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Helpdesk Analyst Jobs in Raleigh, NC (NOW HIRING)

Inventory Analyst

Cary, NC · Hybrid

$33.50/hr

Inventory Analyst Location: Cary, NC 27513 Schedule: Hybrid (4 days onsite - 1 remote) Pay Rate ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... Client is seeking a Business Analyst contractor for an approximately 24 month engagement for a ...

Help us standardize pricing across our entire footprint as our next Pricing Analyst. Position Details * Compensation: Competitive Base Salary + 10% Bonus Potential * Location: 90% In-Office / 10% ...

These positions have responsibility for systems analysis which includes assuring that help desk and call center processes are fully understood, capturing detail requirements and business rules.

This role partners closely with Merchandising, Supply Chain, and Operations teams to help ensure ... Analyze data to identify trends, risks, and opportunities across categories and locations

This role partners closely with Merchandising, Supply Chain, and Operations teams to help ensure ... Analyze data to identify trends, risks, and opportunities across categories and locations

About the LEAP Program Our 10-week immersive program is designed to help you transition from ... Support analysis activities by participating in stakeholder discussions, capturing requirements ...

Strong analytical skills and quality conscious Should resolve technical problem (over a phone/Chat or remote systems support) Basic Understanding of Windows XP/Win 7. Basic Understanding of Email ...

... and helping ensure data quality across housing-related systems such as HMIS, GIS platforms and ... Analyze housing and homelessness data (HMIS and GIS) to identify trends and gaps * Support program ...

Apart from this, we also provide IT Staffing services that can help your organization to a great ... Highly experienced Business Analyst needed for development of requirements for an Unclaimed ...

Analyst, Growth

Raleigh, NC · On-site

$75K - $85K/yr

Analyze internal and external data to identify trends, risks, and opportunities * Support financial ... Track progress of key initiatives and help identify areas for improvement * Prepare executive-ready ...

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Helpdesk Analyst information

See Raleigh, NC salary details

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How much do helpdesk analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for helpdesk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Analyst, and why are they important?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Helpdesk Analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What are the typical challenges a Helpdesk Analyst faces when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Raleigh, NC? For Helpdesk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Helpdesk Analyst jobs in Raleigh, NC look for? The top searched job categories for Helpdesk Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Helpdesk Analyst jobs? Cities near Raleigh, NC with the most Helpdesk Analyst job openings:
Infographic showing various Helpdesk Analyst job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 81% Full Time, 11% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.
Financial Analyst - Financial Monitoring & Analysis

Financial Analyst - Financial Monitoring & Analysis

Blue Cross And Blue Shield of North Carolina

Durham, NC

Full-time

Medical, Retirement, PTO

Posted 19 days ago


Blue Cross and Blue Shield of North Carolina rating

7.8

Company rating: 7.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

168th of 281 rated insurance


Job description

Job Description

CuraCor Solutions is seeking a results-oriented, organized, analytical, and intellectually curious finance professional, who wants to make a strong impact in driving financial optimization across multiple organizations as part of the Financial Monitoring & Analysis ("FMA") team within our Diversified Business Group.
In this role, you will build a strong understanding of CuraCor's portfolio companies' performance drivers and develop clear, insightful analyses and presentations that will support leadership decisions. You will create recurring reporting and forecasts, dig into trends and variances, dive into ad hoc analyses, and help turn numbers into actionable insights for leaders.
This role is ideal for analytical professionals eager to expand their expertise in connecting insights, mastering complexity, and demonstrating measurable contributions to business objectives.
We invest and partner with innovative health care organizations in North Carolina and beyond, focused on improving healthcare outcomes, affordability, access, and experience. We work with teams who are building what's next in health care, and we bring financial clarity that helps great ideas scale responsibly.

What You'll Do

  • Financial Reporting: Help prepare and deliver monthly financial reporting that's accurate, timely, and easy for stakeholders to use. Keep recurring updates on-track while focusing on the details so the narrative in the numbers is reliable.

