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Service Support Analyst Jobs (NOW HIRING)

Infojini Inc

Service Support Analyst

Raleigh, NC

Service Support Analyst Location: Raleigh, NC Duration: 4+ months contract Client: Direct Client Description: Experience with problem/resolution help desk ticketing systems. Knowledge of operating ...

RIT Solutions, Inc.

service support analyst

RIT Solutions, Inc. is seeking a Service Support Analyst to serve as the primary point of contact between IT operations, technology teams, and external vendors. This role involves monitoring alerts ...

STI

Junior Service Support Analyst

Charlotte, NC · On-site

$32.50/hr

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software(O365 & Windows Operating systems) and hardware issues(tablets, desktop, and ...

Corps Solutions

Policy Support Analyst

Quantico, VA · On-site

This position will provide RTAM with administrative assistance services, to include supporting ... Analyze RTAM Range Support operations for the efficiencies in the administrative functions of USMC ...

Corps Solutions

Policy Support Analyst

Quantico, VA · On-site

This position will provide RTAM with administrative assistance services, to include supporting ... Analyze RTAM Range Support operations for the efficiencies in the administrative functions of USMC ...

US Tech Solutions

Support Analyst

Raleigh, NC

Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is ... Receiving, logging and fully documenting requests for support from help desk, other service ...

Acumen Solutions

Support Analyst

Cleveland, OH

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ... communication skills - Customer service skills - Work well in teams - Ability to learn new ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ... Customer service skills * Work well in teams * Ability to learn new information quickly * Technical ...

VIVA USA INC

Technical Support Analyst

Lisle, IL · On-site +1

Position Overview Sr. Technical Support Analyst This consultant is a technical expert that assists ... Responsibilities include but are not limited to; Tech Services support members support client ...

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How much do service support analyst jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for service support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does a Service Support Analyst do?

A Service Support Analyst is responsible for providing technical assistance and support to users experiencing IT-related issues. They typically respond to service requests, troubleshoot problems, and ensure that issues are resolved efficiently. Service Support Analysts may also document solutions, escalate complex problems to higher-level support, and help maintain system performance. Their goal is to ensure smooth daily operations and minimize downtime for users.

How much does a support analyst make in the US?

Support analysts in the US typically earn an average salary of around $55,000 to $75,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity monitoring and incident response.

What jobs in the US pay 300,000 a year?

Service Support Analysts typically do not earn $300,000 annually; such high salaries are more common in executive, specialized medical, or senior technology roles. High-paying jobs in the US often require advanced degrees, extensive experience, or leadership positions in fields like finance, law, or executive management.

What are some common challenges faced by Service Support Analysts, and how can they effectively manage them?

Service Support Analysts often encounter challenges such as handling multiple high-priority incidents simultaneously, maintaining clear communication with both technical teams and non-technical users, and adapting to rapidly changing IT environments. To manage these effectively, analysts can prioritize tasks using standard ITIL frameworks, document processes for consistency, and leverage collaboration tools to ensure seamless information flow. Building strong relationships within the support and technical teams also helps in resolving issues more efficiently and improving overall service quality.

What are the key skills and qualifications needed to thrive as a Service Support Analyst, and why are they important?

To thrive as a Service Support Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and often ITIL certification are highly valued. Excellent communication, customer service orientation, and the ability to remain calm under pressure are crucial soft skills. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What jobs pay 10,000 a month without a degree?

A Service Support Analyst typically earns less than $10,000 a month without a degree, as this level of income usually requires advanced skills, certifications, or experience. High-paying roles that can reach this level without a degree often include sales, real estate, or specialized trades, but they generally depend on performance and market demand. Most jobs paying $10,000 monthly without a degree involve commission, entrepreneurship, or technical skills that can be self-taught or gained through certifications.
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Service Support Analyst jobs near you
Service Support Analyst

Service Support Analyst

Infojini Inc

Raleigh, NC

Contractor

Posted 11 days ago

Job description

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Job details mentioned below
Title: Service Support Analyst
Location: Raleigh, NC
Duration: 4+ months contract
Client: Direct Client


Description:
Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems (windows 7 and higher) and the capabilities and limitations of computer and peripheral equipment; ability to communicate technical issues with both technical and non-technical clients, the ability to develop and maintain relationships with clients, stakeholds and diverse/varied function users, the ability to facilitate "teamwork" among team members, clients and peers. Ability to establish and maintain effective working relationships; ability to comprehend, analyze and interpret problems to determine possible solutions; considerable knowledge of ms office 2013/2016 and be able to train users; knowledge of user account security; should understand active directory, and network communication protocols. Management prefers a self-starter with the ability to accomplish tasks with minimal supervision. Some overnight travel is required. Candidate will need to be able to lift 50 pounds.
Skills:
Experience with problem/resolution help desk ticketing systems.
Knowledge of operating systems (windows 7 and higher).
Understand capabilities and limitations of computer and peripheral equipment.
Ability to communicate technical issues with both technical and non-technical clients.
The ability to develop and maintain relationships with clients, stakeholds and diverse/varied function users.
The ability to facilitate "teamwork" among team members, clients and peers.
Ability to establish and maintain effective working relationships.
Ability to comprehend, analyze and interpret problems to determine possible solutions.
Considerable knowledge of ms office 2013/2016 and be able to train users.
Knowledge of user account security.
Understand active directory, and network communication protocols.
Desktops/laptops imaging and pc setup from start to finish.
Network Design/Layout

Additional Information

All your information will be kept confidential according to EEO guidelines.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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