ZipRecruiter

Log In

1

Service Support Analyst Jobs (NOW HIRING)

Hollywood Casino Joliet

SUPPORT ANALYST

Joliet, IL · On-site

Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...

Hollywood Casino Joliet

SUPPORT ANALYST

Joliet, IL · On-site

Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...

PowerPlan, Inc

Support Analyst

Atlanta, GA

... maintaining service quality. How: Triage and prioritize cases effectively, apply structured ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...

PlayOn

Support Analyst

Chamblee, GA

Strong customer service skills with a passion for providing exceptional service. * Ability to work ... the Support Analyst position at PlayOn. As a member of our team, you will work alongside ...

New

PlayOn

Support Analyst

Chamblee, GA

Strong customer service skills with a passion for providing exceptional service. * Ability to work ... the Support Analyst position at PlayOn. As a member of our team, you will work alongside ...

PowerPlan, Inc

Support Analyst

Atlanta, GA · On-site

... maintaining service quality. How: Triage and prioritize cases effectively, apply structured ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...

PlayOn

Support Analyst

Chamblee, GA · On-site

Strong customer service skills with a passion for providing exceptional service. * Ability to work ... the Support Analyst position at PlayOn. As a member of our team, you will work alongside ...

Infojini Inc

Support Analyst

Jamestown, NC · On-site

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... We are Looking for Support Analyst position based in Jamestown, NC for 12 months contract position.

pathwayRP

Support Analyst

Chicago, IL · On-site

However, as a recruiting agency we service companies and candidates across the United States. We ... Middle-Office support for off shore clients - London Office. Responsible for small Java/Shell ...

WellSky

Support Analyst

Overland Park, KS · On-site

The Support Analyst is responsible for delivering procedural support to all clients through ... Provide superior client service and ensure outstanding quality resolutions. * Troubleshoot and ...

Range

Support Analyst

Mclean, VA · On-site

About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide ... Experience using financial services technology * An interest in the tech industry and/or consumer ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Job Summary : mthree is seeking a Production Support Analyst to join their Front Office facing ... Services experience desired but not essential Company : An emerging talent partner to global blue ...

Harriscomputer

$22.83/hr

On Site - Mobile, AL Duration: Full-Time On call rotation Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL. Position: IT Associate Desktop support analyst The ...

next page

Showing results 1-20

All JobsService Support Analyst Jobs

Service Support Analyst information

See salary details

$14

$31

$56

How much do service support analyst jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for service support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does a Service Support Analyst do?

A Service Support Analyst is responsible for providing technical assistance and support to users experiencing IT-related issues. They typically respond to service requests, troubleshoot problems, and ensure that issues are resolved efficiently. Service Support Analysts may also document solutions, escalate complex problems to higher-level support, and help maintain system performance. Their goal is to ensure smooth daily operations and minimize downtime for users.

What are some common challenges faced by Service Support Analysts, and how can they effectively manage them?

Service Support Analysts often encounter challenges such as handling multiple high-priority incidents simultaneously, maintaining clear communication with both technical teams and non-technical users, and adapting to rapidly changing IT environments. To manage these effectively, analysts can prioritize tasks using standard ITIL frameworks, document processes for consistency, and leverage collaboration tools to ensure seamless information flow. Building strong relationships within the support and technical teams also helps in resolving issues more efficiently and improving overall service quality.

What are the key skills and qualifications needed to thrive as a Service Support Analyst, and why are they important?

To thrive as a Service Support Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and often ITIL certification are highly valued. Excellent communication, customer service orientation, and the ability to remain calm under pressure are crucial soft skills. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.
More about Service Support Analyst jobs
What cities are hiring for Service Support Analyst jobs? Cities with the most Service Support Analyst job openings:
What states have the most Service Support Analyst jobs? States with the most job openings for Service Support Analyst jobs include:
What job categories do people searching Service Support Analyst jobs look for? The top searched job categories for Service Support Analyst jobs are:
Service Support Analyst jobs near you
Infographic showing various Service Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Technical Support Analyst

Technical Support Analyst

Procom Consultants Group

Dallas, TX • On-site

Contractor

Re-posted 17 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Analyst


On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Dallas, Texas. 


Technical Support Analyst Job Details


We are looking for a Technical Support Analyst to join our team. The right candidate MUST have excellent knowledge and/or hands on experience on networking -- as well as -- outstanding communication skills.


Technical Support Analyst Mandatory Skills


Networking / Troubleshooting Skills


a. Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.

b. Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues.

c. Expertise to troubleshoot or describe common networking and application protocols.

Example: Ability to describe several computer related issues where the candidate had to perform extensive troubleshooting - describing all steps taken from analysis to fault isolation to resolution.


d. Ability to dissect application issues at the application layer.

Example: Can the candidate diagnose a failing application by means of examining processes and services tied to said application.


e. Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality.


Preferred Requirements:


McAfee's product knowledge is a plus


Communication Skills


a. Understanding and applying Active Listening

b. Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions

c. Ability to teach complex topics


Technical Support Analyst Start Date


ASAP


Technical Support Analyst Assignment Length


6+ Months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply