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Itsm Analyst Jobs in Oregon (NOW HIRING)

RecruitTalent LLC.

ServiceNow Architect

Redmond, OR · On-site

$70 - $80/hr

Lead the implementation project of ServiceNow ITSM, ITOM, and ITAM processes, including analysis, design, development, testing, and deployment. * Responsible for overseeing the technical vision and ...

Legacy Health

Apps Systems Analyst II

Portland, OR · On-site

$43.11/hr

Can you analyze, build, test, support, and maintain systems that benefit our hospital system and ... Documents in the ITSM system to define standards. * Thoroughly and diligently follows change ...

New York Life

$156K - $196K/yr

Strong experience with enterprise ITSM platforms, preferably ServiceNow, including governance, workflow optimization, reporting, and process automation. * Excellent analytical, communication ...

HealthEdge

This hybrid role sits at the intersection of data platform engineering and ITSM-aligned Problem ... Author Problem Record summaries, trend analyses and executive briefings that are concise, evidence ...

NTT DATA Services

Sr. Project Manager

Salem, OR · On-site +1

$41K - $89K/yr

Analyze business and operational processes to identify opportunities for service optimization, standardization, automation, and continual improvement. Support ITSM platform implementations and ...

Montefiore

ServiceNow CMBD Analyst

Odell, OR

... and ITSM teams to improve CMDB governance and operational alignment * Support governance ... Strong analytical, troubleshooting, communication, and stakeholder management skills * Ability to ...

RecruitTalent LLC.

Tester (ServiceNow)

Redmond, OR · On-site

$50 - $60/hr

Collaborate with developers, business analysts, and stakeholders to understand requirements and ... Hands-on experience with the ServiceNow platform (e.g., ITSM, HRSD, or other modules)

Reporter Newspapers

Release Manager

Eugene, OR · On-site

$100 - $150/hr

Experience supporting enterprise ITSM tools (e.g., ServiceNow) for release tracking and reporting ... and internal value analysis including seniority and merit systems, as well as internal pay ...

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All JobsItsm Analyst JobsItsm Analyst Jobs in Oregon

Itsm Analyst information

See Oregon salary details

$51.8K

$93.6K

$130.6K

How much do itsm analyst jobs pay per year?

As of Aug 8, 2026, the average yearly pay for itsm analyst in Oregon is $93,642.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $105,200.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

What are the most commonly searched types of Itsm Analyst jobs in Oregon? The most popular types of Itsm Analyst jobs in Oregon are:
What are popular job titles related to Itsm Analyst jobs in Oregon? For Itsm Analyst jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Itsm Analyst jobs in Oregon look for? The top searched job categories for Itsm Analyst jobs in Oregon are:
What cities in Oregon are hiring for Itsm Analyst jobs? Cities in Oregon with the most Itsm Analyst job openings:
Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in Oregon as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $93,642 per year, or $45 per hour.

Database Analyst - Ivanti

Ruri Software Technologies LLC

Salem, OR • On-site

Full-time

Re-posted 20 days ago

Job description

Role : Ivanti Database Analyst
Location : Salem, Oregon - Remote
Only W2,
GC/USC
Required skills and experience:
The key person must have similar, recent experience supporting the launch of Ivanti tools, including recent, relevant experience:
  • Hands-on ETL experience migrating from legacy ITAM data to Ivanti.
  • Experience mapping legacy records to Ivanti object structures.
  • Experience with data cleansing, validation, standardization, and purging as part of an Ivanti implementation.
  • Proven ability to detect and resolve data anomalies and discrepancies.
  • In-depth understanding of Ivanti data mapping and platform capabilities.
  • In-depth knowledge of industry best practices for data modeling, cleansing, and migration.
  • Demonstrated experience in relational database design, development, and analysis.
  • Strong SQL skills (e.g., PostgreSQL, SQL Server, Oracle).
  • Familiarity with CI relationships and CMDB structures in an ITSM/ITAM context.
  • Ability to clearly document schema designs, data definitions, and mapping logic.
  • Experience working in large public sector environments.
  • Ability to work independently, manage competing priorities, and work collaboratively with state staff.

In addition, the ideal candidate will have skills and experience in:
  • Ivanti ITSM and Neurons for Discovery/Configuration.
  • Familiarity with CA Service Desk Manager (SDM) and Asset Portfolio Management (APM).
  • Knowledge of ITIL v4 practices, especially Asset Management, Configuration Management, and Change Enablement.
  • Experience with CMDB best practices and automated discovery tools.
  • Understanding of service catalog structure and line-item-level procurement workflows.
  • Experience working on state government or similar public sector IT projects.
  • Building and managing scalable, clean, and auditable datasets in support of enterprise ITSM and ITAM solutions.
  • Experience performing knowledge transfer / mentoring.

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