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Service Support Specialist Jobs (NOW HIRING)

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Service Support Specialist

Franklin, OH · On-site

Job Summary We are seeking a proactive, highly organized, and detail-oriented Service Support Specialist to join our team. In this role, you will be a core engine of our daily operations, executing ...

Cell-Site Corporation

Service & Support Specialist

Lee, NH · On-site

$17 - $25/hr

... service skills to assist our Sales Associates when selling and helping our customers with their ... As an Experience Specialist, you will get to know our communication technology inside and out, and ...

JS Consulting

Service & Support Specialist

Bronx, NY · On-site

Service & Support Specialist Project Location Bronx, NY onsite Project Duration- full time MUST HAVE 10/10 COMMUNICATION Please send me genuine and excellent profiles . Must have Valid LinkedIn ...

Evolution

Service Support Specialist

Atlantic City, NJ · On-site

$20/hr

The Service Support Specialist is responsible for managing table uptime and minimizing table downtime as much as possible by proactively dealing with different type of technical issues, following ...

Ziegler CAT

Service Support Specialist

Shakopee, MN · On-site

$71K - $89K/yr

Ziegler CAT has an opening for a Service Support Specialist (1) to provide leadership and support for the field service team. They organize, schedule, coordinate, purchase, communicate, and lead the ...

Servco

Service Support Specialist

Lihue, HI · On-site

The Service Support Specialist will book repair orders, process warranty claims, greet and assist customers in the service drive, perform as a back-up dispatcher, assist service consultants with ...

Ziegler CAT

Service Support Specialist

Shakopee, MN · On-site

$71K - $89K/yr

Ziegler CAT has an opening for a Service Support Specialist (1) to provide leadership and support for the field service team. They organize, schedule, coordinate, purchase, communicate, and lead the ...

Weg

Service Support Specialist I

Duluth, GA · On-site

The Service Support Specialist plays a vital role in supporting internal team operations and serving customers by overseeing No Fault warranty claims and other post-sales inquiries for WEG products.

WEG

Service Support Specialist I

Duluth, GA · On-site

The Service Support Specialist plays a vital role in supporting internal team operations and serving customers by overseeing No Fault warranty claims and other post-sales inquiries for WEG products.

Servco Pacific Inc

Confirm appointment and servicing need * Obtain & confirm basic information from customer (copy of DL, mileage, customer contact information, etc.) * Follow up with customers in the waiting area

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Service Support Specialist information

See salary details

$33K

$58.7K

$97K

How much do service support specialist jobs pay per year?

As of Sep 10, 2026, the average yearly pay for service support specialist in the United States is $58,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a service support specialist?

Service Support Specialists are professionals who assist customers or internal teams by providing technical support, troubleshooting issues, and ensuring smooth operation of services or products. They often act as a bridge between customers and technical teams, resolving problems, answering inquiries, and maintaining service records. Their goal is to enhance customer satisfaction by addressing concerns promptly and efficiently. Service Support Specialists typically work in IT, telecommunications, or customer service environments, and may handle support requests via phone, email, or chat.

What are the key skills and qualifications needed to thrive as a service support specialist, and why are they important?

To thrive as a Service Support Specialist, you need strong problem-solving abilities, customer service expertise, and a background in IT or business, often with a relevant degree or equivalent experience. Familiarity with help desk software, ticketing systems, and knowledge bases is typically required, and certifications like ITIL can be advantageous. Excellent communication, patience, and organizational skills help build rapport and efficiently resolve client issues. These skills ensure effective support delivery, high customer satisfaction, and smooth operational workflows.

What are some typical challenges service support specialists face when handling customer inquiries, and how are these addressed within a team setting?

Service Support Specialists often encounter challenges such as resolving complex customer issues under time pressure, managing high volumes of requests, and staying up-to-date with evolving products or services. These challenges are typically addressed through collaborative problem-solving within the support team, regular training sessions, and access to a shared knowledge base. Team members often escalate particularly difficult cases to subject matter experts and participate in daily or weekly meetings to discuss recurring issues and best practices, helping to ensure consistent and effective customer support.

What is the difference between Service Support Specialist vs Customer Service Representative?

