Experience working in a call center environment and Service Desk role Required 2 Years * ServiceNow experience Desired * HDI Support Center Analyst, ITIL v3 Foundation A+ certification highly ...
Quick apply
Experience working in a call center environment and Service Desk role Required 2 Years * ServiceNow experience Desired * HDI Support Center Analyst, ITIL v3 Foundation A+ certification highly ...
Service Desk Engineer
Raleigh, NC · On-site
$55K - $65K/yr
Service Desk Engineer, Level 1 Titan is an AI-native IT services firm. Autonomous agents resolve a growing share of tickets, and the human team handles what agents can't yet. As a Level 1 Service ...
Service Desk Engineer
Raleigh, NC · On-site
$55K - $65K/yr
Service Desk Engineer, Level 1 Titan is an AI-native IT services firm. Autonomous agents resolve a growing share of tickets, and the human team handles what agents can't yet. As a Level 1 Service ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Company Description As an IT services provider, HCL provides custom software development, product ... Customer-focused * 2-6 Years of IT Support Experience * Thorough knowledge of troubleshooting ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Company Description As an IT services provider, HCL provides custom software development, product ... Customer-focused * 2-6 Years of IT Support Experience * Thorough knowledge of troubleshooting ...
Company Description As an IT services provider, HCL provides custom software development, product ... Customer-focused * 2-6 Years of IT Support Experience * Thorough knowledge of troubleshooting ...
Company Description As an IT services provider, HCL provides custom software development, product ... Customer-focused * 2-6 Years of IT Support Experience * Thorough knowledge of troubleshooting ...
Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ... Provide first-level troubleshooting and resolution for hardware, software, and network-related ...
Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ... Provide first-level troubleshooting and resolution for hardware, software, and network-related ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... high level of professionalism and service quality in all interactions. Qualifications for this ... Good communication and analytical skills * Ability to work rotating shifts * High School diploma or ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... high level of professionalism and service quality in all interactions. Qualifications for this ... Good communication and analytical skills * Ability to work rotating shifts * High School diploma or ...
HELP DESK ANALYST
$19 - $26/hr
... high level of professionalism and service quality in all interactions. Qualifications for this ... Good communication and analytical skills * Ability to work rotating shifts * High School diploma or ...
Quick apply
HELP DESK ANALYST
$19 - $26/hr
... high level of professionalism and service quality in all interactions. Qualifications for this ... Good communication and analytical skills * Ability to work rotating shifts * High School diploma or ...
Service Desk Technician
Morrisville, NC · On-site
Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Field ... Ability to accept initiates, work and complete IT projects within the scope and experience level ...
Service Desk Technician
Morrisville, NC · On-site
Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Field ... Ability to accept initiates, work and complete IT projects within the scope and experience level ...
Service Desk Team Lead
Durham, NC · On-site
Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ... Provide first-level troubleshooting and resolution for hardware, software, and network-related ...
Service Desk Team Lead
Durham, NC · On-site
Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ... Provide first-level troubleshooting and resolution for hardware, software, and network-related ...
They are seeking a Level 2 Technical Analyst to support the iNovah Payment Credit and Debit System ... desk, other service delivery staff and/or users; investigate problems and other requests for ...
They are seeking a Level 2 Technical Analyst to support the iNovah Payment Credit and Debit System ... desk, other service delivery staff and/or users; investigate problems and other requests for ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... high level of professionalism and service quality in all interactions. Qualifications for this ... Good communication and analytical skills * Ability to work rotating shifts * High School diploma or ...
HELP DESK ANALYST
Henderson, NC · On-site
$19 - $26/hr
... high level of professionalism and service quality in all interactions. Qualifications for this ... Good communication and analytical skills * Ability to work rotating shifts * High School diploma or ...
The position is the iNovah Level 2 Technical Analyst position for the NC Department of ... desk, other service delivery staff and/or users; investigate problems and other requests for ...
The position is the iNovah Level 2 Technical Analyst position for the NC Department of ... desk, other service delivery staff and/or users; investigate problems and other requests for ...
