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Technical Support Analyst Jobs (NOW HIRING)

Doyon Limited

Technical Support Analyst

Plano, TX · On-site

The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified ...

WellSky

Technical Support Analyst

Overland Park, KS

$2.5K/yr

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

Terex

Technical Support Analyst

San Diego, CA · On-site

Technical Support Analyst Operating Company : Environmental Solutions Group - Soft-Pak Location : Remote Reports to : VP, Support Services Department: Support Services POSITION SUMMARY: The Technical ...

Terex Corporation

Technical Support Analyst

Terex Corporation is a global leader in specialized equipment solutions, and they are seeking a Technical Support Analyst to provide TIER I support to customers. This role involves troubleshooting ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

Info Origin Inc.

Technical Support Analyst

Richmond, VA · On-site

... analysts and development teams to resolve recurring issues. * Ensure compliance with agency policies and security standards. Required Qualifications: * 8+ years of experience in technical support ...

Humata Health

Technical Support Analyst

Humata Health Inc. is seeking a Technical Support Analyst to lead and scale our support team. This role will oversee ticketing systems, escalation pathways, and SLAs, while driving an AI-driven ...

Relatient

Technical Support Analyst

Atlanta, GA · On-site +1

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

Robert Half

Technical Support Analyst

Richmond, VA · On-site

$35 - $38/hr

Collaborate with business analysts, developers, and stakeholders to communicate recurring issues ... Experience in Application Support, Technical Support, Help Desk, Customer Support, or a related ...

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Technical Support Analyst information

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How much do technical support analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer assistance. However, the role of a Technical Support Analyst remains essential for handling complex problems, offering personalized service, and managing escalations that require human judgment and expertise.

What are the key skills and qualifications needed to thrive as a Technical Support Analyst, and why are they important?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges Technical Support Analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

What tech jobs pay $400,000 a year?

In the field of technical support analysis, earning $400,000 annually is uncommon; such high salaries are typically associated with executive roles, specialized cybersecurity positions, or senior management in tech companies. Most support analyst roles have lower compensation, but advanced certifications and experience in high-demand areas can lead to higher-paying opportunities in related tech fields.

What is the highest salary for tech support?

The highest salaries for Technical Support Analysts can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in high-demand industries. Senior or specialized roles in large companies or tech hubs may offer even higher compensation, often supplemented with bonuses and benefits.

What does a technical support analyst do?

A technical support analyst provides assistance to users by diagnosing and resolving hardware, software, and network issues. They often use troubleshooting tools, document problems, and communicate solutions effectively, typically working in help desk or IT support environments. Strong technical knowledge and communication skills are essential for this role.

What Is a Technical Support Analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

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Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.
Technical Support Analyst

Technical Support Analyst

Doyon Limited

Plano, TX • On-site

Full-time

Re-posted yesterday

Job description

Overview
JOB SUMMARY: Provide initial technical support to Clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified service levels. Typically, the Technical Support Analyst will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus.
Responsibilities
ESSENTIAL FUNCTIONS:
  • Firstline responder to incoming issues through chat, email-generated tickets, or phone
  • Direct unresolved issues to the next level of support personnel
  • Troubleshoot straightforward workstation-based software and hardware issues with:
  • Microsoft supported Windows Operating systems
  • Microsoft supported Office/O365
  • Adobe
  • Apple Mac supported Operating systems (workstations)
  • Sophos and other major AV brands
  • Component failure and pending failure behavior
  • Failed startup beep codes
  • Computer event logs and 3rd party alerting tools
  • Local and network printers, as well as other peripherals such as keyboards and monitors
  • Assist users with basic "How do I?", "Where do I?", etc. type of technical questions
  • Understands and troubleshoots basic user permissions and workstation interaction in domain and workgroup environments
  • Understands and administers user level tasks in the Microsoft Office 365 environment
  • Learn the difference between sync'd and cloud environments
  • Learn licensing levels to include subscription offerings
  • Learn and perform various user account actions such as password resets, applying appropriate licensing, litigation hold, and disabling
  • Assist in system monitoring to identify and react to alerts, backups events, connectivity, and security events
  • Learn and understand basic functions of 3rd party applications
  • Understands and uses documentation including Client technical documentation, "how to" documentation, knowledge base articles, internal procedures/processes, etc. Suggest updates to existing documents to keep current.
  • Accurately enter and maintain issue information including notes and resolution
  • Performs more complex tasks (directly supervised or manager approved) to gain experience or to assist with real-time support needs
  • Contribute to team goals such as: SLA requirements, resolution, and Client satisfaction
  • Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation
  • Other duties as assigned

Qualifications
QUALIFICATIONS:
  • Possess High school diploma or GED required, some college preferred
  • 2+ years of relevant experience in a technical help desk environment preferred
  • Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697: Configuring Windows devices)
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
  • Pass background checks as needed
  • Valid driver's license, personal auto insurance and reliable personal vehicle
  • Ability to travel to Client sites as needed, leveraging personal vehicle for local dispatch

WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Job may require some travel
REASONABLE ACCOMMODATION: It is Arctic Information Technology, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
PAY TRANSPARENCY STATEMENT: Arctic Information Technology will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.
Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).
Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf. For questions on the job posting contact (253) 344-5300.

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