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Service Desk Analyst Level 2 Jobs in Raleigh, NC

defi AUTO LLC

Client Support Desk Analyst

Raleigh, NC · On-site

$60K - $75K/yr

... servicing, and managed servicing solutions. Our customers include the highest-volume captive auto ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

VDart

Service Desk Lead

Morrisville, NC · On-site

Role - Service desk lead Location - Morrisville, NC(Onsite) Contract-6+ Months To lead the delivery ... 2+ years of IT Operations and Management at team/Operations manager level. • Comfortable in a ...

DataStaff, Inc.

Service Desk Specialist

Raleigh, NC · On-site

Ability to work independently to analyze customers needs and resolve technical problems; manage ... Works with network infrastructure teams to identify network issues at the customer level and ...

New

VDart

Service Desk

Morrisville, NC · On-site

Service Desk L1 with Spanish language Morrisville NC (Onsite) 22/hour Job Purpose * To resolve ... Provide level 1 remote desktop support to resolve tickets and handle hardware, software, and ...

TEKsystems

Service Desk Technician

Clayton, NC

$25 - $35/hr

... 2 days out. Office in Raleigh and Clayton, can work out of either but mainly based out of Clayton ... Level Intermediate Level One Job Type & Location This is a Contract to Hire position based out of ...

TEKsystems

Service Desk Technician

Clayton, NC

$25 - $35/hr

... 2 days out. Office in Raleigh and Clayton, can work out of either but mainly based out of Clayton ... Level Intermediate Level One Job Type & Location This is a Contract to Hire position based out of ...

STI

Service Desk Specialist

Raleigh, NC · On-site

... Level Specialist resource for an engagement to work with the Service Desk Team. The Service Desk ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...

Variety Wholesalers Inc

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

... high level of professionalism and service quality in all interactions. Qualifications for this ... Good communication and analytical skills * Ability to work rotating shifts * High School diploma or ...

Big Lots

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

... high level of professionalism and service quality in all interactions. Qualifications for this ... Good communication and analytical skills * Ability to work rotating shifts * High School diploma or ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Company Description As an IT services provider, HCL provides custom software development, product ... Customer-focused * 2-6 Years of IT Support Experience * Thorough knowledge of troubleshooting ...

Roses Discount Stores

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

... high level of professionalism and service quality in all interactions. Qualifications for this ... Good communication and analytical skills * Ability to work rotating shifts * High School diploma or ...

Wintellisys

Service Desk Technician

Morrisville, NC

Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Field ... Ability to accept initiates, work and complete IT projects within the scope and experience level ...

Duke University

Service Desk Team Lead

Durham, NC · On-site

Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ... Provide first-level troubleshooting and resolution for hardware, software, and network-related ...

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Showing results 21-40

All JobsService Desk Analyst Level 2 JobsService Desk Analyst Level 2 Jobs in Raleigh, NC

Service Desk Analyst Level 2 information

See Raleigh, NC salary details

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How much do service desk analyst level 2 jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk analyst level 2 in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Level 2 vs Service Desk Analyst Level 1?

AspectService Desk Analyst Level 2Service Desk Analyst Level 1
CertificationsITIL Foundation, CompTIA A+ (preferred)ITIL Foundation, CompTIA A+ (preferred)
Work EnvironmentSupport teams handling complex issues, escalation pointFrontline support, initial contact for users
ResponsibilitiesDiagnose and resolve advanced technical issues, escalate when neededRespond to user inquiries, troubleshoot basic problems

Service Desk Analyst Level 2 typically handles more complex technical issues and acts as an escalation point, requiring similar certifications as Level 1 but with greater experience. Level 1 focuses on initial user support and basic troubleshooting. Both roles are essential in IT support teams within various industries.

What is the next step after service desk analyst level 2?

The next step after a Service Desk Analyst Level 2 typically involves advancing to a higher support role such as a Senior Service Desk Analyst, Technical Support Specialist, or Systems Administrator. This progression often requires gaining additional certifications, technical skills, and experience in areas like network management, scripting, or specialized software. Career growth may also include moving into team lead or IT support management positions.

What are the responsibilities of a Service Desk Analyst Level 2?

A Service Desk Analyst Level 2 is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. Their duties include troubleshooting advanced hardware, software, and network problems, assisting with escalated help desk tickets, and sometimes guiding Level 1 analysts. They also document solutions, contribute to knowledge bases, and may work directly with IT specialists to resolve persistent incidents. Strong communication and problem-solving skills are essential in this role.

How does a Service Desk Analyst Level 2 typically collaborate with other IT teams to resolve complex technical issues?

As a Service Desk Analyst Level 2, you often serve as a bridge between end users and higher-level technical teams. When faced with issues beyond your immediate scope, you’ll escalate tickets to specialized teams such as network, systems, or application support, while providing detailed documentation and initial troubleshooting steps. Effective communication and follow-up with both the end user and technical teams are crucial to ensure timely and accurate resolution. This collaborative approach not only enhances your technical knowledge but also builds strong professional relationships across IT departments.

What skills and qualifications are needed to thrive as a Service Desk Analyst Level 2?

To thrive as a Service Desk Analyst Level 2, you need a solid understanding of IT support, troubleshooting, and incident management, often supported by a relevant IT diploma or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge bases is essential. Strong communication, problem-solving abilities, and customer service orientation are critical soft skills for this role. These skills and qualities are vital to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What is a Service Desk Analyst Level 2 job description?

A Service Desk Analyst Level 2 provides technical support to end-users by troubleshooting hardware, software, and network issues. They handle escalated tickets, perform detailed diagnostics, and may assist with system updates or configurations, often using ticketing systems and remote support tools. This role typically requires strong communication skills and technical knowledge of IT environments.
What are popular job titles related to Service Desk Analyst Level 2 jobs in Raleigh, NC? For Service Desk Analyst Level 2 jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst Level 2 jobs in Raleigh, NC look for? The top searched job categories for Service Desk Analyst Level 2 jobs in Raleigh, NC are:
Service Desk Analyst Level 2 jobs near you
Infographic showing various Service Desk Analyst Level 2 job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.

Client Support Desk Analyst

defi AUTO LLC

Raleigh, NC • On-site

$60K - $75K/yr

Full-time

Posted 5 days ago

Job description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.


About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.


Essential Job Responsibilities:

  • Review client configurations and business processes to address challenges and satisfy business needs
  • Analyze, troubleshoot, and resolve complex application issues
  • Triage cases to isolate issues and determine priority and resolution path
  • Identify opportunities to enhance client product experiences
  • Effectively interact and communicate with internal stakeholders to deliver on client expectations
  • Advocate for clients by escalating urgent requests and efficiently prioritizing cases
  • Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
  • Identify roadblocks and drive progress to resolution
  • Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
  • Support software QA testing and validation
  • Perform other duties as required


Required Qualifications:

  • Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
  • Experience working in high volume case or ticketing queues
  • Basic SQL query abilities/experience
  • Excellent critical thinker; demonstrating strong problem-solving skills
  • Analytical and process oriented
  • Detailed and thorough
  • Excellent oral and written communication skills
  • Demonstrates accountability and personal ownership
  • Self-starter with a passion for client satisfaction


Preferred Qualifications:

  • ServiceNow experience preferred
  • Loan Servicing experience preferred
  • Accounting experience preferred


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.