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Itsm Analyst Jobs in Portland, OR (NOW HIRING)

US Bank

Business Process Manager Sr

Gresham, OR · On-site

... analytics, and workflow automation. Governance & Risk Management * Establish and maintain governance frameworks, policies, standards, and controls for Change Management and related ITSM processes.

US Bank

Business Process Manager Sr

Gresham, OR · On-site

... analytics, and workflow automation. Governance & Risk Management * Establish and maintain governance frameworks, policies, standards, and controls for Change Management and related ITSM processes.

Legacy Health

Apps Systems Analyst II

Portland, OR · On-site

$43.11/hr

Can you analyze, build, test, support, and maintain systems that benefit our hospital system and ... Documents in the ITSM system to define standards. * Thoroughly and diligently follows change ...

US Bank

Business Process Manager Sr.

Gresham, OR · On-site

The ideal candidate combines ITSM process expertise, ServiceNow knowledge, integration experience, business analysis skills, and a passion for continuous improvement. This role requires close ...

U.S. Bank

Business Process Manager Sr.

Gresham, OR · On-site

The ideal candidate combines ITSM process expertise, ServiceNow knowledge, integration experience, business analysis skills, and a passion for continuous improvement. This role requires close ...

U.S. Bank

Business Process Manager Sr.

Gresham, OR · On-site

$120 - $141/hr

The ideal candidate combines ITSM process expertise, ServiceNow knowledge, integration experience, business analysis skills, and a passion for continuous improvement. This role requires close ...

3B Staffing LLC

Technical Lead

Portland, OR

Good understanding and exposure to ITSM process which includes Change management, Incident management, Problem management and Release management. * Good communication , analytical skills with To-do ...

3B Staffing LLC

Technical Lead

Portland, OR

Good understanding and exposure to ITSM process which includes Change management, Incident management, Problem management and Release management. * Good communication , analytical skills with To-do ...

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Showing results 1-20

All JobsItsm Analyst JobsItsm Analyst Jobs in Portland, OR

Itsm Analyst information

See Portland, OR salary details

$52K

$93.9K

$131K

How much do itsm analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for itsm analyst in Portland, OR is $93,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,900.00 and $105,500.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

Is IT hard to be an ITSM analyst?

Being an ITSM analyst involves understanding IT service management frameworks like ITIL, strong problem-solving skills, and proficiency with tools such as ServiceNow or BMC. The role can be challenging due to the need for attention to detail, communication skills, and the ability to handle multiple tasks, but it is manageable with proper training and experience.

What are the most commonly searched types of Itsm Analyst jobs in Portland, OR?

The most popular types of Itsm Analyst jobs in Portland, OR are:

What are popular job titles related to Itsm Analyst jobs in Portland, OR?

For Itsm Analyst jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Itsm Analyst jobs in Portland, OR look for?

The top searched job categories for Itsm Analyst jobs in Portland, OR are:

Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in Portland, OR as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $93,927 per year, or $45.2 per hour.

Sr. Business Systems Analyst

3B Staffing LLC

Happy Valley, OR

Full-time

Posted 10 days ago

Job description

  • Passion for connecting infrastructure services and mission to the core Global Technology strategy
  • Highly skilled in both verbal and visual high-profile communication
  • Comfortable working in a very fast-paced, results-oriented environment, while maintaining a positive attitude with team members.
  • Ability to build connections, influence, and alignment with your partners
  • Must be technically inclined and able to understand complex technical solutions and have experience documenting the outcome of those solutions.
  • Demonstrated ability for problem solving and thinking outside the box
  • Experience working on large projects involving many cross functional teams; able to navigate complex team matrices.
  • Experience with Agile (specifically SCRUM methodology).
  • Experience/familiarity in development on a cloud platform technology bringing the freedom of development, guidance of best practices and constraints of the platform together to produce products and services in support of organizational operations.
  • Bachelor's or Master's degree in technology, Marketing, Business, or a related field; 2 years additional relevant professional experience in lieu of a degree.
  • 5+ years professional experience with at least 3 years in business systems analysis.
  • Strong influencing skills and ability to interact at all levels.
  • Experience with analyzing, designing, refining, and implementing Service Now or a similar ITSM tool.
  • Experience with tool integrations whether via APIs or through middleware.
  • Knowledge of ITIL standard practices and ITSM concepts.

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