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Senior Itsm Analyst Jobs (NOW HIRING)

CEI

Halo ITSM Platform Developer

Salisbury, MD · Remote

$65 - $68/hr

Senior ITSM Platform Developer Location: Remote Contract: W2 only, 6 month contract with potential ... Strong analytical, troubleshooting, requirements-gathering, and stakeholder communication skills.

Nordic

$167K - $167K/yr

The role leverages operational analytics, trend analysis, and ITSM process expertise to proactively ... Serve as the senior ITSM advisor for assigned client portfolios. * Interpret and govern contract ...

Maximus

Analyst - IT Service Management

VA · On-site +1

... Support senior ITSM staff in the development and enhancement of ITSM processes, including ... and internal value analysis including seniority and merit systems, as well as internal pay ...

Freshworks

Senior Product Marketing Manager

San Mateo, CA · On-site

$137K - $180K/yr

This is a senior individual contributor role. You'll report to the Sr. Director of Product ... Own analyst relations: Lead the PMM workstream for ITSM analyst briefings (Gartner, Forrester, IDC ...

AllSTEM Connections

Data Governance Analyst

Oakland, CA · On-site

$93K - $112K/yr

Senior Enterprise Performance & ITSM Analytics Lead Role Overview We are seeking a Senior Enterprise Performance & ITSM Analytics Lead to serve as the architect of our operational insight strategy.

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Senior Itsm Analyst information

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$53.5K

$109.8K

$142.5K

How much do senior itsm analyst jobs pay per year?

As of Jul 28, 2026, the average yearly pay for senior itsm analyst in the United States is $109,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior ITSM Analyst, and why are they important?

To thrive as a Senior ITSM Analyst, you need in-depth knowledge of ITIL frameworks, process analysis, and service management best practices, usually supported by a bachelor’s degree in IT or a related field and ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management, along with reporting and analytics tools, is typically required. Strong problem-solving, communication, and stakeholder management skills help you drive process improvements and ensure alignment with business objectives. These skills and qualities are crucial for optimizing IT service delivery, fostering operational efficiency, and ensuring positive user experiences.

How does a Senior ITSM Analyst typically collaborate with cross-functional teams to drive service improvements?

A Senior ITSM Analyst regularly works with teams from IT operations, development, and business units to identify and implement service improvements. This often involves facilitating meetings to review incident and problem trends, coordinating process enhancements, and ensuring changes align with organizational goals. The analyst acts as a bridge between technical staff and stakeholders, translating business needs into actionable ITSM strategies. Effective communication and a proactive approach to stakeholder engagement are key to success in this collaborative environment.

What is the difference between Senior Itsm Analyst vs Itsm Analyst?

AspectSenior Itsm AnalystItsm Analyst
Required CertificationsITIL, ServiceNow certifications, relevant technical certificationsITIL, ServiceNow certifications often preferred
Work EnvironmentSupports complex ITSM processes, mentors junior staffHandles daily ITSM operations, incident management
Employer & Industry UsageUsed in large enterprises, IT service providersCommon in organizations with ITSM frameworks

The main difference between a Senior Itsm Analyst and an Itsm Analyst lies in experience level and responsibilities. Senior Itsm Analysts typically handle more complex issues, mentor team members, and have advanced certifications. Both roles are essential in organizations implementing ITSM frameworks like ITIL, often working in similar environments but at different levels of expertise.

What is a Senior ITSM Analyst?

A Senior ITSM (IT Service Management) Analyst is a professional responsible for overseeing and optimizing IT service management processes within an organization. They analyze, design, implement, and improve ITSM practices to ensure efficient delivery of IT services according to industry standards like ITIL. Their role often includes managing incident, problem, and change management processes, ensuring compliance, and working with stakeholders to enhance service quality. Senior ITSM Analysts also mentor junior staff and help drive continuous improvement initiatives within the IT department.
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Senior Itsm Analyst jobs near you
Infographic showing various Senior Itsm Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $109,846 per year, or $52.8 per hour.

Senior ITSM Analyst: Process Improvement & ServiceNow

0400 FBD USA LLP

Manchester, NH

Full-time

Posted 24 days ago

Job description

0400 FBD USA LLP is seeking a Service Management professional to support efficient processes within its Manchester office. The role involves developing expertise in ITSM processes, analyzing change impacts, and implementing improvements. The ideal candidate will have strong ITIL knowledge, experience with ServiceNow, and the ability to communicate effectively across various teams. Duties include stakeholder engagement and requirements documentation. #J-18808-Ljbffr

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