Deal Desk Analyst - Federal Sales
Durham, NC · Hybrid
$19.75 - $27/hr
If so, you'll thrive in our newly created Deal Desk Analyst role, where you'll have the opportunity ... About the Team The Deal Desk team at Nutanix is a newly created group about 2 years ago. This role ...
Deal Desk Analyst - Federal Sales
Durham, NC · Hybrid
$19.75 - $27/hr
If so, you'll thrive in our newly created Deal Desk Analyst role, where you'll have the opportunity ... About the Team The Deal Desk team at Nutanix is a newly created group about 2 years ago. This role ...
... end-users, and the DHTS Service Desk through face-to-face interactions, phone or email ... Level 2 In addition to the duties described above the Level 2 will: • Provide identified liaison ...
... end-users, and the DHTS Service Desk through face-to-face interactions, phone or email ... Level 2 In addition to the duties described above the Level 2 will: • Provide identified liaison ...
... end-users, and the DHTS Service Desk through face-to-face interactions, phone or email ... Level 2 In addition to the duties described above the Level 2 will: • Provide identified liaison ...
... end-users, and the DHTS Service Desk through face-to-face interactions, phone or email ... Level 2 In addition to the duties described above the Level 2 will: • Provide identified liaison ...
Job Position : Service Desk L1
Morrisville, NC · On-site
$19.25 - $26.25/hr
Service Desk L1 Location : Morrisville NC ... Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow)
Quick apply
Job Position : Service Desk L1
Morrisville, NC · On-site
$19.25 - $26.25/hr
Service Desk L1 Location : Morrisville NC ... Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow)
Service Desk Engineer
Raleigh, NC · On-site
$25/hr
Our Level I Service Desk Engineers work with AI to handle more complex issues - representing a new ... analyze and diagnose technical issues using critical thinking to identify root causes. • ...
New
Service Desk Engineer
Raleigh, NC · On-site
$25/hr
Our Level I Service Desk Engineers work with AI to handle more complex issues - representing a new ... analyze and diagnose technical issues using critical thinking to identify root causes. • ...
New
Help Desk Analyst -Sr-App Support
Durham, NC · On-site
$19.75 - $27/hr
Our services are vast and we produce software and web products. We specialize in Mobile development ... This role also requires a high level of customer experience, and is not a hardware based help desk ...
Help Desk Analyst -Sr-App Support
Durham, NC · On-site
$19.75 - $27/hr
Our services are vast and we produce software and web products. We specialize in Mobile development ... This role also requires a high level of customer experience, and is not a hardware based help desk ...
... Level 2 support, engineering teams and other relevant stakeholders on outages and service degrades ... Incident or Problem Management, IT Service Desk, IT Network Operations, Active Directory, MS ...
... Level 2 support, engineering teams and other relevant stakeholders on outages and service degrades ... Incident or Problem Management, IT Service Desk, IT Network Operations, Active Directory, MS ...
... Service Desk via face-to-face, phone, email, or training classes. Act as Maestro Care Beaker ... Level 2 Perform in-depth analysis of end-user department workflows, data collection, report details ...
... Service Desk via face-to-face, phone, email, or training classes. Act as Maestro Care Beaker ... Level 2 Perform in-depth analysis of end-user department workflows, data collection, report details ...
Service Desk Analyst Level 2 information
See Raleigh, NC salary details
$14.02 - $15.91
3% of jobs
$15.91 - $17.80
8% of jobs
$19.22 is the 25th percentile. Wages below this are outliers.
$17.80 - $19.69
18% of jobs
$19.69 - $21.58
18% of jobs
The median wage is $21.95 / hr.
$21.58 - $23.47
14% of jobs
$25.26 is the 75th percentile. Wages above this are outliers.
$23.47 - $25.36
15% of jobs
$25.36 - $27.26
9% of jobs
$27.26 - $29.15
6% of jobs
$29.15 - $31.04
3% of jobs
$31.04 - $32.93
3% of jobs
$32.93 - $34.82
2% of jobs
$14
$23
$34
How much do service desk analyst level 2 jobs pay per hour?
