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Senior Itsm Analyst Jobs in Oregon (NOW HIRING)

U.S. Bank

Business Process Manager Sr

Gresham, OR · On-site

At U.S. Bank, we're on a journey to modernize and transform our IT Service Management (ITSM ... Lead analysis of change performance trends, change-related incidents, failed changes, and ...

US Bank

Business Process Manager Sr

Gresham, OR · On-site

At U.S. Bank, we're on a journey to modernize and transform our IT Service Management (ITSM ... Lead analysis of change performance trends, change-related incidents, failed changes, and ...

U.S. Bank

Business Process Manager Sr

Gresham, OR · On-site

At U.S. Bank, we're on a journey to modernize and transform our IT Service Management (ITSM ... Lead analysis of change performance trends, change-related incidents, failed changes, and ...

US Bank

Business Process Manager Sr

Gresham, OR · On-site

At U.S. Bank, we're on a journey to modernize and transform our IT Service Management (ITSM ... Lead analysis of change performance trends, change-related incidents, failed changes, and ...

NetBrain

Senior Network Automation Engineer

OR · On-site +1

$130K - $160K/yr

As a Senior Network Automation Engineer, you'll partner directly with customers to identify high ... analysis of ITSM data * Analyze customer's network technologies, existing playbooks and design ...

Symbotic

Staff Senior Reliability Engineer

OR · On-site +1

$125K - $171K/yr

What we need You'll be the Senior Reliability Engineer who owns complex production investigations ... analysis and leadership visibility * Depth in ITSM/ITIL practice - Incident Management, Problem ...

Columbia

Sr. Infrastructure Engineer

Portland, OR · On-site

$115K - $156K/yr

An analytical thinker who emphasizes structure, quality, and repeatability YOU HAVE * Minimum 5 ... Experience with ITSM/ITIL; exposure to Jira Service Manager is a plus * General knowledge of Azure ...

Gruve

Senior Software Engineer

OR · On-site +1

$180K - $200K/yr

Integrate the platform with ServiceNow ITSM for ticketed fulfilment and with HR systems (Workday ... Support UAT execution, defect triage and root-cause analysis; own assigned defects through closure ...

U.S. Bank

Business Process Manager Sr.

Gresham, OR · On-site

The ideal candidate combines ITSM process expertise, ServiceNow knowledge, integration experience, business analysis skills, and a passion for continuous improvement. This role requires close ...

US Bank

Business Process Manager Sr.

Gresham, OR

The ideal candidate combines ITSM process expertise, ServiceNow knowledge, integration experience, business analysis skills, and a passion for continuous improvement. This role requires close ...

U.S. Bank

Business Process Manager Sr.

Gresham, OR · On-site

$120 - $141/hr

The ideal candidate combines ITSM process expertise, ServiceNow knowledge, integration experience, business analysis skills, and a passion for continuous improvement. This role requires close ...

Five9

Senior DevOps Engineer - Storage Platforms

OR · On-site +1

$129K - $166K/yr

Participate in on-call rotations , incident response, and root cause analysis. * Collaborate ... ITIL Foundation/advanced certifications in support of ITSM standard methodology. * Background in ...

US Bank

IT Infrastructure Platform Leader

Gresham, OR · On-site

This role will serve as the platform leader and Senior Chief Engineer for core infrastructure ... Lead capacity forecasting, performance analytics, and utilization planning to support current and ...

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Senior Itsm Analyst information

What is a Senior ITSM Analyst?

A Senior ITSM (IT Service Management) Analyst is a professional responsible for overseeing and optimizing IT service management processes within an organization. They analyze, design, implement, and improve ITSM practices to ensure efficient delivery of IT services according to industry standards like ITIL. Their role often includes managing incident, problem, and change management processes, ensuring compliance, and working with stakeholders to enhance service quality. Senior ITSM Analysts also mentor junior staff and help drive continuous improvement initiatives within the IT department.