  • Variance Analysis: Analyze results vs. budget, forecast, and prior periods. Investigate what is driving key revenue and expense variances and summarize findings into clear, decision-ready commentary.

  • Ad Hoc Financial Analysis: Build analyses and models that help answer "what if?" and "what's next?" questions. Examples include profitability and unit economics, scenario modeling, and business case support. Present results clearly and concisely

  • Budgeting & Forecasting: Support annual budgeting, planning, and periodic reforecasting. Partner with FMA colleagues to update assumptions, build projections, and connect portfolio performance with Enterprise FP&A processes.

  • Cross-Functional Collaboration: Work closely with CuraCor and Blue Cross NC Finance partners to coordinate inputs, align on timelines, and deliver consistent, accurate updates, especially during close, forecast cycles, and for leadership requests.

  • Process Improvement: Maintain and improve reporting templates and financial models for efficiency, consistency, and accuracy. Help implement process enhancements and tools within the FMA function, staying aligned with internal controls and policies.

  • Accuracy & Ownership: Bring strong attention to detail and pride into the work, checking outputs, documenting assumptions, and meeting deadlines so leaders trust the work product.

What You Bring

  • Education: Bachelor's degree in Finance, Accounting, Economics, or a related field.

  • Experience: 3+ years of relevant experience in financial analysis, financial reporting, or FP&A in a corporate setting (required). Experience supporting reporting cycles and participating in budgeting/forecasting is a plus.

  • Analytical Ability: Strong analytical and problem-solving skills with an eye for detail. You can identify trends/anomalies, ask insightful questions, and translate data into understandable and actionable commentary for leaders.

  • Communication: Clear written (Outlook, PPT, Excel) and verbal communication skills. You can explain financial results to non-finance partners and summarize insights in a crisp, audience-friendly way. Additionally, you can communicate in a professional, collaborative, and diplomatic manner with senior executives regarding sensitive topics, as they arise.

  • Organization & Time Management: You are highly organized and reliable, able to manage recurring monthly deadlines while also handling requests in short turnaround times. You plan ahead, follow through, and stay calm when priorities shift.

  • Team Collaboration: You are eager to work across teams and express humility when applicable. You build trust quickly, respond to feedback well, and like being part of a group that gets things done.

Bonus Points (Preferred qualifications)

  • FP&A Toolkit: Comfort with financial statements, budgeting concepts, and variance analysis, as well as a willingness to roll up your sleeves in the details.

  • Excel Strength: Strong Microsoft Excel skills (PivotTables, lookups, formulas, data analysis features). Power Query/Power Pivot is a plus.

  • AI Efficiencies: Experience with, or an interest in, seeking to gain efficiencies and insights through the use of AI.

  • Healthcare Curiosity: Exposure to, or interest in, healthcare and the business drivers and metrics that matter.

  • Growth Mindset: Curious, proactive, and eager to improve how things work. You are comfortable asking questions, learning quickly, and taking on new challenges with integrity and follow-through.

What You'll Get

Blue Cross NC is a great place to grow your career, and we have the recognition to back it up. We are known for our culture, community impact, flexibility, and benefits. On CuraCor's FMA team, you'll get exposure to a portfolio of innovative health care companies, work with smart and supportive teammates, and directly make an impact, seeing how your analyses shape decisions that improve health care for all.

WhereYou'llWork

Our Hybrid Flex approach is builton presencewith a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplacethat'sflexible, connected, and future focused.

In a Hybrid-Flex role,you'llwork in the office at least two days a week for collaboration and connection. In a Remote Flex role,you'llwork virtually, with a few in-office visits each year formeaningfulmoments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

Based on annual corporate goal achievement and individual performance.

$73,698.00 - $117,917.00

Skills

Acquisitions, Business Development, Business Strategy Development, Business Valuations, Corporate Development, Corporate Development Strategies, Financial Analysis, Financial Performance, Financial Statement Modeling, Market Research, Market Research Analysis, Mergers and Acquisitions (M&A), Private Equity, Stakeholder Management, Strategic Planning, Strategy Development, Venture Capital

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JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.


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