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Helpdesk Analyst Jobs in Raleigh, NC (NOW HIRING)

Belcan, LLC

Inventory Analyst

Cary, NC · Hybrid

$33.50/hr

Inventory Analyst Location: Cary, NC Schedule: Hybrid (4 days onsite - 1 remote) Pay Rate: $33.50 ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

Belcan

Inventory Analyst

Cary, NC · On-site

$33.50/hr

Inventory Analyst Location: Cary, NC Schedule: Hybrid (4 days onsite - 1 remote) Pay Rate: $33.50 ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

Belcan

Inventory Analyst

Cary, NC · Hybrid

$33.50/hr

Inventory Analyst Location: Cary, NC Schedule: Hybrid (4 days onsite - 1 remote) Pay Rate: $33.50 ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

Cushman & Wakefield

Procurement Analyst

Raleigh, NC

$64K/yr

Job Title Procurement Analyst Summary As a member of the Procurement team reporting up through the ... Contribute to team efforts to help achieve team objectives and successes * Willingness to ...

Cushman & Wakefield

Procurement Analyst

Raleigh, NC

$64K/yr

Job Title Procurement Analyst Summary As a member of the Procurement team reporting up through the ... Contribute to team efforts to help achieve team objectives and successes * Willingness to ...

US IT Solutions Inc

Business Analyst

Raleigh, NC

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... Client is seeking a Business Analyst contractor for an approximately 24 month engagement for a ...

Cushman & Wakefield

Procurement Analyst

Raleigh, NC

$64K/yr

Job Title Procurement Analyst Summary As a member of the Procurement team reporting up through the ... Contribute to team efforts to help achieve team objectives and successes * Willingness to ...

Infojini Inc

Business Analyst

Raleigh, NC · On-site

These positions have responsibility for systems analysis which includes assuring that help desk and call center processes are fully understood, capturing detail requirements and business rules.

Cushman & Wakefield

Procurement Analyst

Raleigh, NC

$64K/yr

Job Title Procurement Analyst Summary As a member of the Procurement team reporting up through the ... Contribute to team efforts to help achieve team objectives and successes * Willingness to ...

MyEyeDr.

Merchandise Planning Analyst

Raleigh, NC · Hybrid

This role partners closely with Merchandising, Supply Chain, and Operations teams to help ensure ... Analyze data to identify trends, risks, and opportunities across categories and locations

MyEyeDr.

Merchandise Planning Analyst

Raleigh, NC · On-site

This role partners closely with Merchandising, Supply Chain, and Operations teams to help ensure ... Analyze data to identify trends, risks, and opportunities across categories and locations

Duke Energy

Product Analyst

Raleigh, NC · Hybrid

Build an exciting, rewarding career with us - help us make a difference for millions of people ... The Product Analyst provides analytical support to Product Owners or Product Managers engaged in ...

EverCommerce

Analyst, Growth

Durham, NC · On-site +1

$75K - $85K/yr

Analyze internal and external data to identify trends, risks, and opportunities * Support financial ... Track progress of key initiatives and help identify areas for improvement * Prepare executive-ready ...

360 IT Professionals

BUSINESS ANALYST

Raleigh, NC

Apart from this, we also provide IT Staffing services that can help your organization to a great ... Highly experienced Business Analyst needed for development of requirements for an Unclaimed ...

EverCommerce

Analyst, Growth

Raleigh, NC · On-site +1

$75K - $85K/yr

Analyze internal and external data to identify trends, risks, and opportunities * Support financial ... Track progress of key initiatives and help identify areas for improvement * Prepare executive-ready ...

GTT, LLC

Reimbursement Analyst

Cary, NC · Hybrid

$28 - $30/hr

We look forward to helping you land your next great career opportunity! Job Number: 26-06559 Industry: Data & Analytics #gttic #gttjobs Company Description Global Technical Talent is a subsidiary of ...

Infojini Inc

Support Analyst

Raleigh, NC · On-site

Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ... Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems ...

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All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Raleigh, NC

Helpdesk Analyst information

See Raleigh, NC salary details

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How much do helpdesk analyst jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for helpdesk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Analyst, and why are they important?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Helpdesk Analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What are the typical challenges a Helpdesk Analyst faces when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Raleigh, NC? For Helpdesk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Helpdesk Analyst jobs in Raleigh, NC look for? The top searched job categories for Helpdesk Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Helpdesk Analyst jobs? Cities near Raleigh, NC with the most Helpdesk Analyst job openings:
Helpdesk Analyst jobs near you
Business Analyst

Business Analyst

Wellington Steele & Associates

Raleigh, NC

$70K - $140K/yr

Other

Posted 18 days ago

Job description

Overview

Business Analyst

Salary range (depending on experience): $70k-$140k

Position Summary

As a Business Analyst, you will define requirements and manage waterfall/agile frameworks to facilitate complex business needs in accordance with software development life cycle (SDLC) guidelines. Independently execute large projects and lead other analysts in completing projects.

Break down complex business and technology terms to aid in collaborative problem solving.  

Essential Job Functions

  • Provide expertise in executing the duties of a business analyst for projects of various types and sizes
  • Elicit, define and analyze complex requirements in various formats ensuring they are testable, measurable and traceable
  • Refine, prioritize and manage requirements using various tools (e.g., templates, team backlogs, requirements management or agile task management applications)
  • Build the business case and project justification
  • Build/Lead requirement walk-throughs with key stakeholders using various methods (e.g., team demos, workshops, sprint planning and backlog refinement sessions)
  • Identify and estimate anticipated work efforts based on priority using requirement work plans, program increment (PI) and sprint planning
  • Define and resolve dependencies, issues and risks along with identification of impacted areas through team collaboration
  • Identify and define complex business processes for current and future state analysis
  • Act as the liaison between the business units, technology teams and support teams
  • Lead/facilitate the process needed to make an informed build versus buy decision
  • Participate in growing team competency by mentoring, providing on-the-job training to more junior associates and helping to develop training materials/process improvements
  • Apply an in-depth knowledge of multiple business areas, familiarity with enterprise strategies and an understanding of different technologies and industry best practices to meet/exceed business goals/priorities

Minimum Position Qualifications

  • 5+ years business analysis experience
  • Excellent written and oral communication, collaboration and presentation skills to effectively communicate information to all levels within the organization
  • Proven ability to understand strategic business requirements and translate them into strategic technology solutions for use across multiple lines of business
  • Demonstrated experience with industry best practices and an understanding of different technologies
  • Strong ability to make difficult/quick decisions demonstrating critical/innovative thinking
  • Ability to effectively interact with and influence a diverse group of associates
  • Ability to effectively partner with all levels of the organization
  • Strong organizational, analytical and problem-solving skills

Desired Previous Experience/Education

  • Bachelor's Degree in information technology (IT) or a related business field
  • Equivalent work experience in an IT position or comparable business unit experience
  • Prior experience as a business or applications analyst in agile projects
  • Agile, SAFe, Six Sigma, IIBA certification a plus (ECBA, CCBA, CBAP, CBATL)
Employment Type: OTHER

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