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Service Support Analyst Jobs (NOW HIRING)

PRTC

Support Analyst

Walterboro, SC · On-site

$27 - $37/hr

Provides technical support to PRTC's telephone, broadband, video, security and managed IT ... Performs service disconnect and reconnect services as needed. Any other assignments as deemed ...

Curbell, Inc.

Support Analyst

Orchard Park, NY · On-site

$38K - $58K/yr

Ticket Management and Service Delivery: Document, track, and manage support requests through the ticketing system. Ensure timely resolution, clear communication, and adherence to service level ...

CereCore

Client Support Analyst

Nashville, TN · On-site

Facilitates Client Support Services for CereCore clients. * Documents all customer inquiries ... Root cause and trend analysis experience. * A working knowledge of Active Directory/NT Account ...

RevSpring Inc

Application Support Analyst

Hamilton, NJ · On-site

Application Support Analyst Job Summary: RevSpring provides patient engagement and revenue cycle ... In order to provide the highest quality service to its clients, RevSpring is seeking an individual ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Mthreerecruitingportal is a major investment bank seeking a Production Support Analyst to join ... Services experience desired but not essential Company : An emerging talent partner to global blue ...

BrightFarms Inc

Support Analyst, Cox Farms

Atlanta, GA · On-site

$44K - $70K/yr

The Support Analyst provides first and second-line IT support, resolving hardware, software, and ... This is a customer-facing role that requires both technical competence and a genuine service ...

TECO

Data Support Analyst

Tampa, FL · Hybrid

Data Support Analyst Company: TECO Partners State and City: Florida - Tampa Shift: 8 Hr. X 5 Days ... In this role, you will work with internal teams, vendors, service providers, marketers, and ...

Sierra ITS

Application Support Analyst

Lake Fork, IL · On-site

$42/hr

Application Support Analyst Technology - It comes naturally to you, and you quickly become an ... Superb customer service skills * Fast, aggressive learner This is a long-term contract-to-hire ...

Euna Solutions

Associate Support Analyst

Atlanta, GA · Hybrid

The Opportunity The Support Services team at Euna Solutions is the front line for public sector ... As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and ...

LibSys Inc

Application Support Analyst

Ann Arbor, MI · On-site

Application Support Analyst Location: Ann Arbor, MI Duration: 6+ Months Contract Must Have ... Deliver a high level of customer service to all users and continuous communication. Assist with ...

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Service Support Analyst information

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How much do service support analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for service support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does a service support analyst do?

A Service Support Analyst is responsible for providing technical assistance and support to users experiencing IT-related issues. They typically respond to service requests, troubleshoot problems, and ensure that issues are resolved efficiently. Service Support Analysts may also document solutions, escalate complex problems to higher-level support, and help maintain system performance. Their goal is to ensure smooth daily operations and minimize downtime for users.

What are the key skills and qualifications needed to thrive as a service support analyst, and why are they important?

To thrive as a Service Support Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and often ITIL certification are highly valued. Excellent communication, customer service orientation, and the ability to remain calm under pressure are crucial soft skills. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What are some common challenges faced by service support analysts, and how can they effectively manage them?

Service Support Analysts often encounter challenges such as handling multiple high-priority incidents simultaneously, maintaining clear communication with both technical teams and non-technical users, and adapting to rapidly changing IT environments. To manage these effectively, analysts can prioritize tasks using standard ITIL frameworks, document processes for consistency, and leverage collaboration tools to ensure seamless information flow. Building strong relationships within the support and technical teams also helps in resolving issues more efficiently and improving overall service quality.

What is a service support analyst?

A service support analyst is a professional responsible for providing technical assistance and support to users of IT systems and services. They troubleshoot issues, manage service requests, and ensure the smooth operation of technology infrastructure, often using ticketing systems and following established procedures.

What cities are hiring for Service Support Analyst jobs?

Cities with the most Service Support Analyst job openings:

What states have the most Service Support Analyst jobs?

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Service Support Analyst jobs near you
Infographic showing various Service Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Support Analyst role

Charlotte, NC • On-site

Prutech Solutions Inc.
201 - 500 employees
Learn more about Prutech Solutions Inc.external

Contractor

Re-posted 7 days ago

Job description

Company Description
PruTech Solutions Inc. (PruTech) is an established Information Technology (IT) and business support services organization with extensive experience in successfully partnering with private and public sector organizations. For over 14 years, by employing industry best practices and developing customized solutions, our clients have benefited from PruTech's implementation of innovative technologies and ever-evolving IT services.
Job Description
The Role
CLIENT is looking to add to their support team via Contract-to-Hire for 6 months by employing a Support Analyst in their US office. As a Support Analyst you will be responsible for resolution of 1st and 2nd line client support issues, analysis of support tickets in the queue, and escalation of issues to 3rd line client support, infrastructure and product development teams. Due to the nature of small companies a hands-on attitude, adaptability and flexibility are crucial.
Members of the team responsibilities are:
• Provide users with Client's application support
• Take full responsibility for answering user queries
• Perform administrative tasks related to supporting system applications
• Update support documentation
• Liaise with technical departments
• Working alongside the development team to understand software enhancement requests
• Contribute to product testing
• The testing will cover both functional and non-functional criteria, ensuring the quality of each system release
• Identifying failure to meet quality standards; assessing issue severity and escalating as appropriate, maintaining ownership through to resolution
• Document the new features/changes
Qualifications
Required Experience
• 3-5 years experience of working in a software support role
• Strong research, analytical and problem-solving skills
• Experience of analyzing and interpreting data
• Excellent written and verbal communication skills
• The ability to interact with customers at all levels
• The ability to work independently towards team goals
• Outstanding client relationship skills
• The motivation to develop technical knowledge under your own steam
• Evidence of understanding complex problems
• Good level of education - ideally to degree level
Additional Information
Desirable Experience:
• Finance systems or related software experience
• Experience of software testing
• Previous experience in the financial sector
• Knowledge of SQL and Microsoft technologies

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