Apex Systems

Job#: 3048955
Job Description:
Systems Engineer (MDM/POS Systems)
Location: New Albany, Ohio (Hybrid, 3 days/wk)
Role Overview
The Stores Platform Engineering team is responsible for administering store hardware and software to support efficient operations. As a member of the Engineering team, you will have a role in the design, administration, and deployment of store technology solutions. This position requires technical aptitude, practical experience, and familiarity with mobile device management, particularly for Android devices.
Key Responsibilities

• Assist with implementing and administering store hardware and software solutions, including POS systems, peripherals, and mobile devices.
• Provide support for issues encountered with store technology.
• Maintain customer satisfaction by addressing issues in a timely manner, often interfacing directly with store associates.
• Utilize reporting tools, scripting languages, and automation techniques to streamline workflows and enhance system performance.
• Communicate with internal and external business partners to understand and troubleshoot technology issues related to MDM migration and Android device configuration.
• Provide technical assistance for store technology projects and collaborate with project teams to define requirements and contribute to implementation.

Required Qualifications
Experience: 10+ years of experience in an IT-related field, preferably in a retail technology environment. Experience providing technical support to remote users is also required.
Technical Skills: Experience with mobile device management, specifically with Android devices.
Professional Skills: The ability to think critically in a fast-paced environment. Communication and interpersonal skills to collaborate with internal and external stakeholders. Personal time management skills to prioritize tasks and meet deadlines. Demonstrated technical proficiency, analytical skills, and a customer service orientation.
Compensation & Benefits
A comprehensive benefits package is available to eligible employees.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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