The Support Analyst is responsible for collecting, analyzing, and interpreting data to support ... Provide excellent client service and maintain clear communication with all stakeholders. * Identify ...
The Support Analyst is responsible for collecting, analyzing, and interpreting data to support ... Provide excellent client service and maintain clear communication with all stakeholders. * Identify ...
Client Services Support Analyst
Indianapolis, IN · On-site
$50K - $56K/yr
Client Services Support Analyst ***Unfortunately, the Client Services Support Analyst is not able to provide sponsorship now or anytime in the future.*** ***This role requires you to be located in ...
Client Services Support Analyst
Indianapolis, IN · On-site
$50K - $56K/yr
Client Services Support Analyst ***Unfortunately, the Client Services Support Analyst is not able to provide sponsorship now or anytime in the future.*** ***This role requires you to be located in ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
... maintaining service quality. How: Triage and prioritize cases effectively, apply structured ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...
... maintaining service quality. How: Triage and prioritize cases effectively, apply structured ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...
Support Analyst
Jacksonville, FL · On-site
$75K - $95K/yr
Group Infrastructure Services (GIS) is responsible for the firm-wide IT Infrastructure covering Engineering, Administration & Support functions. GIS consists of multiple functional areas spanning ...
Support Analyst
Jacksonville, FL · On-site
$75K - $95K/yr
Group Infrastructure Services (GIS) is responsible for the firm-wide IT Infrastructure covering Engineering, Administration & Support functions. GIS consists of multiple functional areas spanning ...
SUPPORT ANALYST
Joliet, IL · On-site
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
SUPPORT ANALYST
Joliet, IL · On-site
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Client Services Support Analyst
$50K - $56K/yr
Client Services Support Analyst ***Unfortunately, the Client Services Support Analyst is not able to provide sponsorship now or anytime in the future.*** ***This role requires you to be located in ...
Client Services Support Analyst
$50K - $56K/yr
Client Services Support Analyst ***Unfortunately, the Client Services Support Analyst is not able to provide sponsorship now or anytime in the future.*** ***This role requires you to be located in ...
Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Mandatory Skills Communication Skills Understanding and applying Active ...
Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Mandatory Skills Communication Skills Understanding and applying Active ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Responsible for responding to, documenting, and resolving service tickets in a timely manner ... Supports, promotes, and demonstrates superior customer service in accordance with department and ...
Strong customer service skills with a passion for providing exceptional service. * Ability to work ... the Support Analyst position at PlayOn. As a member of our team, you will work alongside ...
Quick apply
Strong customer service skills with a passion for providing exceptional service. * Ability to work ... the Support Analyst position at PlayOn. As a member of our team, you will work alongside ...
Support Analyst
Atlanta, GA · On-site
... maintaining service quality. How: Triage and prioritize cases effectively, apply structured ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...
Support Analyst
Atlanta, GA · On-site
... maintaining service quality. How: Triage and prioritize cases effectively, apply structured ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...
Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Job Details Provide both reactive and proactive assistance to all ...
Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Job Details Provide both reactive and proactive assistance to all ...
The Columbia Group (TCG), is a technical services support company which has a successful 50+ year ... Provide daily analytical and program management support to senior level executives. Operations ...
The Columbia Group (TCG), is a technical services support company which has a successful 50+ year ... Provide daily analytical and program management support to senior level executives. Operations ...
As Support Analyst you will play a critical role in our customer's success by developing processes ... Understanding of Software as a Service Ability to identify and submit product enhancement requests ...
As Support Analyst you will play a critical role in our customer's success by developing processes ... Understanding of Software as a Service Ability to identify and submit product enhancement requests ...
Technical Support Analyst A full-time Technical Support Analyst to be a part of community health ... SUD and MAT services, * General Dentistry * School Based and Nursing Home Dental Care LOCATIONS
Technical Support Analyst A full-time Technical Support Analyst to be a part of community health ... SUD and MAT services, * General Dentistry * School Based and Nursing Home Dental Care LOCATIONS
Its expertise and services support the development of knowledge, education and research in a ... Assisting with research, data collection, and analysis relevant to the intern's field of study.
Support Analyst
Overland Park, KS · On-site
The Support Analyst is responsible for delivering procedural support to all clients through ... Provide superior client service and ensure outstanding quality resolutions. * Troubleshoot and ...
Support Analyst
Overland Park, KS · On-site
The Support Analyst is responsible for delivering procedural support to all clients through ... Provide superior client service and ensure outstanding quality resolutions. * Troubleshoot and ...
Service Support Analyst information
See salary details
$14.90 - $18.66
9% of jobs
$22.19 is the 25th percentile. Wages below this are outliers.
$18.66 - $22.42
17% of jobs
$22.42 - $26.18
17% of jobs
The median wage is $27.64 / hr.
$26.18 - $29.94
19% of jobs
$29.94 - $33.70
11% of jobs
$34.95 is the 75th percentile. Wages above this are outliers.
