ZipRecruiter

Log In

1

Service Support Administrator Jobs in Ohio (NOW HIRING)

PeopleShare

Application Support Administrator

Parma, OH

$22.21 - $29.47/hr

PROMAN Staffing has partnered with a leading technology services organization. We are hiring an Application Support Administrator. Shift: 1st Shift | Monday-Friday | 8:30AM-5:00PM Pay Rate: $22.21 ...

New

University of Toledo

Technology Support Administrator Apply now Job no: 501456 Work type: Staff - Full-Time Location ... services; and for providing information technology support for faculty, staff, research computing ...

next page

Showing results 1-20

All JobsService Support Administrator JobsService Support Administrator Jobs in Ohio

Service Support Administrator information

See Ohio salary details

$12

$21

$30

How much do service support administrator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for service support administrator in Ohio is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $23.08 per hour, depending on experience, location, and employer.

What is a service support administrator?

Service Support Administrators are professionals responsible for providing administrative and operational support within an organization, typically in customer service or IT environments. Their duties often include managing service requests, coordinating between departments, maintaining records, and ensuring that clients or users receive timely assistance. They play a key role in streamlining processes, resolving issues, and supporting service teams to maintain high levels of customer satisfaction. These administrators may also assist with reporting, scheduling, and communication to ensure smooth service delivery.

What are the key skills and qualifications needed to thrive as a service support administrator?

To thrive as a Service Support Administrator, you need strong organizational abilities, attention to detail, and a background in customer service or administrative support, often supported by a relevant associate’s or bachelor’s degree. Familiarity with service management platforms, CRM software, and office productivity tools is typically required. Excellent communication, problem-solving, and multitasking skills help you efficiently resolve client issues and coordinate between departments. These skills are crucial for ensuring prompt and effective support delivery, enhancing client satisfaction, and maintaining smooth operational workflows.

How does a service support administrator typically interact with other departments, and what collaboration skills are important for success?

Service Support Administrators regularly collaborate with departments like IT, HR, and operations to resolve service requests and support internal processes. Effective communication, active listening, and the ability to coordinate between teams are essential skills, as the role often involves relaying information, troubleshooting issues, and ensuring timely follow-up. Working closely with colleagues from various functions helps streamline workflows and maintain a positive service experience for both staff and clients.

What cities in Ohio are hiring for Service Support Administrator jobs?

Cities in Ohio with the most Service Support Administrator job openings:

Service Support Administrator jobs near you
Infographic showing various Service Support Administrator job openings in Ohio as of September 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $45,401 per year, or $21.8 per hour.

Service Support Administrator

Mentor, OH • On-site

Steris Corporation
See more jobs at Steris Corporationexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

STERIS rating

8.1

Company rating: 8.1 out of 10

Based on 133 frontline employees who took The Breakroom Quiz

Job description

Position Summary
As a Service Support Administrator I (SSA I), your primary responsibilities are to activate, modify and deactivate equipment maintenance agreement entitlements in Siebel and to support the field with Siebel Field Repairs and Specialty Service Requests. In this role you will support your dedicated Service Area to ensure key performance indicators are met regarding contract renewals, data corrections, and activations.
You will establish preventative maintenance schedules in accordance with engineering guidelines while balancing the maintenance schedule to optimize Field Service Rep utilization and Customer satisfaction.
Additionally, you will process all requests regarding billing issues and subsequent credits, trouble-shoot problem service requests with Field Technicians when information is missing or system issues, make data corrections in Siebel, release service backlog line items, maintain service installation base, and complete other duties as required.
This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 2 days per week
What You'll do as a Service Support Administrator
  • Activate and maintain preventative maintenance agreements in accordance with approved procedures and policies and the Customer's purchase order:
    • Review Customer Purchase order and work with District Service Manager (DSM) to resolve any discrepancies.
    • Assign appropriate equipment entitlements
    • Establish invoice schedules
    • Establish and maintaining changes to preventative maintenance schedules in accordance with engineering guidelines while balancing workload to optimize FSR utilization and Customer satisfaction.
    • Process credits to agreements and service requests
    • Add or delete equipment on agreement
    • Review contract terms and conditions to ensure compliance with STERIS policies

  • Support assigned area by actively monitoring PM Service Contract base and initiating the proper activities to improve district performance including:
    • Scheduling each PM FSR's monthly workload in accordance with defined scheduling rules
    • Evaluating PM workload on as needed basis & taking appropriate action to balance monthly PM schedules
    • Monitoring agreements sold at point of sale & activating in a timely manner

  • Address invoice errors and data corrections and maintenance including:
    • Receive and process all verbal and written requests for service invoicing issues, per credit/rebill process, in a timely manner so that district revenue is accrued in the proper invoice period
    • Assist the Collections department with research and customer follow up to resolve outstanding Service invoicing issues
    • Correct errors that result from erroneous technician entry and educate field on how to avoid errors in the future
    • Maintain and move equipment in Siebel and manage equipment parent/child relationships
    • Assign technicians to service requests as required
    • Actively review and release items from the service backlog

  • Provide feedback to the field on resolved issues by identifying corrective steps to reduce errors
  • Attend district conference calls monthly to review issues and common process misunderstandings
  • Work with management or process owner on identified gaps or improvements to existing back office processes

The Experience, Skills and Abilities Needed
Required:
  • High school diploma or equivalent.
  • Minimum 2 years experience in business, customer service or accounting environment, preferrably working with contracts.
  • Must have PC experience with working knowledge of Microsoft Office suite with demonstrated proficiency in Word and Excel.

Preferred:
  • Associate or Bachelor's degree preferred.
  • Demonstrated knowledge of various types of contracts and proficiency in creating and maintaining them on a database in addition to understanding legal terms and conditions of contracts and purchase orders strongly preferred.
  • Experience with service contract software and CRM systems and Oracle/Siebel strongly preferred.

What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
  • Market Competitive Pay
  • Extensive Paid Time Off and (9) added Holidays
  • Excellent Healthcare, Dental, and Vision benefits
  • Long/Short Term Disability Coverage
  • 401(k) with a company match
  • Maternity & Parental Leave
  • Additional add-on benefits/discounts for programs such as Pet Insurance
  • Tuition Reimbursement and continued education programs
  • Excellent opportunities for advancement in a stable long-term career

#LI-LD1
#LI-HYBRID
Pay range for this opportunity is $45,262.50 - $52,000.00. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

What STERIS employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply