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Senior Itsm Analyst Jobs (NOW HIRING)

Moorings Park Communities

Senior ITSM Analyst

Naples, FL

$82K - $109K/yr

Senior ITSM Analyst Moorings Park is seeking a detail-oriented and process-driven Senior ITSM Analyst to lead the design and continuous improvement of IT Service Management (ITSM) processes. This ...

Purple Drive Technologies

SERVICENOW ITSM

San Francisco, CA · On-site

$71K - $96K/yr

... Analyst to support the development, configuration, and optimization of IT Service Management (ITSM) functionalities. The candidate will work under senior guidance to ensure smooth incident handling ...

Syntricate Technologies

ITSM Lead

Irving, TX

$160K/yr

... to senior executive level • Creative and strategic thinking and the agility necessary to master ... Create and utilize analytics and insights through ITSM data to drive continuous improvement across ...

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Senior Itsm Analyst information

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$53.5K

$109.8K

$142.5K

How much do senior itsm analyst jobs pay per year?

As of Jun 17, 2026, the average yearly pay for senior itsm analyst in the United States is $109,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior ITSM Analyst, and why are they important?

To thrive as a Senior ITSM Analyst, you need in-depth knowledge of ITIL frameworks, process analysis, and service management best practices, usually supported by a bachelor’s degree in IT or a related field and ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management, along with reporting and analytics tools, is typically required. Strong problem-solving, communication, and stakeholder management skills help you drive process improvements and ensure alignment with business objectives. These skills and qualities are crucial for optimizing IT service delivery, fostering operational efficiency, and ensuring positive user experiences.

How does a Senior ITSM Analyst typically collaborate with cross-functional teams to drive service improvements?

A Senior ITSM Analyst regularly works with teams from IT operations, development, and business units to identify and implement service improvements. This often involves facilitating meetings to review incident and problem trends, coordinating process enhancements, and ensuring changes align with organizational goals. The analyst acts as a bridge between technical staff and stakeholders, translating business needs into actionable ITSM strategies. Effective communication and a proactive approach to stakeholder engagement are key to success in this collaborative environment.

What is the difference between Senior Itsm Analyst vs Itsm Analyst?

AspectSenior Itsm AnalystItsm Analyst
Required CertificationsITIL, ServiceNow certifications, relevant technical certificationsITIL, ServiceNow certifications often preferred
Work EnvironmentSupports complex ITSM processes, mentors junior staffHandles daily ITSM operations, incident management
Employer & Industry UsageUsed in large enterprises, IT service providersCommon in organizations with ITSM frameworks

The main difference between a Senior Itsm Analyst and an Itsm Analyst lies in experience level and responsibilities. Senior Itsm Analysts typically handle more complex issues, mentor team members, and have advanced certifications. Both roles are essential in organizations implementing ITSM frameworks like ITIL, often working in similar environments but at different levels of expertise.

What is a Senior ITSM Analyst?

A Senior ITSM (IT Service Management) Analyst is a professional responsible for overseeing and optimizing IT service management processes within an organization. They analyze, design, implement, and improve ITSM practices to ensure efficient delivery of IT services according to industry standards like ITIL. Their role often includes managing incident, problem, and change management processes, ensuring compliance, and working with stakeholders to enhance service quality. Senior ITSM Analysts also mentor junior staff and help drive continuous improvement initiatives within the IT department.
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Senior Itsm Analyst jobs near you
Senior ITSM Analyst

Senior ITSM Analyst

Moorings Park Communities

Naples, FL

$82K - $109K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Senior ITSM Analyst

Moorings Park is seeking a detail-oriented and process-driven Senior ITSM Analyst to lead the design and continuous improvement of IT Service Management (ITSM) processes. This role is responsible for ensuring technology services are reliable, efficient, and well-governed by translating business needs into practical, actionable processes. The Senior ITSM Analyst works closely with the CIO, IT team, and business stakeholders to drive ITIL-based process maturity, improve service delivery, and support a high-quality experience for both residents and partners.

Contributions:

  • Lead and mature ITSM processes including Change Management, Application Portfolio Management, and Disaster Recovery
  • Analyze processes and implement improvements to enhance service delivery and operational efficiency
  • Develop dashboards, metrics, and reporting to provide visibility into IT service performance
  • Support ITSM tools and process enablement (e.g., ServiceNow or similar platforms)
  • Coordinate with vendors and stakeholders to ensure effective service delivery
  • Facilitate cross-functional collaboration, workshops, and process adoption

Job Requirements:

  • Bachelor's degree in IT, Business, or related field (or equivalent experience)
  • 4–8 years of experience in IT operations, service management, or process improvement
  • Strong knowledge of ITIL 4 frameworks (ITIL certification preferred/required)
  • Experience with Microsoft 365 and ITSM tools (e.g., ServiceNow)
  • Strong analytical, facilitation, and communication skills
  • Healthcare or senior living experience preferred

Moorings Park ® Communities, a renowned Life Plan organization includes three unique campuses located in Naples, Florida. We offer Simply the Best® workplaces through a culture of compassionate care for both our residents and our partners.

Simply the Best Benefits for our partners include:

  • FREE health and dental insurance
  • FREE Telemedicine for medical and behavioral health
  • Vision insurance, company paid life insurance and short-term disability.
  • Generous PTO program
  • HSA with employer contribution
  • Retirement plan with employer match
  • Tuition reimbursement program
  • Wellness program with free access to on-site gym
  • Corporate discounts
  • Employee assistance program
  • Caring executive leadership

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