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Itsm Analyst Jobs in Oregon (NOW HIRING)

RecruitTalent LLC.

ServiceNow Architect

Redmond, OR · On-site

$70 - $80/hr

Lead the implementation project of ServiceNow ITSM, ITOM, and ITAM processes, including analysis, design, development, testing, and deployment. * Responsible for overseeing the technical vision and ...

Legacy Health

Apps Systems Analyst II

Portland, OR · On-site

$43.11/hr

Can you analyze, build, test, support, and maintain systems that benefit our hospital system and ... Documents in the ITSM system to define standards. * Thoroughly and diligently follows change ...

Synergy BIS

... Data Analytics and Visualization, Information Assurance, and Business Process Re-Engineering ... ITSM & SLA Management: Oversee the end-to-end incident lifecycle using enterprise SaaS platforms ...

RecruitTalent LLC.

Tester (ServiceNow)

Redmond, OR · On-site

$50 - $60/hr

Collaborate with developers, business analysts, and stakeholders to understand requirements and ... Hands-on experience with the ServiceNow platform (e.g., ITSM, HRSD, or other modules)

NetBrain

Network Automation & AI Business Consultant

OR · On-site +1

Advise on integrations with ITSM, monitoring, and observability platforms; stay current on emerging ... Strong analytical, organizational, and communication skills; able to manage multiple engagements ...

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Itsm Analyst information

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$51.8K

$93.6K

$130.6K

How much do itsm analyst jobs pay per year?

As of Aug 27, 2026, the average yearly pay for itsm analyst in Oregon is $93,642.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $105,200.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

Is IT hard to be an ITSM analyst?

Being an ITSM analyst involves understanding IT service management frameworks like ITIL, strong problem-solving skills, and proficiency with tools such as ServiceNow or BMC. The role can be challenging due to the need for attention to detail, communication skills, and the ability to handle multiple tasks, but it is manageable with proper training and experience.

What are the most commonly searched types of Itsm Analyst jobs in Oregon?

The most popular types of Itsm Analyst jobs in Oregon are:

What are popular job titles related to Itsm Analyst jobs in Oregon?

For Itsm Analyst jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Itsm Analyst jobs in Oregon look for?

The top searched job categories for Itsm Analyst jobs in Oregon are:

What cities in Oregon are hiring for Itsm Analyst jobs?

Cities in Oregon with the most Itsm Analyst job openings:

Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in Oregon as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $93,642 per year, or $45 per hour.

ITSM Change & Release Manager - Practice Owner

Portland, OR • Hybrid

Fisher Investments
Commercial Banking • 1 - 5K employees

8.5

Company rating: 8.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Respectful managers

Learn more about Fisher Investmentsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

The Opportunity:

The ITSM Change & Release Manager – Practice Owner works in the office to be the strategic leader and guardian of our change and release management practices. You'll own the frameworks, policies, and processes that ensure every change—whether a small configuration tweak or a major system upgrade—is delivered safely, on time, and with minimal disruption. Your work will directly influence service stability, business continuity, and the speed at which we can innovate. You will report to the Team Leader.

The Day-to-Day:

  • Define, maintain, and continuously improve the ITSM Change and Release Management frameworks, policies, and KPIs.
  • Ensure all changes follow established governance, risk, and compliance requirements, including audit readiness.
  • Chair and facilitate CAB meetings, ensuring effective decision-making and stakeholder alignment.
  • Oversee release calendars, coordinate cross-team dependencies, and manage release readiness reviews.
  • Establish and enforce best practices for assessing change risk, business impact, and rollback strategies.
  • Partner with ITSM tool administrators to improve workflows, dashboards, and reporting for change and release processes.
  • Define and track KPIs such as change success rate, release frequency, and mean time to restore (MTTR) after failed changes.
  • Be the primary contact for change and release management across IT, departments, and vendors.
  • Identify bottlenecks, analyze trends, and implement process enhancements to increase agility without sacrificing stability.

Your Qualifications:

  • 3+ years of experience in IT Service Management with a focus on Change and Release Management.
  • Strong knowledge of ITIL v4 (or v3) principles, with ITIL certification preferred.
  • Experience overseeing and maturing ITSM practices in a complex, multi-platform environment.
  • Experience leading CABs and managing enterprise-scale release cycles.
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management.
  • Excellent communication, facilitation, and stakeholder management skills.
  • A data-driven mindset with the ability to translate metrics into actionable improvements.
  • Experience with risk management, compliance, and audit requirements in IT operations.

Compensation:

  • $80,200 - $125,000 base salary per year in the state of WA. New hires should expect to start at the lower end of the range depending on experience
  • Eligible for a discretionary bonus based on firm and individual performance

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

  • 100% paid medical, dental and vision premiums for you and your qualifying dependents
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO, plus 10 paid holidays
  • Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
  • This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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