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Service Support Analyst Jobs (NOW HIRING)

WellSky

Support Analyst

Overland Park, KS · On-site

The Support Analyst is responsible for delivering procedural support to all clients through ... Provide superior client service and ensure outstanding quality resolutions. * Troubleshoot and ...

Range

Support Analyst

Bellevue, WA · On-site

If you're ready to build something that truly matters in financial services, bring your talent to ... About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide ...

Range

Support Analyst

Mclean, VA · On-site

If you're ready to build something that truly matters in financial services, bring your talent to ... About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide ...

Patientco

Support Analyst

Lehi, UT · On-site +1

EDI healthcare experience and knowledge of file transmissions via SFTP and API/web services. * Self ... The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and ...

Crew Career Center

Support Analyst

Atlanta, GA · On-site +1

EDI healthcare experience and knowledge of file transmissions via SFTP and API/web services. * Self ... The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and ...

Crew Career Center

Support Analyst

Lehi, UT · On-site +1

EDI healthcare experience and knowledge of file transmissions via SFTP and API/web services. * Self ... The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and ...

Lancesoft

Desktop Support Analyst

White Plains, NY · On-site

$30 - $35/hr

The role focuses on delivering high quality customer service, supporting IT Service Management ... trend analysis. * Support deployment, configuration, and maintenance of end-user devices and ...

DeepIntent

Platform Support Analyst

New York, NY

$100K - $115K/yr

The Platform Support Analyst will report to the Sr. Director, Platform Support. * Address ... service * Detail-oriented, well-organized, flexible, and comfortable working independently

Tradeify Holdings Corp

Brokerage Support Analyst

$60K - $65K/yr

As we expand into brokerage services, we are building Tradeify Brokerage to deliver a seamless ... Role Overview We are hiring a Brokerage Support Analyst to help power the day-to-day client support ...

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How much do service support analyst jobs pay per hour?

As of May 31, 2026, the average hourly pay for service support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Support Analyst, and why are they important?

To thrive as a Service Support Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and often ITIL certification are highly valued. Excellent communication, customer service orientation, and the ability to remain calm under pressure are crucial soft skills. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What are some common challenges faced by Service Support Analysts, and how can they effectively manage them?

Service Support Analysts often encounter challenges such as handling multiple high-priority incidents simultaneously, maintaining clear communication with both technical teams and non-technical users, and adapting to rapidly changing IT environments. To manage these effectively, analysts can prioritize tasks using standard ITIL frameworks, document processes for consistency, and leverage collaboration tools to ensure seamless information flow. Building strong relationships within the support and technical teams also helps in resolving issues more efficiently and improving overall service quality.

What does a Service Support Analyst do?

A Service Support Analyst is responsible for providing technical assistance and support to users experiencing IT-related issues. They typically respond to service requests, troubleshoot problems, and ensure that issues are resolved efficiently. Service Support Analysts may also document solutions, escalate complex problems to higher-level support, and help maintain system performance. Their goal is to ensure smooth daily operations and minimize downtime for users.
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What cities are hiring for Service Support Analyst jobs? Cities with the most Service Support Analyst job openings:
What states have the most Service Support Analyst jobs? States with the most job openings for Service Support Analyst jobs include:
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Service Support Analyst jobs near you
Infographic showing various Service Support Analyst job openings in the United States as of May 2026, with employment types broken down into 3% Internship, 31% Full Time, 7% Part Time, 7% Temporary, 49% Contract, and 3% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Support Analyst

Support Analyst

WellSky

Overland Park, KS • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

WellSky rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

117th of 184 rated software companies

Job description

The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, chat, and client portal correspondence. The scope of this job centers around timely resolution of escalated client issues involving a variety of WellSky solutions, including clinical, billing, training, and technical troubleshooting.
This opening is with our Home Health & Hospice Support team. If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare!
Key Responsibilities:
  • Support user-facing applications in a fast-paced environment.
  • Provide superior client service and ensure outstanding quality resolutions.
  • Troubleshoot and document solution operations.
  • Complete thorough documentation of issues.
  • Ensure the required response and resolution times are met.
  • Collaborate with and support other team members.
  • Perform other job duties as assigned.

Required Qualifications:
  • Bachelor's Degree or equivalent work experience
  • At least 0-2 years relevant work experience

Job Expectations:
  • Willing to work additional or irregular hours as needed
  • Must work in accordance with applicable security policies and procedures to safeguard company and client information
  • Must be able to sit and view a computer screen for extended periods of time

#LI-Onsite
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
  • Excellent medical with Rx, dental, and vision benefits
  • Mental Health support through EAP
  • Generous paid time off, plus 13 paid holidays
  • 100% vested 401(K) retirement plans
  • Educational assistance up to $2500 per year

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