76 Apex Systems Technical Support Analyst Jobs Hiring Near You

Job#: 3043246
Job Description:
Role: Digital Business Analyst
Location: Hybrid in New Albany, OH (43054)
Contract Duration: 6+ Months
Senior Business Analyst Details
We are seeking a highly collaborative, self-motivated Senior BA who thrives in ambiguity and is comfortable balancing priorities across multiple product teams.
Responsibilities
Partner with Product Managers, UX Designers, Design System contributors, and engineering teams to define, document, and refine business and technical requirements.
Support the evolution and adoption of the Design System by translating business needs into scalable, reusable component requirements and experience standards.
Collaborate to define customer-facing capabilities and platform enhancements across the mobile application ecosystem.
Facilitate requirements gathering workshops, refinement sessions, dependency discussions, and cross-functional alignment meetings.
Create and maintain Features, User Stories, Acceptance Criteria, process flows, and supporting documentation.
Identify and manage dependencies across squads, ensuring alignment between Design System initiatives and Native App delivery plans.
Support Agile ceremonies and contribute to release planning, testing readiness, and go-live activities.
Desired Qualifications
Senior-level Business Analyst with a proven track record of driving complex initiatives in Agile environments.
Experience working with mobile application teams (iOS) and a strong understanding of customer-facing digital experiences.
Familiarity with Design Systems, UX principles, accessibility considerations, and the role of reusable components in product development.
Exceptional facilitation, communication, stakeholder management, and organizational skills.
Comfortable navigating ambiguity and balancing competing priorities across multiple squads.
Experience documenting requirements through Features, User Stories, Acceptance Criteria, and Given/When/Then methodologies.
Ability to translate business objectives into actionable requirements and partner effectively with both technical and non-technical stakeholders.
Experience in retail, eCommerce, omnichannel, or other fast-paced customer-centric environments is preferred.
Tools
Jira
Confluence/Wiki
Microsoft Teams
SharePoint
Figma (preferred)
Mural or similar collaboration tools (preferred)
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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