$33.70 - $37.46
6% of jobs
$37.46 - $41.22
8% of jobs
$41.22 - $44.97
5% of jobs
$44.97 - $48.73
4% of jobs
$48.73 - $52.49
2% of jobs
$52.49 - $56.25
1% of jobs
$14
$31
$56
How much do service support analyst jobs pay per hour?
As of May 31, 2026, the average hourly pay for service support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Service Support Analyst, and why are they important?
To thrive as a Service Support Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and often ITIL certification are highly valued. Excellent communication, customer service orientation, and the ability to remain calm under pressure are crucial soft skills. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.
What are some common challenges faced by Service Support Analysts, and how can they effectively manage them?
Service Support Analysts often encounter challenges such as handling multiple high-priority incidents simultaneously, maintaining clear communication with both technical teams and non-technical users, and adapting to rapidly changing IT environments. To manage these effectively, analysts can prioritize tasks using standard ITIL frameworks, document processes for consistency, and leverage collaboration tools to ensure seamless information flow. Building strong relationships within the support and technical teams also helps in resolving issues more efficiently and improving overall service quality.
What does a Service Support Analyst do?
A Service Support Analyst is responsible for providing technical assistance and support to users experiencing IT-related issues. They typically respond to service requests, troubleshoot problems, and ensure that issues are resolved efficiently. Service Support Analysts may also document solutions, escalate complex problems to higher-level support, and help maintain system performance. Their goal is to ensure smooth daily operations and minimize downtime for users.
More about Service Support Analyst jobs
What cities are hiring for Service Support Analyst jobs? Cities with the most Service Support Analyst job openings:
What states have the most Service Support Analyst jobs? States with the most job openings for Service Support Analyst jobs include:
What job categories do people searching Service Support Analyst jobs look for? The top searched job categories for Service Support Analyst jobs are:
Full-time
Posted 28 days ago
Job description
Summary:
The Support Analyst is responsible for collecting, analyzing, and interpreting data to support informed business decisions and ensure compliance with regulatory requirements. This role focuses on validating auction data for onboarded properties through detailed comparison analysis, with an emphasis on accuracy across closing, title, and contractual documentation.
This position requires a high level of attention to detail, strong analytical capability, and the ability to manage multiple priorities in a fast-paced environment. The Senior Support Analyst serves as a key point of coordination among internal teams and external stakeholders, requiring effective communication and client service skills to ensure alignment and timely resolution of issues.
Essential Job Functions:
Other Related Duties:
Performs other related duties as assigned.
Supervisory Responsibilities:
This position is an individual contributor.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Education and/or Experience:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.
Equal Employment Opportunity:
Archwell is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Archwell may change the specific job duties with or without prior notice based on the needs of the organization
The Support Analyst is responsible for collecting, analyzing, and interpreting data to support informed business decisions and ensure compliance with regulatory requirements. This role focuses on validating auction data for onboarded properties through detailed comparison analysis, with an emphasis on accuracy across closing, title, and contractual documentation.
This position requires a high level of attention to detail, strong analytical capability, and the ability to manage multiple priorities in a fast-paced environment. The Senior Support Analyst serves as a key point of coordination among internal teams and external stakeholders, requiring effective communication and client service skills to ensure alignment and timely resolution of issues.
Essential Job Functions:
- Perform detailed comparison analysis to validate auction data for onboarded properties in compliance with regulatory standards.
- Review and analyze closing documents, title documents, deeds, legal descriptions, purchase agreements, and HUD statements to extract and verify required data.
- Identify missing or inaccurate documentation and take appropriate action to obtain or correct information.
- Validate contractual documents and coordinate submission for signatures to appropriate parties.
- Prioritize competing tasks effectively while maintaining high accuracy and quality standards.
- Collaborate with team leaders to clear priority queues and meet client KPIs.
- Provide excellent client service and maintain clear communication with all stakeholders.
- Identify process improvement opportunities and contribute to initiatives that enhance team efficiency and analytical capabilities.
- Support business needs through flexibility in work hours and occasional overtime.
- Maintain regular and punctual attendance.
Other Related Duties:
Performs other related duties as assigned.
Supervisory Responsibilities:
This position is an individual contributor.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Strong analytical and problem-solving skills.
- Exceptional attention to detail and accuracy.
- Effective time management and organizational skills.
- Ability to manage multiple priorities under tight deadlines.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively in a team environment.
- High level of accountability and follow-through.
Education and/or Experience:
- High school diploma required; college degree preferred.
- Minimum 2 years of experience in US Mortgage or related industry.
- Proven experience in an analyst or similar role.
- Experience working with REO brokers, real estate agents, and asset managers preferred.
- Strong understanding of title review, buyer contracts, and closing documents (HUD).
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.
Equal Employment Opportunity:
Archwell is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Archwell may change the specific job duties with or without prior notice based on the needs of the organization