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Remote Itsm Analyst Jobs (NOW HIRING)

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · Remote

$85K - $113K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... ITSM processes. * Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data ...

New

Software Technology Inc

ServiceNow CMDB Analyst

ServiceNow CMDB Analyst Location: 100% Remote Contract Length: 3 months Top Requirements: * 5+ years of experience with ITSM/ITIL processes, roles and responsibilities * 3+ years of experience with ...

MKS2 Technologies

Audit Compliance Analyst

Richmond, VA · On-site +1

$125K/yr

Contract to Hire Onsite or Remote: Onsite Hybrid preferred - open to remote Location (if onsite ... Manage and monitor ServiceNow ITSM oversight ticket queues, ensuring timely intake, triage ...

DivIHN

Senior ServiceNow Data Architect/Manager (Remote)

$68.75 - $92/hr

... reporting, analytics, and data governance activities across the ServiceNow platform. The ideal ... , ITSM, ITOM, ITAM, and Strategic Portfolio Management (SPM). • Design and support ServiceNow ...

Apex Informatics

IT BUSINESS ANALYST

... conclusions, and create solutions to ITSM (IT Service Management) related problems. -Has ... PLEASE NOTE THAT THESE POSITIONS ARE REMOTE BUT MAY REQUIRE UP TO TWO VISITS ON SITE EACH YEAR.

Maximus

ServiceNow Administrator

VA · On-site +1

... post-incident analysis using ServiceNow or equivalent ITSM tools. - Experience supporting ... remote #TSTECH Minimum Requirements TCS218, T2, Band 5 EEO Statement Maximus is an equal ...

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How much do remote itsm analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for remote itsm analyst in the United States is $71,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $79,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote ITSM Analyst?

To thrive as a Remote ITSM Analyst, you need a solid understanding of IT service management principles, incident and problem management, and typically a degree in information technology or a related field. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is highly valued. Strong analytical thinking, communication, and problem-solving skills are crucial for collaborating remotely and resolving technical issues efficiently. These skills ensure seamless IT operations, high user satisfaction, and effective service delivery in distributed work environments.

What are some common challenges faced by Remote ITSM Analysts, and how can they be managed effectively?

Remote ITSM Analysts often encounter challenges such as coordinating across time zones, maintaining clear communication with distributed teams, and ensuring prompt incident resolution without being physically present. To manage these effectively, it's important to leverage collaboration tools, establish clear protocols for ticket escalation, and maintain proactive communication with both technical teams and end users. Building strong relationships with colleagues and consistently documenting processes can also help overcome the challenges of remote work and ensure seamless IT service management.

What is a Remote ITSM Analyst?

A Remote ITSM (Information Technology Service Management) Analyst is a professional who manages and improves IT services for an organization while working from a remote location. Their responsibilities include monitoring IT service processes, handling incident and request management, ensuring compliance with service-level agreements, and analyzing service performance data. They use ITSM tools to streamline workflows, resolve technical issues, and support overall IT service delivery. By working remotely, they leverage digital communication and collaboration platforms to interact with team members and stakeholders.
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Remote Itsm Analyst jobs near you
Infographic showing various Remote Itsm Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 6% Part Time, and 7% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $71,511 per year, or $34.4 per hour.

Senior CMDB Analyst

First Citizens Bank

Raleigh, NC • Remote

$85K - $113K/yr

Full-time

Posted 3 days ago

New

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

109th of 171 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX.

The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization’s Configuration Management Database (CMDB) within the ServiceNow platform. Operating within the IT Asset Management function, this role is central to maintaining an authoritative source of context for all Configuration Items (CIs) across the organizations IT estate, spanning on-premise infrastructure, cloud platforms, and End User Devices. The primary function of this role will be to support the end-to-end quality of CMDB data through the governance structure of CMDB Health, CI reconciliation and data certifications.


Responsibilities
  • Work with the team to continuously drive high standards in the data quality of our CMDB using CMDB Health, CI Reconciliation and CMDB Data Certification.
  • Working with junior staff to determine root cause analysis of data issues detected and ensuring a timely closure of tickets. Facilitate meeting with key stakeholders for support in data remediation.
  • Maintain all the team’s documentation and ensure it is maintained for accuracy, enhancements and annual reviews. Familiar with Playbooks, Runbooks, Standard Operating Procedures, Standards, Job Aid, and Knowledge Articles.
  • Participate in project and agile meetings supporting the designs of Configuration Management processes and tool usage to ensure the accuracy and completeness of the CMDB.  Work within the Agile framework, including participating in sprint planning, backlog grooming, UAT and retrospectives.
  • Design, develop, and produce CMDB reports and dashboards using Platform Analytics and CMDB Query Builder. Ability to create new KPIs and knowledge of other ServiceNow tools for analysis. 
  • Provide weekly and monthly reporting, in addition to facilitating monthly data quality working group sessions.
  • Support the team’s operating procedures for auditing the CMDB and identify opportunities for improvement.
  • Execute our Data Certification readiness playbook in preparation for semi-annual data certifications.
  • Support monthly compliance reviews and annual internal audit reviews of procedures and audit evidence collections.

Qualifications

Minimum Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting

Prefered Qualifications: 

  • Minimum of 3 years relevant experience with the CMDB and the CSDM framework.
  • Must demonstrate strong ability to perform advanced data analysis, reporting and creating dashboards.
  • ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.
  • Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data Certification. Ability to recommend design specifications and support.
  • Knowledge of Agile and SDLC delivery methods.
  • Ability to demonstrate critical thinking to perform root cause analysis, break/fix remediation, and recommend improvement initiatives.
  • Strong communication skills with ability to interact with technical and business stakeholders.
  • ServiceNow Certifications for CSA or in CMDB, CMDB Health, Platform Analytics a plus.
  • Working experience with ServiceNow Process Automation a plus.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Minimum Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting

Prefered Qualifications: 

  • Minimum of 3 years relevant experience with the CMDB and the CSDM framework.
  • Must demonstrate strong ability to perform advanced data analysis, reporting and creating dashboards.
  • ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.
  • Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data Certification. Ability to recommend design specifications and support.
  • Knowledge of Agile and SDLC delivery methods.
  • Ability to demonstrate critical thinking to perform root cause analysis, break/fix remediation, and recommend improvement initiatives.
  • Strong communication skills with ability to interact with technical and business stakeholders.
  • ServiceNow Certifications for CSA or in CMDB, CMDB Health, Platform Analytics a plus.
  • Working experience with ServiceNow Process Automation a plus.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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