Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ...
Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ...
Support Analyst
Raleigh, NC · On-site
Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ...
Support Analyst
Raleigh, NC · On-site
Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ...
SAP Support Analyst I
New Braunfels, TX · On-site
$58K/yr
Grow with us as we continue to expand our network of locations and services. Responsibilities ... support. * Work closely with the SAP Business Analyst to analyze all calls and/or emails relating ...
SAP Support Analyst I
New Braunfels, TX · On-site
$58K/yr
Grow with us as we continue to expand our network of locations and services. Responsibilities ... support. * Work closely with the SAP Business Analyst to analyze all calls and/or emails relating ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Lead Support Analyst
Manhattan, NY · On-site
Lead Support Analyst NYC, NY - Remote Contract Position Overview The Lead Support Analyst plays a ... Experience in Service Desk environments and IT ticket resolution workflows * Experience with ...
Lead Support Analyst
Manhattan, NY · On-site
Lead Support Analyst NYC, NY - Remote Contract Position Overview The Lead Support Analyst plays a ... Experience in Service Desk environments and IT ticket resolution workflows * Experience with ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Support Analyst
Atlanta, GA · On-site
... maintaining service quality. How: Triage and prioritize cases effectively, apply structured ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...
Support Analyst
Atlanta, GA · On-site
... maintaining service quality. How: Triage and prioritize cases effectively, apply structured ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...
SUPPORT ANALYST
Joliet, IL · On-site
$45K - $52K/yr
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
SUPPORT ANALYST
Joliet, IL · On-site
$45K - $52K/yr
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
SUPPORT ANALYST
Joliet, IL · On-site
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
SUPPORT ANALYST
Joliet, IL · On-site
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Mandatory Skills Communication Skills Understanding and applying Active ...
Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Mandatory Skills Communication Skills Understanding and applying Active ...
Support Analyst
Atlanta, GA · On-site
... maintaining service quality. How: Triage and prioritize cases effectively, apply structured ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...
Support Analyst
Atlanta, GA · On-site
... maintaining service quality. How: Triage and prioritize cases effectively, apply structured ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...
Support Analyst
Iowa City, IA · On-site
As Support Analyst you will play a critical role in our customer's success by developing processes ... Understanding of Software as a Service Ability to identify and submit product enhancement requests ...
Support Analyst
Iowa City, IA · On-site
As Support Analyst you will play a critical role in our customer's success by developing processes ... Understanding of Software as a Service Ability to identify and submit product enhancement requests ...
Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Job Details Provide both reactive and proactive assistance to all ...
Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Job Details Provide both reactive and proactive assistance to all ...
Support Analyst
Overland Park, KS · On-site
$2.5K/yr
The Support Analyst is responsible for delivering procedural support to all clients through ... Provide superior client service and ensure outstanding quality resolutions. * Troubleshoot and ...
Support Analyst
Overland Park, KS · On-site
$2.5K/yr
The Support Analyst is responsible for delivering procedural support to all clients through ... Provide superior client service and ensure outstanding quality resolutions. * Troubleshoot and ...
Its expertise and services support the development of knowledge, education and research in a ... Assisting with research, data collection, and analysis relevant to the intern's field of study.
Support Analyst
Jamestown, NC · On-site
Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... We are Looking for Support Analyst position based in Jamestown, NC for 12 months contract position.
Support Analyst
Jamestown, NC · On-site
Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... We are Looking for Support Analyst position based in Jamestown, NC for 12 months contract position.
The Lead Support Analyst plays a critical leadership role within the Scheduling Platforms group ... Experience in Service Desk environments and IT ticket resolution workflows * Experience with ...
New
The Lead Support Analyst plays a critical leadership role within the Scheduling Platforms group ... Experience in Service Desk environments and IT ticket resolution workflows * Experience with ...
New
Company Description Procom is a leading provider of professional IT services and staffing to ... PCI, SOX, HIPAA) Technical Support Analyst Mandatory Skills Familiarity with network ...
Company Description Procom is a leading provider of professional IT services and staffing to ... PCI, SOX, HIPAA) Technical Support Analyst Mandatory Skills Familiarity with network ...
Support Analyst
Mclean, VA · On-site
About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide ... Experience using financial services technology * An interest in the tech industry and/or consumer ...
