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Remote Itsm Analyst Jobs (NOW HIRING)

Maximus

Cloud Analyst

VA · On-site +1

General information Job Posting Title Cloud Analyst Date Tuesday, June 2, 2026 City Remote Country ... into ITSM/ITOM processes, including incident, change, and service management reporting ...

GDIT

Senior Business Analyst | Active Secret clearance

WV · Remote

$83K - $107K/yr

Experience with service desks, ITSM, and AI is preferred; however, if you have strong business ... Work Location: Remote. * Citizenship: US Citizenship required. PREFERRED QUALIFICATIONS

New

ESM

Business Data Analyst

Vienna, VA · Remote

We are hiring a Business Data Analyst for an exciting remote opportunity. and Responsibilities ... Proficiency in portfolio and task management tools, including MS Power BI, ServiceNow (SPM, ITSM ...

DPR Construction

Application Support Analyst

Houston, TX · On-site +1

... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ... Support and follow ITSM and solution management best practices. Collaboration * Educate users on ...

DPR Construction

Application Support Analyst

Orlando, FL · On-site +1

... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ... Support and follow ITSM and solution management best practices. Collaboration * Educate users on ...

Maximus

Risk, Quality and Performance Analyst

VA · On-site +1

This role is remote. The Risk, Quality, and Performance Analyst serves as the Risk, Quality, and ... Preferred Skills and Qualifications: - Knowledge of IT Service Management (ITSM), SLA monitoring ...

DPR Construction

Application Support Analyst

Raleigh, NC · On-site +1

... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ... Support and follow ITSM and solution management best practices. Collaboration * Educate users on ...

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How much do remote itsm analyst jobs pay per year?

As of Jul 21, 2026, the average yearly pay for remote itsm analyst in the United States is $71,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $79,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote ITSM Analyst, and why are they important?

To thrive as a Remote ITSM Analyst, you need a solid understanding of IT service management principles, incident and problem management, and typically a degree in information technology or a related field. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is highly valued. Strong analytical thinking, communication, and problem-solving skills are crucial for collaborating remotely and resolving technical issues efficiently. These skills ensure seamless IT operations, high user satisfaction, and effective service delivery in distributed work environments.

What are some common challenges faced by Remote ITSM Analysts, and how can they be managed effectively?

Remote ITSM Analysts often encounter challenges such as coordinating across time zones, maintaining clear communication with distributed teams, and ensuring prompt incident resolution without being physically present. To manage these effectively, it's important to leverage collaboration tools, establish clear protocols for ticket escalation, and maintain proactive communication with both technical teams and end users. Building strong relationships with colleagues and consistently documenting processes can also help overcome the challenges of remote work and ensure seamless IT service management.

What is a Remote ITSM Analyst?

A Remote ITSM (Information Technology Service Management) Analyst is a professional who manages and improves IT services for an organization while working from a remote location. Their responsibilities include monitoring IT service processes, handling incident and request management, ensuring compliance with service-level agreements, and analyzing service performance data. They use ITSM tools to streamline workflows, resolve technical issues, and support overall IT service delivery. By working remotely, they leverage digital communication and collaboration platforms to interact with team members and stakeholders.
More about Remote Itsm Analyst jobs
What cities are hiring for Remote Itsm Analyst jobs? Cities with the most Remote Itsm Analyst job openings:
What are the most commonly searched types of Itsm Analyst jobs? The most popular types of Itsm Analyst jobs are:
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Remote Itsm Analyst jobs near you
Infographic showing various Remote Itsm Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $71,511 per year, or $34.4 per hour.
ServiceNow Business Analyst/Product Owner @ REMOTE

ServiceNow Business Analyst/Product Owner @ REMOTE

Navtech, Inc.

Remote

Full-time

Re-posted 4 days ago

Job description

Hi,
My name is Kevin Smith, and I am a staffing specialist at Navtech USA. I have an open opportunity that you may be a good fit for. If this sounds like something you would be interested in, please get in touch with me as soon as possible at kevin@navtechusa.com with your most recent resume, your ideal time and number for communication, and the expected pay rate for C2C/1099/W2.
Job Description:
Job Title: ServiceNow Business Analyst/Product Owner
Location: 100% Remote
Duration: 6-12 months
No Visa Candidates and look for consultants from Insurance, Financial and Banking side only.
Prefer USC & GC ONLY
Position Description:
  • Very strong on ITSM, ServiceNow, vulnerability, and APM.
  • ServiceNow, ITSM, IT Operations Management, Workplace service Delivery, Integration Management, Vulnerability management, Disaster Recovery, Vendor management, APM,
  • BA-ServiceNow.
  • BA - Intake, Review, Request Ticket, Backlog, Requirement are clear and document.
  • More of a BA on ServiceNow.
  • Looking for a Business Analyst / Product Owner with ServiceNow Exp and someone who can coordinate with cross functional teams
  • This is a very exciting opportunity to join the ServiceNow Support Team as a Business Analyst. ServiceNow is an industry leading cloud-based platform that provides a suite of applications used across Lincoln to automate IT and business processes.
  • This role will collaborate with Process Owners and Requestors across IT and the Business enabling the Agile Support team to define and deliver on the strategic roadmap.
  • The Business Analyst will manage features, document user stories, and collaborate with the Platform Owner to prioritize the backlog and evaluate current processes to create solutions to meet needs, goals, and objectives of the business.

What you'll be doing:
  • Collaborate with key stakeholders and management to gather and support prioritization of complex business requirements, providing recommendations, managing expectations and communicating progress effectively
  • Continuously prioritize the product backlog to ensure the development team is focused on the highest value work
  • Prioritize features, enhancements, and bug fixes based on business needs, customer feedback, and technical considerations
  • Collaborate with cross-functional teams to manage dependencies
  • Partner with Platform Owner and other stakeholders to understand process owner needs and emerging trends to refine the roadmap
  • Stay updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform

What we're looking for-must-haves:
  • Minimum 12+ Years of experience within Information Technology
  • 3-5+ Years of experience in ServiceNow Administration, Business Analysis, Project Management, or other Agile-related roles within a development team that directly align with the specific responsibilities for this position
  • Proven track record as a strong collaborator and communicator
  • 4 Year Bachelor's degree in Computer Science, Information Technology, or equivalent work experience (4 years of experience in lieu of Bachelor's)

Nice-to-haves:
  • Experience in IT Service Management (ITSM), IT Operations Management (ITOM) or related domains or ServiceNow modules
  • ServiceNow Certifications (e.g., Certified System Administrator, Certified Application Developer)
  • Strong analytical skills, attention to detail while balancing multiple priorities in a fast-paced environment
  • Demonstrated experience thinking outside of the box to provide creative and effective solutions
  • Proven ability to be adaptable, agile and flexible to provide creative solutions

Thanks for your valuable time!!!
Best Regards,
Kevin Smith | kevin@navtechusa.com
Talent Acquisition Lead | NAVTECH INC | www.navtechusa.com
Navtech logo

About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

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