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Service Support Specialist Jobs (NOW HIRING)

LIVunLtd

Service Support Specialist

Frederick, MD · On-site

$18 - $21/hr

As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations ...

LIVunLtd

Service Support Specialist

Frederick, MD · Hybrid

$18 - $21/hr

As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations ...

Kelly Services

Service Support Specialist

Bohemia, NY · Hybrid

$27/hr

Customer Support Representative II (Service Support Specialist) Location: Bohemia, NY (Hybrid option available) Payrate: $27/hour Assignment length: 6 months About the Role We are seeking a proactive ...

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Service Support Specialist information

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$33K

$58.7K

$97K

How much do service support specialist jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service support specialist in the United States is $58,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a service support specialist?

Service Support Specialists are professionals who assist customers or internal teams by providing technical support, troubleshooting issues, and ensuring smooth operation of services or products. They often act as a bridge between customers and technical teams, resolving problems, answering inquiries, and maintaining service records. Their goal is to enhance customer satisfaction by addressing concerns promptly and efficiently. Service Support Specialists typically work in IT, telecommunications, or customer service environments, and may handle support requests via phone, email, or chat.

What are the key skills and qualifications needed to thrive as a service support specialist, and why are they important?

To thrive as a Service Support Specialist, you need strong problem-solving abilities, customer service expertise, and a background in IT or business, often with a relevant degree or equivalent experience. Familiarity with help desk software, ticketing systems, and knowledge bases is typically required, and certifications like ITIL can be advantageous. Excellent communication, patience, and organizational skills help build rapport and efficiently resolve client issues. These skills ensure effective support delivery, high customer satisfaction, and smooth operational workflows.

What are some typical challenges service support specialists face when handling customer inquiries, and how are these addressed within a team setting?

Service Support Specialists often encounter challenges such as resolving complex customer issues under time pressure, managing high volumes of requests, and staying up-to-date with evolving products or services. These challenges are typically addressed through collaborative problem-solving within the support team, regular training sessions, and access to a shared knowledge base. Team members often escalate particularly difficult cases to subject matter experts and participate in daily or weekly meetings to discuss recurring issues and best practices, helping to ensure consistent and effective customer support.

What is the difference between Service Support Specialist vs Customer Service Representative?

AspectService Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in technical support often preferredHigh school diploma or equivalent; customer service training beneficial
Work EnvironmentTechnical support centers, IT departments, or client sitesCall centers, retail, or office settings
Employer & Industry UsageIT, telecommunications, tech companiesRetail, hospitality, service industries
Common Search & Comparison IntentTechnical support, troubleshooting, product assistanceCustomer interaction, issue resolution, service inquiries

The main difference between a Service Support Specialist and a Customer Service Representative lies in their focus and environment. Service Support Specialists typically handle technical issues and troubleshooting in IT or technical industries, requiring specific certifications. Customer Service Representatives focus on general customer inquiries and support in retail or service sectors. Both roles involve assisting customers, but their skills and settings differ significantly.

What states have the most Service Support Specialist jobs?

States with the most job openings for Service Support Specialist jobs include:

What are popular job titles related to Service Support Specialist jobs?

For Service Support Specialist jobs, the most frequently searched job titles are:

Service Support Specialist jobs near you
Infographic showing various Service Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,667 per year, or $28.2 per hour.

Service Support Specialist

Frederick, MD • On-site

LIVunLtd
Traveler Accommodation • 501 - 1,000 employees
Learn more about LIVunLtdexternal

$18 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

Job description

POSITION OVERVIEW
As a Service Support Specialist, you will be responsible for taking care of LIVunLtd Systems customer success standards, the incoming calls/emails, web and technician requests. As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations Management /Enterprise Resource Planning (CRM/ERP) system "Salesforce to manage its operations and key performance indicators (KPI's). Through this system, we achieve operational excellence and communicate as one team to execute on our brand promises.
This is a hybrid role. You should be proximal to Fredricks, MD.
ESSENTIAL RESPONSIBILITIES
• Answer inbound calls from customers, technicians, and vendors.
• Monitor tracking and data entry.
• Follow customer success standards to minimize handoffs as it relates
to providing assistance to customers, vendors, and employees.
• Follow best practices with Salesforce CRM functionality and case
follow-up standards to ensure customer success.
• Validate and Update customer information in Salesforce CRM system.
• Make outbound calls to confirm scheduled service calls when needed
• Input new customers into Salesforce CRM system.
• Maintain positions KPI's and reports daily.
• Receiving Parts in Warehouse
• Receiving Purchase Order into Salesforce CRM System
• Retuning Parts handling RMA's to Manufacturers and Suppliers
SKILLS AND QUALIFICATIONS
• Excellent customer service skills
• Ability to communicate effectively
• Strong interpersonal skills and problem-solving ability
• Ability to multitask
• Team Player mentality
• Detail oriented
• High School Diploma or GED
• Experience with Salesforce CRM system preferred but not required
BENEFITS
As a member of LIVunLtd you can expect
• Growth opportunities
• A fun, friendly, professional working environment
• Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, LIfe
Insurance
Job Type: Full-time
Hourly Wages: $18 - $21 depending on experience
LIVunLtd is an equal opportunity employer. Since 1983 LIV has built a business focused on user experience, its employees, and our loyal customers. We have employed and surrounded ourselves with the top talent in the industry and constantly focus on innovation and growth for the company and our culture. The specific examples in each section are not intended to be all-inclusive; they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; "at will" employment
remains.
For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States

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