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Senior Itsm Analyst Jobs (NOW HIRING)

TEKsystems

Sr. ServiceNow Developer

Honolulu, HI · Remote

$110K - $145K/yr

Sr. IT Service Management (ITSM) Developer Location: Honolulu, HI Work Model: Hybrid or ... Develop dashboards and Performance Analytics (Indicators, Breakdowns, Scorecards, Targets, Widgets ...

Purple Drive

ITSM SN Senior Developers

San Francisco, CA · On-site

$63.50 - $87.50/hr

Overview: Role Summary We are seeking a Senior ServiceNow ITSM Developer with strong hands-on ... Performance Analytics * ServiceNow Upgrade & Clone experience * DevOps / CI-CD integration * ITIL ...

Allied World

ServiceNow ITSM, Senior Lead

Iselin, NJ · On-site

ServiceNow ITSM, Senior Lead Take the next step in your career with us. Allied World is an ideal ... Ensure root cause analysis and corrective and preventive actions are captured and fed into ...

Syntricate Technologies

ITSM Lead

Irving, TX

$160.40K/yr

... to senior executive level • Creative and strategic thinking and the agility necessary to master ... Create and utilize analytics and insights through ITSM data to drive continuous improvement across ...

AceStack LLC

ServiceNow ITSM Tester

San Francisco, CA · On-site

San Francisco, CA Employment Type: Full-Time We are seeking a senior-level ServiceNow ITSM Tester ... Work onsite with developers, architects, business analysts, and stakeholders * Support release ...

APN Consulting

$50 - $68.75/hr

Sr. ServiceNow ITSM Integration Developer APN Consulting, Inc. is a progressive IT staffing and ... Work with business analysts and stakeholders to understand integration requirements and translate ...

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Senior Itsm Analyst information

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$53.5K

$109.8K

$142.5K

How much do senior itsm analyst jobs pay per year?

As of May 28, 2026, the average yearly pay for senior itsm analyst in the United States is $109,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior ITSM Analyst, and why are they important?

To thrive as a Senior ITSM Analyst, you need in-depth knowledge of ITIL frameworks, process analysis, and service management best practices, usually supported by a bachelor’s degree in IT or a related field and ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management, along with reporting and analytics tools, is typically required. Strong problem-solving, communication, and stakeholder management skills help you drive process improvements and ensure alignment with business objectives. These skills and qualities are crucial for optimizing IT service delivery, fostering operational efficiency, and ensuring positive user experiences.

How does a Senior ITSM Analyst typically collaborate with cross-functional teams to drive service improvements?

A Senior ITSM Analyst regularly works with teams from IT operations, development, and business units to identify and implement service improvements. This often involves facilitating meetings to review incident and problem trends, coordinating process enhancements, and ensuring changes align with organizational goals. The analyst acts as a bridge between technical staff and stakeholders, translating business needs into actionable ITSM strategies. Effective communication and a proactive approach to stakeholder engagement are key to success in this collaborative environment.

What is a Senior ITSM Analyst?

A Senior ITSM (IT Service Management) Analyst is a professional responsible for overseeing and optimizing IT service management processes within an organization. They analyze, design, implement, and improve ITSM practices to ensure efficient delivery of IT services according to industry standards like ITIL. Their role often includes managing incident, problem, and change management processes, ensuring compliance, and working with stakeholders to enhance service quality. Senior ITSM Analysts also mentor junior staff and help drive continuous improvement initiatives within the IT department.

What is the difference between Senior Itsm Analyst vs Itsm Analyst?

AspectSenior Itsm AnalystItsm Analyst
Required CertificationsITIL, ServiceNow certifications, relevant technical certificationsITIL, ServiceNow certifications often preferred
Work EnvironmentSupports complex ITSM processes, mentors junior staffHandles daily ITSM operations, incident management
Employer & Industry UsageUsed in large enterprises, IT service providersCommon in organizations with ITSM frameworks

The main difference between a Senior Itsm Analyst and an Itsm Analyst lies in experience level and responsibilities. Senior Itsm Analysts typically handle more complex issues, mentor team members, and have advanced certifications. Both roles are essential in organizations implementing ITSM frameworks like ITIL, often working in similar environments but at different levels of expertise.

More about Senior Itsm Analyst jobs
What cities are hiring for Senior Itsm Analyst jobs? Cities with the most Senior Itsm Analyst job openings:
What are the most commonly searched types of Itsm Analyst jobs? The most popular types of Itsm Analyst jobs are:
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Senior Itsm Analyst jobs near you
Infographic showing various Senior Itsm Analyst job openings in the United States as of May 2026, with employment types broken down into 71% Full Time, 14% Part Time, 3% Temporary, and 12% Contract. Highlights an 80% Physical, and 20% Remote job distribution, with an average salary of $109,846 per year, or $52.8 per hour.

Telecom Expense Analyst

Purple Drive Technologies

Morristown, NJ • On-site

Full-time

Posted 28 days ago

Job description

Overview:
Role Overview
The ITSM Analyst - Telecom is responsible for managing telecom inventory, billing, vendor coordination, and cost optimization across the enterprise. This role focuses on consolidating telecom platforms, improving billing accuracy, ensuring contract compliance, and delivering actionable reporting and metrics to leadership.
Key Responsibilities
  • Consolidate telecom inventory and develop a single enterprise billing platform
  • Build and manage a telecom cost structure to improve financial transparency and savings
  • Forecast telecom run rates and monitor cost trends
  • Develop and manage processes for ordering, modifying, and disconnecting services
  • Support telecom billing lifecycle and deployment activities with IT and field teams
  • Lead TEM platform integration and migration, ensuring accurate reporting and metrics
  • Oversee telecom vendors and third-party providers to resolve issues and improve processes
  • Audit, validate, and ensure accuracy of telecom billing and chargeback models
  • Monitor contract compliance, SLAs, KPIs, and cost-saving opportunities
  • Support RFP processes and evaluate telecom contracts and service agreements
  • Manage vendor SLAs and deliver performance reports to senior leadership
  • Participate in Quarterly Business Reviews with telecom vendors
  • Ensure regulatory compliance including BSA, AML, and related policies
Required Skills & Competencies
  • Telecom expense management (TEM) & billing lifecycle expertise
  • Strong vendor management & contract negotiation skills
  • Experience with telecom services (cellular, data networks, voice services)
  • Financial analysis, forecasting, and cost optimization
  • Project management & process improvement expertise
  • Strong analytical, problem-solving, and decision-making skills
  • Excellent communication and stakeholder management abilities
  • Ability to manage multiple initiatives and priorities
Preferred Qualifications
  • Experience consolidating telecom billing platforms or TEM tools
  • Knowledge of telecom compliance and audit processes
  • Exposure to IT financial management & chargeback models

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