ZipRecruiter

Log In

1

Service Support Administrator Jobs (NOW HIRING)

Framestore

Systems Support Administrator

Manhattan, NY · On-site

$60K - $75K/yr

The Systems Support Administrator operates within the Systems Support team, acting as an escalation ... Manage license servers and services * Support of the Render farm (software) * Support and ...

Addison Group

Sales Support Administrator

Plymouth, MA · Remote

$20 - $26/hr

Sales Support Administrator Industry: Consumer Products / Retail Location (City, State): Plymouth ... This individual will serve as a key liaison between sales, customer service, logistics, and retail ...

previous page

Showing results 41-60

All JobsTechnology JobsSoftware JobsSoftware Developer JobsService Support Administrator Jobs

Service Support Administrator information

See salary details

$12

$22

$31

How much do service support administrator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for service support administrator in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.28 per hour, depending on experience, location, and employer.

What is a service support administrator?

Service Support Administrators are professionals responsible for providing administrative and operational support within an organization, typically in customer service or IT environments. Their duties often include managing service requests, coordinating between departments, maintaining records, and ensuring that clients or users receive timely assistance. They play a key role in streamlining processes, resolving issues, and supporting service teams to maintain high levels of customer satisfaction. These administrators may also assist with reporting, scheduling, and communication to ensure smooth service delivery.

What are the key skills and qualifications needed to thrive as a service support administrator?

To thrive as a Service Support Administrator, you need strong organizational abilities, attention to detail, and a background in customer service or administrative support, often supported by a relevant associate’s or bachelor’s degree. Familiarity with service management platforms, CRM software, and office productivity tools is typically required. Excellent communication, problem-solving, and multitasking skills help you efficiently resolve client issues and coordinate between departments. These skills are crucial for ensuring prompt and effective support delivery, enhancing client satisfaction, and maintaining smooth operational workflows.

How does a service support administrator typically interact with other departments, and what collaboration skills are important for success?

Service Support Administrators regularly collaborate with departments like IT, HR, and operations to resolve service requests and support internal processes. Effective communication, active listening, and the ability to coordinate between teams are essential skills, as the role often involves relaying information, troubleshooting issues, and ensuring timely follow-up. Working closely with colleagues from various functions helps streamline workflows and maintain a positive service experience for both staff and clients.

What cities are hiring for Service Support Administrator jobs?

Cities with the most Service Support Administrator job openings:

What states have the most Service Support Administrator jobs?

States with the most job openings for Service Support Administrator jobs include:

What are popular job titles related to Service Support Administrator jobs?

For Service Support Administrator jobs, the most frequently searched job titles are:

Service Support Administrator jobs near you
Infographic showing various Service Support Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,756 per year, or $23 per hour.

Plan Support Administrator

Newport Beach, CA • On-site

Public Agency Retirement Services
1 - 10 employees
Learn more about Public Agency Retirement Servicesexternal

$35/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 23 days ago

Key responsibilities

  • Assist clients and plan participants with plan support needs, including answering inquiries and providing information.

  • Process enrollment and distribution requests, verify documentation, and maintain database records.

  • Travel to client sites to present plan information, conduct orientations, and attend enrollment workshops.

Job description

Job Ad - Plan Support Administrator
About Public Agency Retirement Services
Rooted by our mission and driven by our company values, PARS continues to achieve key milestones and establish industry standards as a market leader. Since inception, we have consulted with over a thousand public agencies and administer programs that have cumulatively saved hundreds of millions of dollars in public resources. Our team of highly responsive experts work each day to thoughtfully guide our clients and provide solutions to achieve their goals.
Job Summary
The Plan Support Administrator is instrumental in carrying out the core responsibilities of the Plan Support Department. This individual will be responsible for providing outstanding customer service to plan participants, conducting orientations, facilitating workshops, processing participant separations and withdrawals, managing early retirement incentive plan enrollments, and collaborating with plan trustees and annuity providers to ensure seamless distribution processes. This individual will travel to client sites and present plan information to potential participants, address questions that arise, and assist with enrollment as needed.
Duties and Responsibilities
Client Support (80%)
  • Assist clients and plan participants with plan support needs;
  • Monitor the support contact line, answering an average of 30-40 calls per day, and provide exceptional service to clients and plan participants;
  • Manage multiple inquiries simultaneously and craft communications to clients and plan participants across various channels (telephone, email, fax, mail, etc.);
  • Develop and maintain relationships with clients, trustees, annuity representatives, and plan participants and act as their primary resource for items related to their retirement plans; and
  • Effectively coordinate with clients, partners and internal departments via phone and email to address all product issues and provide necessary research, problem solving, and support, seeing complex problems through to resolution.

Plan Administration and Enrollment (20%)
  • Proactively process enrollment and distribution requests for all plans administered under the Department upon receipt while meticulously maintaining and updating database records;
  • Verify client and participant documentation for accuracy and completeness, resolving discrepancies as needed to ensure compliance;
  • Travel to agency sites to present informational orientations for potential plan participants and attend enrollment workshops, as needed based on the volume of new business;
  • Represent the company to diverse audiences and effectively address questions and provide support to potential plan participants; and
  • Perform other duties and special projects as assigned.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.
Qualifications/Requirements
Required
  • One (1) to three (3) years of experience in customer service required, preferably supporting a high-volume call center.

Preferred
  • Bachelor's degree or an equivalent combination of education and/or work experience;
  • Experience in a financial setting; and
  • CA Life Insurance License, CA Annuity Training, CEBS.

Skills
  • Proficient with MS Office, including Word, Excel, Outlook, PowerPoint, and SharePoint;
  • Working knowledge of all standard office equipment;
  • Confident speaking in front of and presenting to large groups of people;
  • Ability to effectively deliver presentations and engage with diverse audiences;
  • Ability to compose/proof original correspondence including letters, email, etc.;
  • Ability to work independently and efficiently manage tasks and time;
  • Maintain a professional demeanor;
  • Excellent time management, prioritization, multitasking, and problem-solving skills;
  • Superior interpersonal and analytical skills;
  • Exhibit a high level of confidentiality;
  • Demonstrate excellent written and oral communication skills;
  • Strong organizational skills and the ability to meet tight deadlines; and
  • Be a team player.

Work Environment and Physical Demands
  • Ability to travel to various locations;
  • Ability to travel via car or plane for sometimes long and continuous periods of time;
  • Ability to travel to client sites to represent the company in orientations and workshops;
  • Sitting at a desk for sometimes long and continuous periods of time;
  • Answering or making calls on the telephone for sometimes long and continuous periods of time;
  • Using a keyboard to perform research, and to communicate through written means for sometimes long and continuous periods of time;
  • Looking at a computer monitor for sometimes long and continuous periods of time;
  • Occasionally standing, walking, reaching, and stooping;
  • Lifting up to 40 lbs.; and
  • Exposure to moderate noise level.

Benefits: Vacation, Health Insurance (Employee Assistance Program included), Dental Insurance, Vision Insurance, Disability Insurance, Profit-Sharing Plan, FSA, HSA, Dependent FSA, Supplemental Insurance plans, Group term life insurance, Cellular Telephone Stipend, and Paid Sick Leave.
Job Type: Full-time
Hourly Rate: $35
Public Agency Retirement Services (PARS) provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
This position will require a background check, including Social Security, address, nationwide criminal database, county criminal, and nationwide sex offender records, as well as employment, education, and professional reference verification. PARS participates in E-Verify. Employment eligibility will be confirmed through E-Verify only after a formal job offer is accepted and Form I-9 is completed. We do not use E-Verify to pre-screen applicants.

Apply