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Senior Itsm Analyst Jobs (NOW HIRING)

SMART TECH SKILLS LLC

Senior Business Analyst

Tallahassee, FL · On-site

$89K - $115K/yr

Tallahassee, FL Experience Level Senior Level (5+ Years Business Analysis, 3+ Years ServiceNow ... Support implementations involving ITSM, Case Management, CMDB, ITOM, Employee Center, and related ...

Acadia Technologies, Inc.

Senior Business Analyst

Erie, PA · On-site

$89K - $116K/yr

We are looking for a Senior Business Analyst with strong Guidewire ClaimCenter and P&C Insurance ... Strong knowledge of ITSM processes. Experience gathering requirements and translating business ...

CGI Inc.

Senior Operations Analyst (SRE)

Fairfax, VA · On-site

... IT Service Management (ITSM). The Senior Operations Analyst is a senior Site Reliability ... Engineering (SRE) practitioner responsible for driving reliability engineering, problem management ...

1 point system

Lead ITSM BPC

New York, NY · Remote

... Senior TCs on solution design; provide the business-value framing tying use cases to the hours ... CIS-ITSM required; ITIL v4 preferred; Now Assist / Agentic AI enablement preferred. Experience ...

MRO Corporation

Service Excellence, Senior Analyst

$74K - $99K/yr

As a Senior Analyst on our Service Excellence Team , you'll play a key role in driving that mission ... Metrics Tracking and Reporting Assist in tracking ITSM metrics and KPIs. Help prepare regular ...

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Senior Itsm Analyst information

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$53.5K

$109.8K

$142.5K

How much do senior itsm analyst jobs pay per year?

As of Sep 7, 2026, the average yearly pay for senior itsm analyst in the United States is $109,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What is a Senior ITSM Analyst?

A Senior ITSM (IT Service Management) Analyst is a professional responsible for overseeing and optimizing IT service management processes within an organization. They analyze, design, implement, and improve ITSM practices to ensure efficient delivery of IT services according to industry standards like ITIL. Their role often includes managing incident, problem, and change management processes, ensuring compliance, and working with stakeholders to enhance service quality. Senior ITSM Analysts also mentor junior staff and help drive continuous improvement initiatives within the IT department.

How does a Senior ITSM Analyst typically collaborate with cross-functional teams to drive service improvements?

A Senior ITSM Analyst regularly works with teams from IT operations, development, and business units to identify and implement service improvements. This often involves facilitating meetings to review incident and problem trends, coordinating process enhancements, and ensuring changes align with organizational goals. The analyst acts as a bridge between technical staff and stakeholders, translating business needs into actionable ITSM strategies. Effective communication and a proactive approach to stakeholder engagement are key to success in this collaborative environment.

What are the key skills and qualifications needed to thrive as a Senior ITSM Analyst, and why are they important?

To thrive as a Senior ITSM Analyst, you need in-depth knowledge of ITIL frameworks, process analysis, and service management best practices, usually supported by a bachelor’s degree in IT or a related field and ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management, along with reporting and analytics tools, is typically required. Strong problem-solving, communication, and stakeholder management skills help you drive process improvements and ensure alignment with business objectives. These skills and qualities are crucial for optimizing IT service delivery, fostering operational efficiency, and ensuring positive user experiences.

What is the difference between Senior Itsm Analyst vs Itsm Analyst?

AspectSenior Itsm AnalystItsm Analyst
Required CertificationsITIL, ServiceNow certifications, relevant technical certificationsITIL, ServiceNow certifications often preferred
Work EnvironmentSupports complex ITSM processes, mentors junior staffHandles daily ITSM operations, incident management
Employer & Industry UsageUsed in large enterprises, IT service providersCommon in organizations with ITSM frameworks

The main difference between a Senior Itsm Analyst and an Itsm Analyst lies in experience level and responsibilities. Senior Itsm Analysts typically handle more complex issues, mentor team members, and have advanced certifications. Both roles are essential in organizations implementing ITSM frameworks like ITIL, often working in similar environments but at different levels of expertise.

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Senior Itsm Analyst jobs near you
Infographic showing various Senior Itsm Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $109,846 per year, or $52.8 per hour.

ITSM Operations Analyst - IT - Full Time

Southern New Hampshire Health

Concord, NH • On-site

$90 - $130/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Southern New Hampshire Health rating

7.5

Company rating: 7.5 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The IT Communications & Value Analyst supports the transparency, communication, and value realization of Information Technology services and initiatives. This role produces clear, consistent, and actionable insights that connect IT work to organizational priorities, service performance, and measurable outcomes. Reporting to the Senior Manager, ITSM Process & Innovation, this role functions as a centralized coordination and enablement resource for IT communications, reporting, and data-driven transparency. The Analyst supports consistent visibility into IT work, including initiatives, operational activities, and service performance, ensuring stakeholders have timely, accurate information to support decision-making and alignment.

What You’ll Do:
  • Develop, prepare, and deliver executive-level presentations, reports, and data packets in multiple formats (e.g., dashboards, written summaries, presentations) to support leadership decision-making
  • Collect, analyze, and synthesize data from multiple IT systems and sources, including ITSM tools, to produce accurate, timely, and actionable insights
  • Translate complex technical, operational, and performance information into clear, structured, and understandable communication for diverse audiences, including executive leadership, clinical stakeholders, and operational teams
  • And more.
Who You Are:

Education: Bachelor’s degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education), Required
Licensure/certification: ITIL Foundation Certification within 6 months of hire and Epic certification(s) in one or more application modules, Required

Experience: Minimum of 5 years of experience in healthcare IT environments with significant exposure to Epic EHR/Environments, Required

Why You’ll Love Us:
  • Health, dental, prescription, and vision coverage for full-time & part-time employees
  • Short-term disability, long-term disability, and life insurance coverage
  • Competitive pay
  • Tuition Reimbursement
  • 403(b) Retirement Savings Plan

And more!

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