How does a Senior ITSM Analyst typically collaborate with cross-functional teams to drive service improvements?

A Senior ITSM Analyst regularly works with teams from IT operations, development, and business units to identify and implement service improvements. This often involves facilitating meetings to review incident and problem trends, coordinating process enhancements, and ensuring changes align with organizational goals. The analyst acts as a bridge between technical staff and stakeholders, translating business needs into actionable ITSM strategies. Effective communication and a proactive approach to stakeholder engagement are key to success in this collaborative environment.

What are the key skills and qualifications needed to thrive as a Senior ITSM Analyst, and why are they important?

To thrive as a Senior ITSM Analyst, you need in-depth knowledge of ITIL frameworks, process analysis, and service management best practices, usually supported by a bachelor’s degree in IT or a related field and ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management, along with reporting and analytics tools, is typically required. Strong problem-solving, communication, and stakeholder management skills help you drive process improvements and ensure alignment with business objectives. These skills and qualities are crucial for optimizing IT service delivery, fostering operational efficiency, and ensuring positive user experiences.

What is the difference between Senior Itsm Analyst vs Itsm Analyst?

AspectSenior Itsm AnalystItsm Analyst
Required CertificationsITIL, ServiceNow certifications, relevant technical certificationsITIL, ServiceNow certifications often preferred
Work EnvironmentSupports complex ITSM processes, mentors junior staffHandles daily ITSM operations, incident management
Employer & Industry UsageUsed in large enterprises, IT service providersCommon in organizations with ITSM frameworks

The main difference between a Senior Itsm Analyst and an Itsm Analyst lies in experience level and responsibilities. Senior Itsm Analysts typically handle more complex issues, mentor team members, and have advanced certifications. Both roles are essential in organizations implementing ITSM frameworks like ITIL, often working in similar environments but at different levels of expertise.

What are the most commonly searched types of Itsm Analyst jobs in Oregon?

The most popular types of Itsm Analyst jobs in Oregon are:

What are popular job titles related to Senior Itsm Analyst jobs in Oregon?

For Senior Itsm Analyst jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Senior Itsm Analyst jobs in Oregon look for?

The top searched job categories for Senior Itsm Analyst jobs in Oregon are:

What cities in Oregon are hiring for Senior Itsm Analyst jobs?

Cities in Oregon with the most Senior Itsm Analyst job openings:

Senior Itsm Analyst jobs near you
Infographic showing various Senior Itsm Analyst job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 10% Part Time, 5% Contract, and 1% Nights. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution.

Sr. Business Systems Analyst

Avani Technology Solutions, Inc.

Portland, OR • On-site

Contractor

Re-posted 14 days ago

Job description

  • Passion for connecting infrastructure services and mission to the core Global Technology strategy
  • Highly skilled in both verbal and visual high-profile communication
  • Comfortable working in a very fast-paced, results-oriented environment, while maintaining a positive attitude with team members.
  • Ability to build connections, influence, and alignment with your partners
  • Must be technically inclined and able to understand complex technical solutions and have experience documenting the outcome of those solutions.
  • Demonstrated ability for problem solving and thinking outside the box
  • Experience working on large projects involving many cross functional teams; able to navigate complex team matrices.
  • Experience with Agile (specifically SCRUM methodology).
  • Experience/familiarity in development on a cloud platform technology bringing the freedom of development, guidance of best practices and constraints of the platform together to produce products and services in support of organizational operations.
  • Bachelor's or Master's degree in technology, Marketing, Business, or a related field; 2 years additional relevant professional experience in lieu of a degree.
  • 5+ years professional experience with at least 3 years in business systems analysis.
  • Strong influencing skills and ability to interact at all levels.
  • Experience with analyzing, designing, refining, and implementing Service Now or a similar ITSM tool.
  • Experience with tool integrations whether via APIs or through middleware.
  • Knowledge of ITIL standard practices and ITSM concepts.

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