AspectService Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in technical support often preferredHigh school diploma or equivalent; customer service training beneficial
Work EnvironmentTechnical support centers, IT departments, or client sitesCall centers, retail, or office settings
Employer & Industry UsageIT, telecommunications, tech companiesRetail, hospitality, service industries
Common Search & Comparison IntentTechnical support, troubleshooting, product assistanceCustomer interaction, issue resolution, service inquiries

The main difference between a Service Support Specialist and a Customer Service Representative lies in their focus and environment. Service Support Specialists typically handle technical issues and troubleshooting in IT or technical industries, requiring specific certifications. Customer Service Representatives focus on general customer inquiries and support in retail or service sectors. Both roles involve assisting customers, but their skills and settings differ significantly.

What states have the most Service Support Specialist jobs?

States with the most job openings for Service Support Specialist jobs include:

What are popular job titles related to Service Support Specialist jobs?

For Service Support Specialist jobs, the most frequently searched job titles are:

Service Support Specialist jobs near you
Infographic showing various Service Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,667 per year, or $28.2 per hour.

Service Support Specialist

Franklin, OH • On-site

All Companies
Travel Arrangement Services • 10K+ employees
Learn more about All Companiesexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Description:

Department: Operations

Location: Franklin, OH (In-Person)

Reports To: Site Manager


Company Overview

Radon Medical Imaging is a world-class distributor of industry-leading radiology equipment and a trusted independent service provider specializing in multi-vendor asset management and high-end refurbishment. As a Private Equity-backed company on an aggressive growth trajectory, we offer exciting opportunities for innovation, scalability, and career advancement. We pride ourselves on delivering exceptional service and operational excellence to our healthcare partners.


Job Summary

We are seeking a proactive, highly organized, and detail-oriented Service Support Specialist to join our team. In this role, you will be a core engine of our daily operations, executing critical workflows across dispatch, logistics, and financial administration. Working closely with the team and under the direction of the Site Manager, you will manage service requests, support our field technicians, and ensure accurate data entry within our ERP system. The ideal candidate is an excellent multitasker who thrives in a fast-paced environment, possesses strong communication skills, and brings a collaborative, team-first attitude.


Responsibilities


Service Coordination & Active Dispatch

  • Schedule & Dispatch: Manage and optimize daily schedules for Field Service Technicians, answering incoming service requests and creating/updating cases in NetSuite.
  • Customer Care: Handle client inquiries with professionalism, performing outgoing confirmation calls regarding scheduled service and order status.

Operations, Logistics & Compliance

  • Parts Ordering: Execute and track technician parts purchases for field supplies and maintain accurate equipment records.
  • Regulatory Support: Verify test equipment calibration status alongside the team to guarantee compliance with FDA and state regulations.

Data Management & Financial Administration

  • ERP Data Entry: Maintain high data integrity within NetSuite by accurately processing daily operations, data entry, and basic reporting.
  • Billing Execution: Prepare and process invoices for Time & Materials (T&M) billing; assist with accounts receivable/payable (AR/AP) tasks and credit card reconciliations.
  • Contract Support: Assist in researching pricing for Preventative Maintenance (PM) and Service Agreements.

General Administration

  • Office Flow: Share in answering phones with a professional demeanor, managing daily mail, filing, and office supply replenishment.
  • Team Collaboration: Work collaboratively with the team to ensure balanced workloads and total coverage during peak operational times.
Requirements:

 Qualifications

  • Education: Associate or Bachelor’s degree preferred
  • Experience: Preferred experience in scheduling, dispatch, customer service, or operations administration. Experience in a fast-paced or medical service environment is a plus.
  • Technical Skills: Proficiency with an ERP/CRM is preferred. Solid command of the Microsoft Office Suite.
  • Attributes: Strong multi-tasking and organizational abilities; exceptional communication skills.

What We Offer

We offer a collaborative, fast-paced work environment where proactive, adaptable, and dependable individuals can truly thrive and grow their careers. Our comprehensive benefits package includes:

  • Competitive salary within a rapidly growing company
  • 401(k) with company match
  • Comprehensive Medical benefit package
  • 100% company-covered Dental insurance
  • 100% company-paid Long-Term Disability (LTD)
  • $250,000 Life Insurance policy
  • 10 Paid Holidays per year
  • Generous Paid Time Off (PTO)