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Remote Itsm Analyst Jobs (NOW HIRING)

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

Remote (Must be close to Denver, CO and have an approved workspace) Schedule: Saturday - Wednesday ... Create, document, and track incidents using ServiceNow or similar ITSM tools. Diagnose and resolve ...

MKS2 Technologies

Audit Compliance Analyst

Richmond, VA · On-site +1

$125K/yr

Contract to Hire Onsite or Remote: Onsite Hybrid preferred - open to remote Location (if onsite ... Manage and monitor ServiceNow ITSM oversight ticket queues, ensuring timely intake, triage ...

Govcio LLC

ServiceNow Developer (Remote)

$120K - $130K/yr

... business analysts and quality assurance personnel. This role will also support dashboard ... ServiceNow development and the Now Platform including ITSM, App Engine, Integration Hub, Mobile ...

Maximus

Risk, Quality and Performance Analyst

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... Preferred Skills and Qualifications: - Knowledge of IT Service Management (ITSM), SLA monitoring ...

Nymbus, Inc.

Enterprise IT Support Analyst

$65K - $80K/yr

Nymbus is a remote-first company. Occasional travel may be required for client engagements, team ... Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform.

First Citizens Bank

Senior CMDB Analyst

Carolina, RI · Remote

$88K - $117K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... ITSM processes. * Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data ...

First Citizens Bank

Senior CMDB Analyst

Carolina, RI · Remote

$88K - $117K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... ITSM processes. * Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data ...

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · Remote

$85K - $113K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... ITSM processes. * Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data ...

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How much do remote itsm analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for remote itsm analyst in the United States is $71,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $79,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote ITSM Analyst?

To thrive as a Remote ITSM Analyst, you need a solid understanding of IT service management principles, incident and problem management, and typically a degree in information technology or a related field. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is highly valued. Strong analytical thinking, communication, and problem-solving skills are crucial for collaborating remotely and resolving technical issues efficiently. These skills ensure seamless IT operations, high user satisfaction, and effective service delivery in distributed work environments.

What are some common challenges faced by Remote ITSM Analysts, and how can they be managed effectively?

Remote ITSM Analysts often encounter challenges such as coordinating across time zones, maintaining clear communication with distributed teams, and ensuring prompt incident resolution without being physically present. To manage these effectively, it's important to leverage collaboration tools, establish clear protocols for ticket escalation, and maintain proactive communication with both technical teams and end users. Building strong relationships with colleagues and consistently documenting processes can also help overcome the challenges of remote work and ensure seamless IT service management.

What is a Remote ITSM Analyst?

A Remote ITSM (Information Technology Service Management) Analyst is a professional who manages and improves IT services for an organization while working from a remote location. Their responsibilities include monitoring IT service processes, handling incident and request management, ensuring compliance with service-level agreements, and analyzing service performance data. They use ITSM tools to streamline workflows, resolve technical issues, and support overall IT service delivery. By working remotely, they leverage digital communication and collaboration platforms to interact with team members and stakeholders.
More about Remote Itsm Analyst jobs
What cities are hiring for Remote Itsm Analyst jobs? Cities with the most Remote Itsm Analyst job openings:
What are the most commonly searched types of Itsm Analyst jobs? The most popular types of Itsm Analyst jobs are:
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Remote Itsm Analyst jobs near you
Infographic showing various Remote Itsm Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 6% Part Time, and 7% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $71,511 per year, or $34.4 per hour.

Technical Project Manager (Remote Position)

Rootshell Enterprise Technologies, Inc.

Dallas, TX • On-site, Remote

Full-time

Re-posted 25 days ago

Job description

Hello All,
Greetings from Rootshell Inc,
One of our client is looking for Technical Project Manager, Please go thorugh the requirement and let me know your interest.
Job Title: Technology Project Manager III
Location: Remote
Duration: Long Term,
Duties: Duties : Helps program manage and coordinate enterprise wide ITSM program across business channels. Scope of work includes program, process, and operational management for all workstreams like incident, change, problem, knowledge, and self-service. Track and help drive KPIs and critical success factors for the program.
Responsibilities: Help the ITSM team to plan, execute and coordinate processes and activities supporting Global ITSM transformation
End-to-end Program Management of multiple initiatives across Equinix Technology teams and other groups Work closely with cross-functional groups including internal stakeholders (Product Managers, Team leads, IT, etc.), and external customers and vendors to plan, design and develop detailed roadmap Direct project activities, conduct reviews, manage risk mitigation, issues, change control processes, and communicate status to senior executives within the development and business partner organizations Manage and track project timelines, forecasts and schedule to achieve target scope, schedule and cost Lead discussions and communicating regularly with senior leadership on program status and escalations Develop delivery roadmaps that align strategic business objectives with ITSM delivery plans Oversight of program performance and ensure compliance with management and information security policies Work with virtual teams located in different time zones and with differing cultures
Skills: SKILLS:
Outstanding communication and presentation skills (written and verbal) to all levels of an organization Strong facilitation skills (requirements sessions, design meetings, progress and status meetings Organizational skills and time management skills to keep projects on track to the finish Proven ability and experience in executing strategic asset management processes successfully Strong vendor management and negotiation skills Analytical, computer, problem-solving skills
Thanks & Regards,
Satish Kesap

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