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Helpdesk Analyst Jobs in Raleigh, NC (NOW HIRING)

Job Summary As a Financial Analyst for the Revenue Operations and Margin FP&A team, you will be ... You will perform research and financial modeling to help future business planning decisions, and ...

Job Summary As a Financial Analyst for the Revenue Operations and Margin FP&A team, you will be ... You will perform research and financial modeling to help future business planning decisions, and ...

Helping develop reports and analyses. Managing and designing the reporting environment, including data sources, security, and metadata. Supporting the data warehouse in identifying and revising ...

By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing ... A detail-oriented and analytical Product Analyst to work as part of the North American and European ...

Data Analyst

Raleigh, NC · On-site

$27 - $28/hr

Data Analytics / Data Engineer Contractor This role supports two major system overhaul projects and ... Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Help Shape the Future of Academic Excellence The College of Arts & Sciences is seeking a Financial Analyst to support the financial operations of multiple academic departments. Working closely with ...

Deal Desk Analyst

Raleigh, NC · On-site

$44K - $77K/yr

* Raleigh - North Carolina - United States of America At Siemens, we help organizations transform ... Strong analytical skills with a global perspective. * Excellent attention to detail and ...

New

GIS ANALYST

Cary, NC · On-site

$92K - $152K/yr

Description Are you ready to turn data into insight and help shape smarter decisions through the power of GIS. We are seeking a talented and motivated GIS Analyst to join our team and apply ...

GIS ANALYST

Cary, NC · On-site

$92K - $152K/yr

N/A Description Are you ready to turn data into insight and help shape smarter decisions through the power of GIS? We are seeking a talented and motivated GIS Analyst to join our team and apply ...

Deal Desk Analyst

Raleigh, NC · On-site

$44K - $77K/yr

At Siemens, we help organizations transform maintenance and operations through connected insights ... Description The Deal Desk Analyst serves as a key partner to the Sales team, acting as the primary ...

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

... analysis, and setup of PC-based software products (e.g., word processors, spreadsheets ... • Technical helpdesk or technical call center experience is necessary. • Disciplined ...

... help enhance perioperative outcomes in sleeve gastrectomy. This wide array of devices and ... In this role, you will provide financial and analytical guidance in support of strategic and ...

... help enhance perioperative outcomes in sleeve gastrectomy. This wide array of devices and ... In this role, you will provide financial and analytical guidance in support of strategic and ...

Service Desk Analyst

Raleigh, NC · On-site

$18.25 - $25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ...

These positions have responsibility for systems analysis which includes assuring that help desk and call center processes are fully understood, capturing detail requirements and business rules.

Showing results 21-40

Helpdesk Analyst information

See Raleigh, NC salary details

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How much do helpdesk analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for helpdesk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Raleigh, NC?

For Helpdesk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What cities near Raleigh, NC are hiring for Helpdesk Analyst jobs?

Cities near Raleigh, NC with the most Helpdesk Analyst job openings:

Infographic showing various Helpdesk Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $44,239 per year, or $21.3 per hour.

Financial Analyst

Morrisville, NC

NetApp
IT Services • 10K+ employees

Full-time

Medical, Life, Retirement, PTO

Re-posted 18 days ago


Key responsibilities

  • Provide financial support and analysis for revenue and margin forecasting, planning, and reviews.

  • Perform research and financial modeling to assist in business planning decisions and present findings to leadership.

  • Collaborate with cross-functional teams to analyze and shape revenue, margin, and cash forecasts and manage operational aspects of the revenue cycle.


NetApp rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

Job Summary

As a Financial Analyst for the Revenue Operations and Margin FP&A team, you will be responsible for providing financial support and analysis for the company-wide Revenue and Margin forecasting, planning, and reviews. You will perform research and financial modeling to help future business planning decisions, and summarize and present findings to leadership, including C-Staff. You will interface with cross-functional teams and have an opportunity to contribute to various business challenges. The position requires business partnership with Operations, Sales Operations, Revenue Accounting, Treasury, FP&A, Finance, and ERDM teams in analyzing and shaping NetApp's revenue, margin and cash forecasts and related operational management of the revenue cycle.

Primary responsibility is to analyze NetApp's key performance indicators to determine accurate revenue and margin forecasts, and to resolve any issues around that forecast. This role reports to Director of Finance. 

The Financial Analyst's role has responsibility for a wide range of financial support and analysis. You will help to ensure that departmental objectives and project deadlines are met and clearly communicated. The essential functions of the department include:

  • Prepare forecasts and drive operational and financial metrics in support of key decision-making for worldwide revenue and margins
  • Gather, analyze, prepare, and summarize recommendations for financial plans by reviewing QTD actuals, analyzing historical trends, and considering expected future trends
  • Work closely with cross-functional groups, including Sales Operations, Sales, Manufacturing, Business Units, Revenue Accounting, and other finance teams to ensure accuracy in forecasting deliverables
  • Build data models and perform scenario analysis in Excel by synthesizing data from multiple systems and manual records
  • Create and communicate schedules to cross-functional teams for month-end and quarter-end deliverables, set up review meetings, and consolidate inputs
  • Present revenue and margin forecasts and actuals to cross-functional leadership teams, including the CEO and CFO
  • Maximize NetApp's financial performance while limiting the economic and business risk to the Company
  • Engage with various stakeholders on how to improve revenue

This is a U.S.-based hybrid role located in RTP (NC) or San Jose (CA), and may require occasional travel. Only candidates in these locations will be considered.

 
Essential Functions
  • Provide a quarterly and monthly revenue forecast
  • Consolidate total company revenue forecast, including deferred services, professional services, OEM, and contra revenue forecasts, and provide variance explanations against AOP & prior forecasts
  • Partner with Sales Ops to determine future bookings to revenue conversions
  • Work with Field HQ FP&A on forecast assumptions related to deferred & non-deferred product mix, carve allocations, and reserves that go into the monthly revenue forecast
  • Partner with Revenue Accounting on adjustments that impact the revenue forecast
  • Partner with Field HQ finance on AOP & long-term revenue forecast modeling
  • Provide Finance support for Bookings, Billings, & Backlog (BBB) data, including BBB executive dashboards
  • Participate in various finance projects
  • Provide quarter-end revenue forecast vs actual variance analysis
Job Requirements
  • Strong FP&A ability and the capability to move beyond reporting to analysis and actions
  • Ability to model complex situations and develop tools to support analyses
  • Working knowledge of Revenue recognition in a US GAAP Tech Company
  • Ability to analyze complex data sets situations and make recommendations to resolve issues
  • This individual must work effectively with Staff to Vice President level employees within the function, across functions, and with external parties
  • Limited supervision is provided, as the role requires an individual who can operate, drive results, and set priorities independently
  • Good interpersonal communication skills as needed to work successfully with staff and managers within and outside of function
Education and Experience
  • Undergraduate degree in Business or Accounting preferred
  • 12+ years experience in Accounting / Finance

Compensation:
The target salary range for this position is 147,900 - 200,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. 


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About NetApp

Sourced by ZipRecruiter

The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world’s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how you work in the cloud. And that’s just scratching the surface. In a world of hybrid multicloud complexity, we envision a better IT experience—an evolved cloud state where on-premises and cloud environments are united as one, always delivering simplicity, security, savings, and sustainability. To get you there, we build solutions that drive faster innovation wherever your data and applications live, with unified management and AI-driven optimization. No walled gardens. No lock-in. You get the freedom to do what’s best for your business today and the flexibility to adapt to whatever tomorrow throws at you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Sunnyvale, CA, US