As of Jul 19, 2026, the average hourly pay for service desk analyst level 2 in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.
What is the difference between Service Desk Analyst Level 2 vs Service Desk Analyst Level 1?
| Aspect | Service Desk Analyst Level 2 | Service Desk Analyst Level 1 |
|---|---|---|
| Certifications | ITIL Foundation, CompTIA A+ (preferred) | ITIL Foundation, CompTIA A+ (preferred) |
| Work Environment | Support teams handling complex issues, escalation point | Frontline support, initial contact for users |
| Responsibilities | Diagnose and resolve advanced technical issues, escalate when needed | Respond to user inquiries, troubleshoot basic problems |
Service Desk Analyst Level 2 typically handles more complex technical issues and acts as an escalation point, requiring similar certifications as Level 1 but with greater experience. Level 1 focuses on initial user support and basic troubleshooting. Both roles are essential in IT support teams within various industries.
What are Service Desk Analyst Level 2 responsibilities?
A Service Desk Analyst Level 2 is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. Their duties include troubleshooting advanced hardware, software, and network problems, assisting with escalated help desk tickets, and sometimes guiding Level 1 analysts. They also document solutions, contribute to knowledge bases, and may work directly with IT specialists to resolve persistent incidents. Strong communication and problem-solving skills are essential in this role.
How does a Service Desk Analyst Level 2 typically collaborate with other IT teams to resolve complex technical issues?
As a Service Desk Analyst Level 2, you often serve as a bridge between end users and higher-level technical teams. When faced with issues beyond your immediate scope, you’ll escalate tickets to specialized teams such as network, systems, or application support, while providing detailed documentation and initial troubleshooting steps. Effective communication and follow-up with both the end user and technical teams are crucial to ensure timely and accurate resolution. This collaborative approach not only enhances your technical knowledge but also builds strong professional relationships across IT departments.
What are the key skills and qualifications needed to thrive as a Service Desk Analyst Level 2, and why are they important?
To thrive as a Service Desk Analyst Level 2, you need a solid understanding of IT support, troubleshooting, and incident management, often supported by a relevant IT diploma or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge bases is essential. Strong communication, problem-solving abilities, and customer service orientation are critical soft skills for this role. These skills and qualities are vital to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.
What are popular job titles related to Service Desk Analyst Level 2 jobs in Raleigh, NC? For Service Desk Analyst Level 2 jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst Level 2 jobs in Raleigh, NC look for? The top searched job categories for Service Desk Analyst Level 2 jobs in Raleigh, NC are:
Job description
This job is remote.
Our client has an opening for a Service Desk (739934)
This position is up to 6 months, with the option of an extension, and the client is in Raleigh, NC
This position is up to 6 months, with the option of an extension, and the client is in Raleigh, NC
Please send rate and resume:
- Experience providing excellent customer service skills using ITIL methodology Required 2 Years
- Experience working in a call center environment and Service Desk role Required 2 Years
- ServiceNow experience Desired
- HDI Support Center Analyst, ITIL v3 Foundation A+ certification highly preferred Highly desired
- Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365 Required 2 Years
- Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. Required 2 Years
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About Focuses HR Solutions
Sourced by ZipRecruiter
Focused HR Solutions is a Certified Women Business Enterprise by WBENC. FHR is a full service staffing firm that assists clients nationwide with supplemental staff for their information technology departments on a contract, contract to hire, and direct hire basis. Our team has extensive experience providing full service staffing needs to small, medium and large clients. Focused HR Solutions provides services to technology-driven clients that include many of the most prominent firms in the United States. Our client base includes State and Local Governments, Software Vendors, top Fortune 500 Companies, as well as companies in the automotive, retail, financial, health care, and telecommunication industries. At Focused HR Solutions, we utilize technology to market our candidate’s skills and fulfill our client’s job assignments guaranteed.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Scottsdale, AZ, US