Support Analyst
Mclean, VA · On-site
About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide ... Experience using financial services technology * An interest in the tech industry and/or consumer ...
Service Support Analyst information
See salary details
$14.90 - $18.66
9% of jobs
$22.19 is the 25th percentile. Wages below this are outliers.
$18.66 - $22.42
17% of jobs
$22.42 - $26.18
17% of jobs
The median wage is $27.64 / hr.
$26.18 - $29.94
19% of jobs
$29.94 - $33.70
11% of jobs
$34.95 is the 75th percentile. Wages above this are outliers.
$33.70 - $37.46
6% of jobs
$37.46 - $41.22
8% of jobs
$41.22 - $44.97
5% of jobs
$44.97 - $48.73
4% of jobs
$48.73 - $52.49
2% of jobs
$52.49 - $56.25
1% of jobs
$14
$31
$56
How much do service support analyst jobs pay per hour?
As of Jun 20, 2026, the average hourly pay for service support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.
What does a Service Support Analyst do?
A Service Support Analyst is responsible for providing technical assistance and support to users experiencing IT-related issues. They typically respond to service requests, troubleshoot problems, and ensure that issues are resolved efficiently. Service Support Analysts may also document solutions, escalate complex problems to higher-level support, and help maintain system performance. Their goal is to ensure smooth daily operations and minimize downtime for users.
How much does a support analyst make in the US?
Support analysts in the US typically earn an average salary of around $55,000 to $75,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.
Is SOC analyst a high paying job?
A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity monitoring and incident response.
What jobs in the US pay 300,000 a year?
Service Support Analysts typically do not earn $300,000 annually; such high salaries are more common in executive, specialized medical, or senior technology roles. High-paying jobs in the US often require advanced degrees, extensive experience, or leadership positions in fields like finance, law, or executive management.
What are some common challenges faced by Service Support Analysts, and how can they effectively manage them?
Service Support Analysts often encounter challenges such as handling multiple high-priority incidents simultaneously, maintaining clear communication with both technical teams and non-technical users, and adapting to rapidly changing IT environments. To manage these effectively, analysts can prioritize tasks using standard ITIL frameworks, document processes for consistency, and leverage collaboration tools to ensure seamless information flow. Building strong relationships within the support and technical teams also helps in resolving issues more efficiently and improving overall service quality.
What are the key skills and qualifications needed to thrive as a Service Support Analyst, and why are they important?
To thrive as a Service Support Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and often ITIL certification are highly valued. Excellent communication, customer service orientation, and the ability to remain calm under pressure are crucial soft skills. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.
What jobs pay 10,000 a month without a degree?
A Service Support Analyst typically earns less than $10,000 a month without a degree, as this level of income usually requires advanced skills, certifications, or experience. High-paying roles that can reach this level without a degree often include sales, real estate, or specialized trades, but they generally depend on performance and market demand. Most jobs paying $10,000 monthly without a degree involve commission, entrepreneurship, or technical skills that can be self-taught or gained through certifications.
More about Service Support Analyst jobs
What cities are hiring for Service Support Analyst jobs? Cities with the most Service Support Analyst job openings:
What states have the most Service Support Analyst jobs? States with the most job openings for Service Support Analyst jobs include:
What job categories do people searching Service Support Analyst jobs look for? The top searched job categories for Service Support Analyst jobs are:
Contractor
Posted 23 days ago
Job description
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties:
Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)
Job Description
Technical Support Analyst
On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.
Technical Support Analyst Job Details
As a Tier-I Support Engineer, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.
Technical Support Analyst Assignment Length
6+ months
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
Qualifications
Technical Support Analyst Mandatory Skills
The candidate must have excellent knowledge and/or hands on experience on networking, as well as outstanding communication skills:
Communication Skills:
- Understanding and applying Active ListeningÂ
- Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
- Ability to teach complex topics
Networking / Troubleshooting Skills:
- At Least 3 Years of experience
- Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.Â
- Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues
- Expertise to troubleshoot or describe common networking and application protocols
- Ability to dissect application issues at the application layer
- Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality
Preferred Requirements:Â
- McAfee/Intel Security product knowledge is a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Procom Services
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
1 - 10 Employees
Headquarters location
Lake Mary, FL, US