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Service Support Analyst Jobs (NOW HIRING)

Infojini Inc

Jr. Service Support Analyst

Jamestown, NC · On-site

We offer an excellent compensation package We are looking for Jr. Service Support Analyst in Jamestown, NC for 3+ months contract position. Please refer someone else if you are not available at this ...

STI

Junior Service Support Analyst

Charlotte, NC · On-site

$32.50/hr

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software(O365 & Windows Operating systems) and hardware issues(tablets, desktop, and ...

Michigan Farm Bureau

Agency Support Analyst

Lansing, MI · On-site

Customer Service/Support Farm Bureau Center Overview Agency Support Analyst Objective To provide Level I technical support in a call center environment for up to 2,400 end-users. To provide proactive ...

Wellspring

Support Analyst

Position Summary The Support Analyst is responsible for delivering responsive, high-quality ... Serve as the first point of contact for inbound customer support requests via Salesforce Service ...

Corps Solutions

Policy Support Analyst

Quantico, VA · On-site

$70K - $170K/yr

This position will provide RTAM with administrative assistance services, to include supporting ... Analyze RTAM Range Support operations for the efficiencies in the administrative functions of USMC ...

US Tech Solutions

Support Analyst

Raleigh, NC

Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is ... Receiving, logging and fully documenting requests for support from help desk, other service ...

Acumen Solutions

Support Analyst

Cleveland, OH

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ... communication skills - Customer service skills - Work well in teams - Ability to learn new ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ... communication skills - Customer service skills - Work well in teams - Ability to learn new ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

The Analyst will manage requests assigned to the team/personal queue within the established Service ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...

Harris

Support Analyst

Ohio, IL

$60K - $70K/yr

In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing exceptional customer service and development support. As a Support Analyst, you ...

Procom Services

Technical Support Analyst

Plano, TX · On-site

Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ...

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Service Support Analyst information

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How much do service support analyst jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for service support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does a Service Support Analyst do?

A Service Support Analyst is responsible for providing technical assistance and support to users experiencing IT-related issues. They typically respond to service requests, troubleshoot problems, and ensure that issues are resolved efficiently. Service Support Analysts may also document solutions, escalate complex problems to higher-level support, and help maintain system performance. Their goal is to ensure smooth daily operations and minimize downtime for users.

What are some common challenges faced by Service Support Analysts, and how can they effectively manage them?

Service Support Analysts often encounter challenges such as handling multiple high-priority incidents simultaneously, maintaining clear communication with both technical teams and non-technical users, and adapting to rapidly changing IT environments. To manage these effectively, analysts can prioritize tasks using standard ITIL frameworks, document processes for consistency, and leverage collaboration tools to ensure seamless information flow. Building strong relationships within the support and technical teams also helps in resolving issues more efficiently and improving overall service quality.

What are the key skills and qualifications needed to thrive as a Service Support Analyst, and why are they important?

To thrive as a Service Support Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and often ITIL certification are highly valued. Excellent communication, customer service orientation, and the ability to remain calm under pressure are crucial soft skills. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.
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What cities are hiring for Service Support Analyst jobs? Cities with the most Service Support Analyst job openings:
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Service Support Analyst jobs near you
Infographic showing various Service Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Service Support Analyst

Service Support Analyst

Ask IT consulting

Raleigh, NC

Contractor

Re-posted 14 days ago

Job description

Job Description


Position : Service Support Analyst

Location : Raleigh, NC (State of NC)

Duration 12 Months

Short Description:

The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system. May provide routine and non-routine support for a broad range of information related technologies, or may provide in-depth support for a narrowly defined area of technology.

Performs account administration (create/modify Active Directory accounts, Exchange accounts, NCID accounts and other user accounts).

Is able to use the information provided to assess data and application access.

Maintains mainframe printer node configurations

Work on special projects which require planning of how, when and who the task will be preformed

Provides basic support of hardware, software, applications, NCDOT internal and external users

Instructs users via phone and/or email on the basic functionality of desktop applications

Enters information into call tracking system and monitors to ensure customer service needs are met for all computer and network related issues

Promotes a positive customer relationship while working with other Helpdesk staff and high level Analyst and Specialists

Initiates Major Incident Process (MIP) communications and conference bridges

Maintains employee directory

Additional Information

All your information will be kept confidential according to EEO guidelines.

Ask IT Consulting logo

About Ask IT Consulting

Sourced by ZipRecruiter

Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Holtsville, NY, US

Year founded

2008

Social media

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