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Service Support Analyst Jobs (NOW HIRING)

Procom Services

Technical Support Analyst

Plano, TX · On-site

Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ...

Range

Support Analyst

Mclean, VA · On-site

They are seeking a skilled Support Analyst to provide exceptional support, troubleshoot technical ... Range is an AI wealthtech platform that provides wealth management and financial advisory services.

WellSky

Support Analyst

Overland Park, KS · On-site

$2.5K/yr

The Support Analyst is responsible for delivering procedural support to all clients through ... Provide superior client service and ensure outstanding quality resolutions. * Troubleshoot and ...

STAND 8

Lead Support Analyst

Manhattan, NY · On-site

$1 - $60/hr

The Lead Support Analyst plays a critical leadership role within the Scheduling Platforms group ... Identify and deliver process improvements, automation opportunities, and self-service reporting ...

STAND 8

Lead Support Analyst

Manhattan, NY · On-site

The Lead Support Analyst plays a critical leadership role within the Scheduling Platforms group ... Experience in Service Desk environments and IT ticket resolution workflows * Experience with ...

Harris

$22.83/hr

On Site - Mobile, AL Duration: Full-Time On call rotation Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL. Position: IT Associate Desktop support analyst The ...

Harriscomputer

$22.83/hr

On Site - Mobile, AL Duration: Full-Time On call rotation Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL. Position: IT Associate Desktop support analyst The ...

Fidelity Investments

Executive Support Analyst

Boston, MA · On-site

$80K - $153K/yr

The Role Executive Support Analyst, High Touch Services The Executive Support Analyst provides dedicated technology support and productivity services to Fidelity's Senior Leadership team and Board of ...

GFL Environmental

ITSS Field Support Analyst

Mokena, IL · On-site

Reporting to the IT Service Support Regional Manager, you will act as a critical liaison between ... Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal ...

Dfwairport

Under supervision of the Lead Service Technician, the IOC Support Analyst will primarily serve as technical support for the Integrated Operations Center (IOC) as well as monitor and troubleshoot ...

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Service Support Analyst information

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How much do service support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for service support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does a service support analyst do?

A Service Support Analyst is responsible for providing technical assistance and support to users experiencing IT-related issues. They typically respond to service requests, troubleshoot problems, and ensure that issues are resolved efficiently. Service Support Analysts may also document solutions, escalate complex problems to higher-level support, and help maintain system performance. Their goal is to ensure smooth daily operations and minimize downtime for users.

What are the key skills and qualifications needed to thrive as a service support analyst, and why are they important?

To thrive as a Service Support Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and often ITIL certification are highly valued. Excellent communication, customer service orientation, and the ability to remain calm under pressure are crucial soft skills. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What are some common challenges faced by service support analysts, and how can they effectively manage them?

Service Support Analysts often encounter challenges such as handling multiple high-priority incidents simultaneously, maintaining clear communication with both technical teams and non-technical users, and adapting to rapidly changing IT environments. To manage these effectively, analysts can prioritize tasks using standard ITIL frameworks, document processes for consistency, and leverage collaboration tools to ensure seamless information flow. Building strong relationships within the support and technical teams also helps in resolving issues more efficiently and improving overall service quality.

What is a service support analyst?

A service support analyst is a professional responsible for providing technical assistance and support to users of IT systems and services. They troubleshoot issues, manage service requests, and ensure the smooth operation of technology infrastructure, often using ticketing systems and following established procedures.

What cities are hiring for Service Support Analyst jobs?

Cities with the most Service Support Analyst job openings:

What states have the most Service Support Analyst jobs?

States with the most job openings for Service Support Analyst jobs include:

What are popular job titles related to Service Support Analyst jobs?

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Service Support Analyst jobs near you
Infographic showing various Service Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Technical Support Analyst

Plano, TX • On-site

Procom Services
Manufacturing • 1 - 10 employees
Learn more about Procom Servicesexternal

Contractor

Re-posted 18 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:

Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties:

Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Analyst

On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.


Technical Support Analyst Job Details

As a Tier-I Support Engineer, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.


Technical Support Analyst Assignment Length

6+ months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Qualifications

Technical Support Analyst Mandatory Skills

The candidate must have excellent knowledge and/or hands on experience on networking, as well as outstanding communication skills:

Communication Skills:

  • Understanding and applying Active Listening 
  • Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
  • Ability to teach complex topics

Networking / Troubleshooting Skills:

  • At Least 3 Years of experience
  • Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services. 
  • Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues
  • Expertise to troubleshoot or describe common networking and application protocols
  • Ability to dissect application issues at the application layer
  • Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality

Preferred Requirements: 

  • McAfee/Intel Security product knowledge is a plus
Additional Information

All your information will be kept confidential according to EEO guidelines.

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