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Service Support Analyst Jobs (NOW HIRING)

US Tech Solutions

Support Analyst

Raleigh, NC

Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is ... Receiving, logging and fully documenting requests for support from help desk, other service ...

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

Join Esker as a Support Analyst Esker is a global leader in AI-powered business solutions for the ... services * Provide technical details in a non-technical way with internal stakeholders and ...

New

Sageworks

Support Analyst

Austin, TX · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... High energy, can-do attitude, with commitment to excellent customer service * A team player ...

Abrigo

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... High energy, can-do attitude, with commitment to excellent customer service * A team player ...

Abrigo

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... High energy, can-do attitude, with commitment to excellent customer service * A team player ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

The Analyst will manage requests assigned to the team/personal queue within the established Service ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

The Analyst will manage requests assigned to the team/personal queue within the established Service ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...

Infojini Inc

Support Analyst

Raleigh, NC

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ...

Harris

Support Analyst

Ohio, IL · On-site

$60K - $70K/yr

In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing exceptional customer service and development support. As a Support Analyst, you ...

Procom Services

Technical Support Analyst

Plano, TX · On-site

Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ...

HCL Global Systems Inc

Support Analyst

Irving, TX · On-site

HCL Global Systems Inc is seeking a Support Analyst to assist with supporting legacy applications ... to service level agreements. Responsibilities : • Possess basic knowledge of Unix, Linux to ...

TEKsystems

Support Analyst

Pittsburgh, PA · Hybrid

$20 - $22/hr

Help Desk Support (Hybrid) We are seeking a Product Operations Analyst to provide advanced ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Range

Support Analyst

Mclean, VA · On-site

They are seeking a skilled Support Analyst to provide exceptional support, troubleshoot technical ... Range is an AI wealthtech platform that provides wealth management and financial advisory services.

Range

Support Analyst

Mclean, VA · On-site

They are seeking a skilled Support Analyst to provide exceptional support, troubleshoot technical ... Range is an AI wealthtech platform that provides wealth management and financial advisory services.

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Service Support Analyst information

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How much do service support analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for service support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does a service support analyst do?

A Service Support Analyst is responsible for providing technical assistance and support to users experiencing IT-related issues. They typically respond to service requests, troubleshoot problems, and ensure that issues are resolved efficiently. Service Support Analysts may also document solutions, escalate complex problems to higher-level support, and help maintain system performance. Their goal is to ensure smooth daily operations and minimize downtime for users.

What are some common challenges faced by service support analysts, and how can they effectively manage them?

Service Support Analysts often encounter challenges such as handling multiple high-priority incidents simultaneously, maintaining clear communication with both technical teams and non-technical users, and adapting to rapidly changing IT environments. To manage these effectively, analysts can prioritize tasks using standard ITIL frameworks, document processes for consistency, and leverage collaboration tools to ensure seamless information flow. Building strong relationships within the support and technical teams also helps in resolving issues more efficiently and improving overall service quality.

What are the key skills and qualifications needed to thrive as a service support analyst, and why are they important?

To thrive as a Service Support Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and often ITIL certification are highly valued. Excellent communication, customer service orientation, and the ability to remain calm under pressure are crucial soft skills. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.
What cities are hiring for Service Support Analyst jobs? Cities with the most Service Support Analyst job openings:
What states have the most Service Support Analyst jobs? States with the most job openings for Service Support Analyst jobs include:
Service Support Analyst jobs near you
Infographic showing various Service Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Support Analyst

US Tech Solutions

Raleigh, NC

Contractor

Re-posted 28 days ago

Job description

Job Description

Hi , 
My name is Raghava from Keshav Consulting Solutions. I have job opening with one of our direct clients.
Below is the job description for your reference.

Title: Support Analyst

Duration: 12 Months

Location:  4101 Capital Blvd. Raleigh NC 27604
Job Description:

Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team. 
Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team. The support consists of documenting and coordinating activities with respect to the installation and configuration of Genetec Security Center and IP cameras, SV32 devices, door aggregators and all system components deployed for FACS project.  
Support to the Enterprise Application team, in respect to the installation and configuration of Genetec Security Center and IP cameras SV32 devices, door aggregators and all system components deployed for FACS project.Assisting the deployment team with troubleshooting installation/configuration issues for the Genetec Security Center and Samsung IP cameras.Receiving, logging and fully documenting requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support from the deployment/project team and determine appropriate actions to be taken.Monitoring progress of requests for support through resolution and ensure users and other interested parties are kept informed.Escalate 3rd party software and hardware issues to Application Owner; insuring proper attention is given to the issue depending on severity and impact to project schedule. Communicating technical information to a variety of internal and external stakeholders both verbally and in writing. Technical writing services and support for the developing software documentation at the enterprise level. Provide services documenting technical configurations for a complex multi-site deployment of a Genetec System for Access Control and Video Management at NCDOT.Assist in the creation of document(s) which details the information architecture, the network ids, the building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team.Maintain and update as needed the document(s) which details the information architecture, the network ids, the building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team.Must have the ability to capture incidents and issues identified by the project with the ability to document resolution(s) for the team leader providing weekly status reports to Management.Proven experience with supporting a video surveillance system; experience with Genetec Security Center is preferred.

Qualifications

Required Skills:
BS/BA or equivalent work background plus IT Support experience and enterprise software environment or equivalent  7 years of experience in installation and service of video surveillance equipment and IP Cameras Required 7 years of experience with Genetec Security Center preferredRequired  7  years of experience providing production support or similar role  Strong working knowledge of office applications (i.e. MS Excel, MS Word, Visio, and PowerPoint)  Written and verbal communications are clear, concise and achieve intended objectives  Problem Diagnosis skills [i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation as required]  Demonstrated ability to multi-task and prioritize projects and tasks  Ability to learn complex business functions  Ability to organize/manage own work and meet a pre-determined schedule of deliverables  Computer Science Degree or related discipline; professional certification.

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About US Tech Solutions

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US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

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