Remote Itsm Analyst Jobs in Oregon (NOW HIRING)

Virtual Position (OR/WA Only) 

This is a virtual role open to candidates working from Oregon or Washington. While the position is primarily virtual, there may be occasions when onsite work is required at a designated Legacy Health location. 

All new hires are required to travel to a Legacy Health office in Portland, Oregon prior to their start date to complete a newhire health assessment and newhire paperwork. Initial training and orientation may be conducted onsite before transitioning to the remote schedule.

Every aspect of what we do at Legacy reinforces our commitment to improving the lives of our staff, our patients, and our visitors. Information Services is no exception. IS drives so much of what we do, and we look for experts in the field to lead the way.

Do you have your finger on the pulse of information systems for business and health care? Can you analyze, build, test, support, and maintain systems that benefit our hospital system and the communities we serve? In this Applications Systems Analyst II role, you will also formulate and define system functionality and objectives through research and fact-finding to support the development, configuration, and ongoing support of information systems.

If you are passionate about using technology to make a meaningful impact in health care, we'd like to hear from you.

Application Systems Analyst II - Imaging & Cardiology Systems

Supports and optimizes enterprise-wide Muse Editor, EKG, and cardiology imaging workflows across inpatient and outpatient settings. Serves as a primary analyst for Muse and related Epic cardiology applications, providing operational support, system enhancements, and project leadership.

Key responsibilities include leading the Muse upgrade initiative, supporting Epic Cupid integration efforts, and collaborating with clinical and technical stakeholders to improve workflow efficiency and system performance. This role requires strong analytical skills, independent project management, and expertise in healthcare application support.

With a strong customer service orientation, this role analyzes, designs, implements, and supports new information systems and modifications to existing systems by:

• Collaboratively, with users and IS peers, works to understand and capture business needs and develops requirements for small to medium applications.
• Analyzes and documents application processes and functions.
• Defines design alternatives and recommendations and develops specifications, often in collaboration with business partners or vendors.
• Builds or configures systems.
• Develops and executes test scripts to ensure software accuracy, completion and validity.
• Develops IS internal procedures and documentation.
• Works with customer to troubleshoot and solve moderately complex problems and provide production support.
• Communicates with customer regarding the status and completion of requests, in an agreed-upon, timely manner and/or in accordance with an applicable Service Level Agreement (SLA).
• Documents in the ITSM system to define standards.
• Thoroughly and diligently follows change control processes, when applicable.
• Follows IS-defined support model and expectations in communicating with customers.
• Uses Lean and ITIL principles to investigate and improve existing inter- or intra-team processes.

Education: 

• Bachelor's degree preferred. 
• Relevant experience may be substituted for educational requirements.

Experience: 

• 2+ years of information technology experience in relevant healthcare or business area.
• Has worked in a healthcare setting, and/or in a relevant operational area for the position (i.e., Human Resources, Finance, Accounting, Revenue Cycle, etc.), and/or in an information technology role supporting a relevant operational area.

Skills: 

• Knowledgeable about key concepts, current developments, and trends in information technology and information systems relevant to the position, including application configuration and system layers, system integration, and database fundamentals.
• Demonstrated ability to perform systematic, thorough analysis and problem solving, and to initiate client problem resolution.
• Understanding of system integration key concepts and technical protocols.
• Demonstrated ability to establish, conceive and describe systems, designs, flow charts, schedules, and requirements.
• Strong interpersonal skills that promote effective working relationships with a wide range of people, including peers.
• Effective verbal and written communication skills.

• Professional certifications may be required depending on the specific position, such as ITIL Certified, Microsoft Certified Professional, EHR Certification, HFMA.

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply-even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you