ZipRecruiter

Log In

1

Technology Support Analyst Jobs in Raleigh, NC (NOW HIRING)

Redolent, Inc

IT Support Technician

Durham, NC

$20.75 - $28.50/hr

One of our direct client is urgently looking for an IT Support Technician @ Durham, NC Job Title ... Read, analyze, and interpret common technical journals Document procedures that conform to a ...

LexisNexis

Decision Support Analyst

Raleigh, NC · On-site +1

$78.10K - $130.30K/yr

Our company has been a long-time leader in deploying AI and advanced technologies to the legal ... We are hiring a Decision Support Analyst to join our Finance team. This role is designed for ...

RELX

Decision Support Analyst

Raleigh, NC · On-site +1

$78.10K - $130.30K/yr

Our company has been a long-time leader in deploying AI and advanced technologies to the legal ... We are hiring a Decision Support Analyst to join our Finance team. This role is designed for ...

Brinkmann Constructors

IT Analyst

Cary, NC · On-site

They are seeking a full-time IT Analyst to provide frontline technical support and assistance to end users and IT operations in their Cary, NC office. Responsibilities : • Deliver hands-on hardware ...

New

Acxiom

Decision Support Analyst (Remote)

Raleigh, NC · Remote

Provides data, analysis and recommendations to support multiple technical operations and ensure ... of Information Technology practices. Specific Industry knowledge. Demonstrated ability to own ...

NV5

IT Analyst

Cary, NC · On-site

Responsibilities NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key ...

NV5

IT Analyst

Cary, NC · On-site

Responsibilities NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key ...

NV5

IT Analyst

Cary, NC

Responsibilities NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key ...

NV5

IT Analyst

Cary, NC

NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key responsibilities include:

Carrboro, Town of (NC)

IT Support Engineer I

Carrboro, NC

$62.82K - $76.64K/yr

General Definition and Conditions of Work The IT Support Engineer I position's job duties span all ... and analyzing written or computer data, visual inspection involving small defects and/or small ...

New

next page

Showing results 1-20

People also search for

All JobsTechnology Support Analyst JobsTechnology Support Analyst Jobs in Raleigh, NC

Technology Support Analyst information

See Raleigh, NC salary details

$14

$26

$42

How much do technology support analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for technology support analyst in Raleigh, NC is $26.77, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst, and why are they important?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by Technology Support Analysts, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

What does a Technology Support Analyst do?

A Technology Support Analyst is responsible for assisting users with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide solutions, and ensure that technology operates smoothly within an organization. Their duties often include responding to help desk tickets, maintaining IT documentation, and collaborating with other IT professionals to implement updates or fixes. Technology Support Analysts play a key role in minimizing downtime and improving productivity by quickly resolving technical issues.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

What are popular job titles related to Technology Support Analyst jobs in Raleigh, NC? For Technology Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Technology Support Analyst jobs in Raleigh, NC look for? The top searched job categories for Technology Support Analyst jobs in Raleigh, NC are:
Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in Raleigh, NC as of May 2026, with employment types broken down into 50% Full Time, 45% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $55,675 per year, or $26.8 per hour.
IT Support Technician

IT Support Technician

Redolent, Inc

Durham, NC

$20.75 - $28.50/hr

Other

Posted 15 days ago

Job description


One of our direct client is urgently looking for anIT Support Technician @ Durham, NC
Job Title: IT Support Technician
Location: Durham, NC
Duration: 3 to 6 Months
Description:
Job Summary
The Corporate IT Services requires a day-to-day IT Support Technician for ongoing support for Xperi. These required support services include but are not limited to: supporting day-to-day user incidents and requests and resolving issues; direct executive-level support; oversight of workstation management tools.
The IT Support Specialist will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Corporate Services. This will include (but not limited to) direct user support, run book creation and modification, coordinate with other IT teams in the organization, service evaluation, day to day operations, lifecycle management planning and implementation, routine assessment, understanding the needs of the business, providing direct support for executive-level users and their support staff.
In addition, a successful candidate will have a firm understanding of IT methodology and solutions, be forward thinking, and be able to assist and collaborate with other members of the Corporate IT and Infrastructure team in support of those technologies. This will include (but not be limited to) Slack, Zoom, Office 365 technologies, Windows 10, MacOS, Linux, Azure, and others as required.
Accountabilities & Responsibilities:
Be self-motivated and able to work successfully with a team to achieve ambitious goals
Design, plan, and coordinate the implementation IT technologies in support of defined requirements generated by business and growth demands
Work with Tier I/II support desks by creating/updating support run books and working on escalations at the Tier III/IV level
Engage with vendors to resolve issues
Work with the business to understand requirements.
Utilize a framework for monitoring tools, escalating key issues, and ensure timely implementation of services.
Required Qualifications
BS. in Computer Science or equivalent experience
Minimum of three to five years directly related work experience
5 or more years of technical experience, including at least 3 years in
Microsoft Server
Office 365
Endpoint management
Workstation deployment
Networking
Desired Qualifications
2 years technical experience with multi-factor authentication
Application support experience with Zoom, Box, Azure
Knowledge of current workstation hardware and standards
Other Desired Qualifications
Certifications in MCSE
Fundamental networking knowledge and experience
Core fundamental and working knowledge of TCP/IP, DNS and Certificate Services
Must have excellent written and verbal communication skills and be able to:
Read, analyze, and interpret common technical journals
Document procedures that conform to a prescribed style and format
Present information to management
Strong analytical skills required
Redolent logo

About Redolent

Sourced by ZipRecruiter

Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

FacebookTwitter

View All Redolent Jobs

Apply