers
    - Develop and maintain deep expertise in CMTS's data model to support advanced reporting requests
    - Build queries within the application to support custom data sets, extracts, and notifications
    - Translate customer reporting and statistical requirements into technical report specifications
  • Requirements Gathering & Customer Collaboration
    - Meet directly with customers to gather reporting and statistical needs
    - Clarify ambiguous or incomplete requirements through follow-up discussion with stakeholders
    - Communicate technical concepts and tradeoffs clearly to non-technical customers
    - Partner with the team to scope effort and timelines for report and data requests
  • Data Migration
    - Analyze data from external and legacy systems to understand structure and quality
    - Map external data sources into the CMTS data model
    - Write complex queries to extract, transform, and load migrated data
    - Validate and test migrated data for accuracy and completeness
  • Database Performance & Administration
    - Monitor and optimize MSSQL database performance
    - Identify poor-performing queries and recommend or implement tuning solutions
    - Review and adjust database configuration settings
    - Maintain and audit database security settings and access permissions
  • Additional Responsibilities
    - Support other technical initiatives across the team as needed
    - Investigate new tools, technologies, and techniques to improve data and reporting processes
    - Document data models, migration processes, and reporting procedures for team continuity
    - Maintain confidentiality of client data and sensitive information

Minimum requirements:
  • Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player in all their interactions
  • Must be able to pass both Department of Defense and corporate criminal background checks and drug test. US citizenship is required
  • High school diploma, secondary education preferred
  • Strong SQL skills, including the ability to write and optimize complex MSSQL queries
  • Experience working with relational data models and mapping data between systems
  • Experience with data migration projects, from analysis through validation
  • Familiarity with database performance tuning, configuration, and security best practices
  • Three+ years of IT or related experience
  • Good verbal and written communication skills, including gathering requirements directly from customers
  • Strong analytical and problem-solving skills

If this sounds like a good fit for you, please apply today!
Equal Opportunity Employer M/F/Disabled/Veteran

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