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Itsm Analyst Jobs in Oregon (NOW HIRING)

Roseburg

IT Infrastructure Engineer I

Springfield, OR · On-site

Analyze and develop technical solutions to integrate state of the art technology, hardware, and ... L4/CCNP or higher, VMWare related certifications, CISSP/CISA, ITIL/ITSM related certifications)

New York Life

Experience with AV monitoring/analytics platforms (Vyopta, Crestron Xio Cloud) and ITSM tools (ServiceNow). Working knowledge of scripting (PowerShell, Python) and APIs for automation and system ...

US Bank

End Point Systems Engineer

Gresham, OR · Remote

Familiarity with ITSM platforms (e.g., ServiceNow) and automation integrations Analytical & Operational Skills * Strong troubleshooting, root-cause analysis, and system-thinking skills * Ability to ...

Symbotic

Staff Senior Reliability Engineer

OR · Remote

$125K - $171K/yr

Power BI, Tableau, reporting automation, or dashboard development for RCA analysis and leadership visibility * Depth in ITSM/ITIL practice - Incident Management, Problem Management, RCA, and ...

9th Way Insignia

OR · On-site

$71.25 - $89.75/hr

... ITSM, ITOM, CMDB, security, and asset management capabilities. SMP personnel support both daytoday ... Support incident response, root cause analysis, and long-term remediation efforts. * Review and ...

Axway Software SA

... ITSM/ticketing platforms preferred. * Multi-cloud experience with AWS and/or Google Cloud Platform (GCP) strongly preferred. * Strong troubleshooting, analytical, and problem-solving skills.

New York Life

$103K - $142K/yr

Strong troubleshooting and analytical skills with experience using packet capture and diagnostic tools. * Familiarity withchange management and ITSM processes(e.g., ServiceNow, Remedy). Preferred

FreedomPay

OR · Hybrid

FreedomPay's robust solutions across payments, security, identity and data analytics are available ... Familiarity with ITSM tools like Zendesk, ServiceNow, or Jira * Experience with creating and ...

U.S. Financial Technology

Data Analysis & Integrity: * Investigate data discrepancies within CSP applications and databases ... with ITSM Tools such as ServiceNow, Remedy or other ticketing tools. * 2+ years of experience ...

U.S. Financial Technology

Data Analysis & Integrity: * Investigate data discrepancies within CSP applications and databases ... with ITSM Tools such as ServiceNow, Remedy or other ticketing tools. * 2+ years of experience ...

Sharp Brains

Desktop Support Specialist

Florence, OR · On-site

$4.0K/mo

Utilize ServiceNow or similar IT Service Management (ITSM) tools to manage incidents, service ... Analyze recurring service desk incidents and recommend automation or user training opportunities.

Five9

OR

$129K - $166K/yr

Participate in on-call rotations , incident response, and root cause analysis. * Collaborate ... ITIL Foundation/advanced certifications in support of ITSM standard methodology. * Background in ...

Cotiviti

$114K - $156K/yr

... SSO/MFA, SIEM, ITSM) and automate onboarding/rotation/workflows using APIs and scripting ... Strong analytical, problem-solving, and attention-to-detail skills; works independently with ...

Experis

ERP Architect - Workday

Portland, OR · On-site

Lead analysis, design, configuration, and delivery of Workday solutions, maintaining detailed ... Knowledge of ITIL framework, ITSM, and service desk management in a managed services environment.

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Showing results 21-40

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Itsm Analyst information

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$51.8K

$93.6K

$130.6K

How much do itsm analyst jobs pay per year?

As of Aug 8, 2026, the average yearly pay for itsm analyst in Oregon is $93,642.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $105,200.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

What are the most commonly searched types of Itsm Analyst jobs in Oregon? The most popular types of Itsm Analyst jobs in Oregon are:
What are popular job titles related to Itsm Analyst jobs in Oregon? For Itsm Analyst jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Itsm Analyst jobs in Oregon look for? The top searched job categories for Itsm Analyst jobs in Oregon are:
What cities in Oregon are hiring for Itsm Analyst jobs? Cities in Oregon with the most Itsm Analyst job openings:
Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in Oregon as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $93,642 per year, or $45 per hour.

IT Infrastructure Engineer I

Roseburg

Springfield, OR • On-site

Full-time

Posted 8 days ago

Roseburg Forest Products rating

7.7

Company rating: 7.7 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Purpose

Duties include engineering, deploying and supporting IT production networks and related systems within both industrial and conventional datacenter environments. The IT Infrastructure Engineer I will provide support for escalated issues and act as a mentor for other team members. The engineer will also manage and execute IT Technology Infrastructure projects at production facilities, collaborating with both the IT Infrastructure team and external contractors to successfully execute projects in support of company objectives.

Key Responsibilities

  • Ensure adherence to company safety and environmental standards while modeling core values
  • Coach, mentor, and support on-site IT Administrators and other plant operations staff
  • Manage and support IT Infrastructure capital project efforts as the technical lead
  • Support the planning and execution of the IT infrastructure portion of large-scale multi team strategic projects
  • Engineer, deploy and support network infrastructure, including firewalls, switches, routers, wireless, video cameras and other related equipment.
  • Engineer, deploy and support systems infrastructure, including physical and virtual servers, storage and backup systems, and infrastructure related software
  • Analyze and develop technical solutions to integrate state of the art technology, hardware, and software components into the manufacturing production environment
  • Provide business hours and on-call support for mills and IT team for all escalated production infrastructure issues and requests
  • Design production IT infrastructure in collaboration with the IT Infrastructure Engineering team.
  • Provide specifications and manage procurement of infrastructure equipment and components
  • Monitor field work to ensure quality and provide feedback to improve future projects
  • Conduct system analysis and site surveys as required using appropriate analysis models and tools
  • Model Company core values
  • Other duties as assigned

Required Qualifications

  • Bachelor's degree in computer science, Electrical Engineering or a related field and a minimum of 2 years of relevant work experience
  • Ability to effectively communicate complex technical concepts and issues to a non-technical audience
  • Demonstrated ability to excel as both a leader and a collaborative team member, adapting to various roles as required by the situation.
  • Strong technical, planning/organizational, and execution skills
  • Basic understanding in infrastructure design, including: Network, Server, Storage, and Wireless systems and related IT security technologies
  • Experience with several of the following technologies - Arista EOS, Arista Cloudvision, Cisco IOS, Cisco UCS, VXLAN/BGP eVPN, VMWare vSphere/Horizon, Microsoft Windows & Active Directory, Pure storage, Veeam, Efficient IP DHCP & DNS, Devops, Kubernetes, Infrastructure as Code
  • ACE: L2 or CCNA certification, or demonstrable equivalent knowledge
  • Strong interpersonal skills

Preferred Qualifications

  • Industry certifications relevant to the role (ACE:L4/CCNP or higher, VMWare related certifications, CISSP/CISA, ITIL/ITSM related certifications)
  • Experience and familiarity with manufacturing control system components like PLCs, SCADA systems, HMIs etc.
  • Experience supporting highly reliable/highly critical systems found in areas like manufacturing, healthcare, or government
  • Industrial experience in wood products, power generation, or other general manufacturing

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