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Technology Support Analyst Jobs in Raleigh, NC (NOW HIRING)

NV5

IT Analyst

Cary, NC · On-site

Responsibilities NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key ...

Acxiom

Decision Support Analyst (Remote)

Raleigh, NC · Remote

Provides data, analysis and recommendations to support multiple technical operations and ensure ... of Information Technology practices. Specific Industry knowledge. Demonstrated ability to own ...

NV5

IT Analyst

Cary, NC

NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key responsibilities include:

Infojini Inc

Desktop Support

Raleigh, NC

$19.75 - $25/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... We offer an excellent compensation package We are looking for Service Support Analyst in Raleigh ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Cary, NC · Remote

$45K - $65K/yr

... Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have ... We are committed to delivering superior IT support and giving our team members the tools and ...

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Technology Support Analyst information

See Raleigh, NC salary details

$14

$26

$42

How much do technology support analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for technology support analyst in Raleigh, NC is $26.77, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst, and why are they important?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by Technology Support Analysts, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

What does a Technology Support Analyst do?

A Technology Support Analyst is responsible for assisting users with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide solutions, and ensure that technology operates smoothly within an organization. Their duties often include responding to help desk tickets, maintaining IT documentation, and collaborating with other IT professionals to implement updates or fixes. Technology Support Analysts play a key role in minimizing downtime and improving productivity by quickly resolving technical issues.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

What are popular job titles related to Technology Support Analyst jobs in Raleigh, NC? For Technology Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Technology Support Analyst jobs in Raleigh, NC look for? The top searched job categories for Technology Support Analyst jobs in Raleigh, NC are:
Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in Raleigh, NC as of May 2026, with employment types broken down into 50% Full Time, 45% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $55,675 per year, or $26.8 per hour.
IT Analyst

IT Analyst

NV5

Cary, NC • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 5 days ago

NV5 rating

8.3

Company rating: 8.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

94th of 349 rated engineering

Job description

Overview
NV5 (NYSE: TIC) is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastructure; Utility Services; Environmental Health Sciences; Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities where we live and work.
As engineers, architects, construction/program managers, environmental professionals and beyond, we play a significant role in shaping our communities through the services we provide. We are looking for passionate, driven individuals to join our team focused on Delivering Solutions and Improving Lives.
Responsibilities
NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key responsibilities include:
  • Deliver hands-on hardware and software support to end users
  • Support and maintain office telecommunications systems
  • Provide technical support for office hardware, including printers and plotters
  • Accurately document, track, and resolve IT support requests
  • Perform hardware and software installations and upgrades (e.g., RAM, hard drives, video cards)
  • Execute new hire and termination IT processes, including creating and removing user, phone, and voicemail accounts, and setting up or retrieving computer systems
  • Manage moves, adds, and changes involving hardware, software, cabling, and telephone/voicemail systems
  • Build, configure, and deploy end-user computers
  • Assist senior IT staff with projects and tasks as assigned
  • Travel locally between offices as required

**Please note, this is not a remote position.
Qualifications
• College or technical school education in an IT-related field, or equivalent hands-on experience
• 2-4 years of experience in an IT support or help desk environment
Work environment and physical demands of this position
The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the organization), reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.
  • Will frequently need to position self to maintain computers and equipment under desks.
  • Will frequently move equipment weighing up to 40 lbs.

NV5 offers a competitive compensation and benefits package including medical, dental, life insurance, PTO, 401(k) and professional development/advancement opportunities.
NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

What NV5 employees say

Pay

Benefits

Hours and flexibility

Workplace

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About NV5

Sourced by ZipRecruiter

NV5 is a renowned company based in Los Angeles, CA, US, that operates in the architecture, engineering, and consulting industry. Officially established in 2009, this company provides technical engineering and consulting solutions that cater to public and private sectors globally. The firm is adept in a wide range of services, including infrastructure, energy, construction, program management, and environmental services. As part of its mission, NV5 seeks to deliver solutions that enhance communities and safeguard the environment meticulously.

Industry

Civil engineering construction

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

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