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Remote Itsm Analyst Jobs in Washington, DC (NOW HIRING)

This role is remote. The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This ...

This role is remote The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This ...

This role is remote. The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This ...

ServiceNow ITSM Process Integrator/Developer

Reston, VA · On-site +1

$56.25 - $77.25/hr

Job Location: Remote (USA). Local candidates may be expected to work at the client site in ... Strong analytical and problem-solving skills to identify challenges and propose solutions. * Data ...

We are hiring a Business Data Analyst for an exciting remote opportunity. and ... ITSM), and Routing Assignment Visualization for Enterprise Needs (RAVEN)-to effectively track ...

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... Preferred Skills and Qualifications: - Knowledge of IT Service Management (ITSM), SLA monitoring ...

... post-incident analysis using ServiceNow or equivalent ITSM tools. - Experience supporting ... remote #TSTECH Minimum Requirements TCS218, T2, Band 5 EEO Statement Maximus is an equal ...

Junior CIC Analyst

VA · On-site +1

General information Job Posting Title Junior CIC Analyst Date Thursday, June 4, 2026 City Remote ... ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking. - Ability to follow ...

Nuvolo Developer (Remote)

Mclean, VA · On-site +1

$54.50 - $75/hr

Analyze and document business requirements, developing Systems Requirement Specifications (SRS) and ... ServiceNow, Nuvolo, ITIL, ITSM, HTML, JavaScript, BMC Remedy, LDAP, Web Services, PowerShell, SNMP ...

Senior System Administrator

VA · On-site +1

$86K - $116K/yr

This role is remote. The Senior System Administrator provides senior-level IT operations and ... The role supports enterprise IT/OT services with a focus on CMDB accuracy, ITSM/ITOM operations ...

CIC Analyst

VA · On-site +1

General information Job Posting Title CIC Analyst Date Monday, June 8, 2026 City Remote Country ... ITSM tools (e.g., ServiceNow or similar). - Ability to follow and execute incident response ...

CIC Analyst

VA · On-site +1

General information Job Posting Title CIC Analyst Date Monday, June 8, 2026 City Remote Country ... ITSM tools (e.g., ServiceNow or similar). - Ability to follow and execute incident response ...

... ITSM) platform. * Support IT change management activities by assisting with planning, testing ... remote and onsite application support while contributing to the continuous improvement of business ...

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Showing results 1-20

Remote Itsm Analyst information

See Washington, DC salary details

$33.4K

$81K

$139.3K

How much do remote itsm analyst jobs pay per year?

As of Aug 29, 2026, the average yearly pay for remote itsm analyst in Washington, DC is $80,993.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $89,500.00 per year, depending on experience, location, and employer.

What is a Remote ITSM Analyst?

A Remote ITSM (Information Technology Service Management) Analyst is a professional who manages and improves IT services for an organization while working from a remote location. Their responsibilities include monitoring IT service processes, handling incident and request management, ensuring compliance with service-level agreements, and analyzing service performance data. They use ITSM tools to streamline workflows, resolve technical issues, and support overall IT service delivery. By working remotely, they leverage digital communication and collaboration platforms to interact with team members and stakeholders.

What are the key skills and qualifications needed to thrive as a Remote ITSM Analyst?

To thrive as a Remote ITSM Analyst, you need a solid understanding of IT service management principles, incident and problem management, and typically a degree in information technology or a related field. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is highly valued. Strong analytical thinking, communication, and problem-solving skills are crucial for collaborating remotely and resolving technical issues efficiently. These skills ensure seamless IT operations, high user satisfaction, and effective service delivery in distributed work environments.

What are some common challenges faced by Remote ITSM Analysts, and how can they be managed effectively?

Remote ITSM Analysts often encounter challenges such as coordinating across time zones, maintaining clear communication with distributed teams, and ensuring prompt incident resolution without being physically present. To manage these effectively, it's important to leverage collaboration tools, establish clear protocols for ticket escalation, and maintain proactive communication with both technical teams and end users. Building strong relationships with colleagues and consistently documenting processes can also help overcome the challenges of remote work and ensure seamless IT service management.

What are popular job titles related to Remote Itsm Analyst jobs in Washington, DC?

For Remote Itsm Analyst jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Remote Itsm Analyst jobs in Washington, DC look for?

The top searched job categories for Remote Itsm Analyst jobs in Washington, DC are:

Infographic showing various Remote Itsm Analyst job openings in Washington, DC as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $80,993 per year, or $38.9 per hour.

ITSM Entitlement Analyst

Maximus

VA • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Re-posted 23 days ago


Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 301 frontline employees who took The Breakroom Quiz

301st of 499 rated business services


Job description

General information
Job Posting Title
ITSM Entitlement Analyst
Date
Monday, June 8, 2026
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.
Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high-impact solutions while contributing to outcomes that matter at a national scale.
This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.
Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required. This role is remote.
The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This role coordinates multiple commercial software publishers, tracks and validates hundreds of software entitlements, supports procurement and onboarding of managed publishers, and produces contract deliverables to ensure licensing compliance, optimization, and alignment with federal IT governance requirements. The position contributes subject matter expertise in software asset management in support of enterprise IT operations.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Coordinate and manage relationships with 30+ commercial software publishers, supporting enterprise desktop software licensing operations across the contract.
- Track, analyze, and maintain compliance for 400+ software entitlements, ensuring accurate usage, renewals, and reconciliation with contract terms.
- Provide subject matter expertise in desktop software licensing, including onboarding new publishers, validating license compliance, and identifying optimization opportunities.
- Support the procurement and onboarding of new managed publishers, including requirements analysis, documentation, and coordination with acquisition stakeholders.
- Produce and contribute to contract deliverables, reports, and artifacts supporting enterprise IT operations and asset management.
- Analyze business processes related to software asset management and licensing, recommending improvements aligned with federal IT governance and contract requirements.
- Collaborate with technical, procurement, and program management teams to ensure licensing activities align with contract objectives and policies.
Job-Specific Minimum Requirements:
- Demonstrated experience coordinating with multiple commercial software publishers/vendors in an enterprise IT environment, including license onboarding and ongoing relationship management.
- Proven ability to track, manage, and reconcile large volumes of software entitlements (hundreds of licenses), ensuring accuracy, audit readiness, and compliance with contract terms.
- Hands-on experience providing software licensing subject matter expertise, including validating compliance, supporting renewals, and identifying optimization or cost-avoidance opportunities.
- Experience supporting IT procurement activities, including requirements documentation, coordination with acquisition teams, and onboarding of new managed publishers.
- Strong analytical skills to analyze business processes, identify gaps or inefficiencies, and recommend improvements related to software asset management and licensing operations.
- Experience producing formal deliverables, reports, and documentation in support of federal IT programs or enterprise IT operations.
- Ability to collaborate effectively with technical, procurement, and program management stakeholders in a regulated federal environment
- Bachelor's degree in business, Information Systems, Management, or a related field (or equivalent experience)
- 5+ years of experience in business analysis, IT asset management, software licensing, or enterprise IT support
Preferred Skills and Qualifications:
- Experience supporting federal IT programs under GSA MAS or similar contract vehicles
- Strong knowledge of software asset management (SAM) and desktop licensing models
-Experience supporting IT procurement and vendor onboarding
- Advanced skills in Excel, reporting, and entitlement tracking
- Strong written communication skills for formal deliverables and compliance documentation
#techjobs #clearance #veteransPage #LI-remote
Minimum Requirements
TCS015, P3, Band 6
#TSTECH
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
50,000.00
Maximum Salary
$
80,000.00

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