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GeoShack

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Service & Support Administrator

Dallas, TX · On-site

$24 - $28/hr

As we continue to grow in the marketplace, we need to hire a full-time Service & Support Administrator to join our office in Dallas, TX. The Service & Support Administrator will be responsible for ...

TFGROUP LLC

Service Support Administrator

Memphis, TN · On-site

$18 - $20/hr

We are seeking a dependable, organized, and operations-focused Service Support Administrator to support our service leadership team. In this role, you will coordinate travel arrangements, assist with ...

TFGROUP LLC

Service Support Administrator

Metairie, LA · On-site

$18 - $20/hr

We are seeking a dependable, organized, and operations-focused Service Support Administrator to support our service leadership team. In this role, you will coordinate travel arrangements, assist with ...

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How much do service support administrator jobs pay per hour?

As of May 28, 2026, the average hourly pay for service support administrator in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Support Administrator, and why are they important?

To thrive as a Service Support Administrator, you need strong organizational abilities, attention to detail, and a background in customer service or administrative support, often supported by a relevant associate’s or bachelor’s degree. Familiarity with service management platforms, CRM software, and office productivity tools is typically required. Excellent communication, problem-solving, and multitasking skills help you efficiently resolve client issues and coordinate between departments. These skills are crucial for ensuring prompt and effective support delivery, enhancing client satisfaction, and maintaining smooth operational workflows.

How does a Service Support Administrator typically interact with other departments, and what collaboration skills are important for success?

Service Support Administrators regularly collaborate with departments like IT, HR, and operations to resolve service requests and support internal processes. Effective communication, active listening, and the ability to coordinate between teams are essential skills, as the role often involves relaying information, troubleshooting issues, and ensuring timely follow-up. Working closely with colleagues from various functions helps streamline workflows and maintain a positive service experience for both staff and clients.

What are Service Support Administrators?

Service Support Administrators are professionals responsible for providing administrative and operational support within an organization, typically in customer service or IT environments. Their duties often include managing service requests, coordinating between departments, maintaining records, and ensuring that clients or users receive timely assistance. They play a key role in streamlining processes, resolving issues, and supporting service teams to maintain high levels of customer satisfaction. These administrators may also assist with reporting, scheduling, and communication to ensure smooth service delivery.
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Infographic showing various Service Support Administrator job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 7% Full Time, 77% Part Time, 2% Temporary, 10% Contract, and 1% Nights. Highlights an 18% Physical, 8% Hybrid, and 74% Remote job distribution, with an average salary of $47,756 per year, or $23 per hour.
Service & Support Administrator

Service & Support Administrator

GeoShack

Dallas, TX • On-site

$24 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 hours ago

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Job description

As we continue to grow in the marketplace, we need to hire a full-time Service & Support Administrator to join our office in Dallas, TX. The Service & Support Administrator will be responsible for assisting with the operations of our North American Field Service and Technical Support teams. This highly detailed position requires an assertive personality as you will be actively communicating with and reporting on the daily activities of the field service and technical support personnel.


GeoShack, Inc., a 100% Employee Owned Company, is a leading distributor of GPS based grade control solutions to the Construction, Survey, Landfill, Mining and Agricultural markets in North America. Our job as the Technology Leader is to stay at the forefront of emerging technologies and we focus on providing our customers with a “total solution” of quality products and services to meet their needs.


Join Us and Become an Employee Owner!


Being an Employee Ownership Stock Plan, or ESOP, each eligible participant shares in the ownership of the company through annual allocations of company stock. Not only do eligible employees benefit from the annual allocation of shares, but they also get the satisfaction of sharing in the potential success of their company while working alongside other employee-owners whose common goal is to make the company successful.


The Service & Support Administrator will:

  • Schedule and Dispatch Field Service Technicians Daily – Initiate All Work Orders
  • Timekeeping – Review & Correct Time Sheets Daily
  • Track Documentation for Both Teams – Insure Daily Input into NetSuite
  • Reconcile Daily – Timekeeping & Activity Documentation vs Planned Schedules
  • Review & Approve All Estimates Daily
  • Invoice Completed Work Orders from Final Estimates
  • Handle warranty administration, including input, organization, and tracking of claims
  • Training service and support staff on company software & procedures
  • Support service technical support staff
  • Coordinate travel arrangements including flight schedules, hotel accommodations, and rental car reservations
  • Calculate field service and technical support commissions monthly
  • Track Inventory utilized by all reps for both teams
  • Prepare weekly/monthly management reports as needed
  • Ordering of service parts for the field service team


Qualifications/Skill Set

  • 5+ years of prior administrative experience
  • Strong in Microsoft Office programs, with an emphasis on Excel
  • Exceptional organizational skills
  • Very Good at multitasking
  • Highly Detail Oriented
  • Assertive Personality with exceptional communication skills
  • Familiarity with scheduling and dispatching of field technicians
  • Proficient in Accounts Receivable best practices.
  • Prefer knowledge of NetSuite or other CRM systems
  • Prefer experience administering field service teams


Benefits

  • Competitive Hourly Rate
  • Group Medical, Dental and Vision Insurance
  • 401(k) Retirement with Company Match
  • Employee Stock Ownership Plan (ESOP)
  • Employer Paid Life Insurance
  • Employer Paid Short-term and Long-term Disability
  • Paid Time-off and Holiday Pay

For a complete list of job openings, go to www.geoshack.com.


GeoShack, Inc. is an Equal Opportunity Employer.

Company Description

GeoShack, Inc., a 100% Employee Owned Company, is a leading distributor of GPS based grade control solutions to the Construction, Survey, Landfill, Mining and Agricultural markets in North America. Our job as the Technology Leader is to stay at the forefront of emerging technologies and we focus on providing our customers with a “total solution” of quality products and services to meet their needs.