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Service Support Analyst Jobs in Wisconsin (NOW HIRING)

Tier4 Group

Technical Support Analyst

Milwaukee, WI

Technical Support Analyst Location: Milwaukee, WI Type: Onsite (5 days per week) Duration: ASAP ... Partner with senior team members to identify and contribute to process and service improvement ...

Michels Corporation

Service Desk Support Analyst

Brownsville, WI · On-site

$22.50 - $30.75/hr

They are seeking a Service Desk Support Analyst to provide first point of contact IT support and ensure a positive customer support experience for all company-wide inquiries. Responsibilities : • ...

Standard Process Inc.

System Support Analyst

Palmyra, WI · On-site

The Opportunity Under the direction of the Manager, Service Desk, the System Support Analyst provides advanced technical support to end users across the organization and helps ensure the reliable day ...

NV5

GIS Support Analyst

Sun Prairie, WI · On-site

Travel NV5 is a global technology solutions and consulting services company with a workforce of ... Provide onsite GIS support and serve as a primary point of contact for users * Perform GIS analysis ...

NV5

GIS Support Analyst

Sun Prairie, WI

Travel NV5 is a global technology solutions and consulting services company with a workforce of ... Provide onsite GIS support and serve as a primary point of contact for users * Perform GIS analysis ...

PNC Bank

Loan Support Analyst Sr

Portage, WI · On-site +1

$39K - $53K/yr

Within Commercial Flood Services-which supports both flood insurance origination and ongoing monitoring-the analyst works independently and collaboratively, engaging in peer quality reviews and ...

S&C

Senior Desktop & Network Support Analyst

Franklin, WI · On-site

$96K - $127K/yr

Join Our Team as a Senior Desktop & Network Support Analyst! We are seeking a highly motivated and ... Strong customer service orientation with a keen attention to detail. * Proven problem-solving and ...

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All JobsService Support Analyst JobsService Support Analyst Jobs in Wisconsin

Service Support Analyst information

See Wisconsin salary details

$15

$31

$56

How much do service support analyst jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for service support analyst in Wisconsin is $31.67, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $38.08 per hour, depending on experience, location, and employer.

What does a Service Support Analyst do?

A Service Support Analyst is responsible for providing technical assistance and support to users experiencing IT-related issues. They typically respond to service requests, troubleshoot problems, and ensure that issues are resolved efficiently. Service Support Analysts may also document solutions, escalate complex problems to higher-level support, and help maintain system performance. Their goal is to ensure smooth daily operations and minimize downtime for users.

How much does a support analyst make in the US?

Support analysts in the US typically earn an average salary of around $55,000 to $75,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity monitoring and incident response.

What jobs in the US pay 300,000 a year?

Service Support Analysts typically do not earn $300,000 annually; such high salaries are more common in executive, specialized medical, or senior technology roles. High-paying jobs in the US often require advanced degrees, extensive experience, or leadership positions in fields like finance, law, or executive management.

What are some common challenges faced by Service Support Analysts, and how can they effectively manage them?

Service Support Analysts often encounter challenges such as handling multiple high-priority incidents simultaneously, maintaining clear communication with both technical teams and non-technical users, and adapting to rapidly changing IT environments. To manage these effectively, analysts can prioritize tasks using standard ITIL frameworks, document processes for consistency, and leverage collaboration tools to ensure seamless information flow. Building strong relationships within the support and technical teams also helps in resolving issues more efficiently and improving overall service quality.

What are the key skills and qualifications needed to thrive as a Service Support Analyst, and why are they important?

To thrive as a Service Support Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and often ITIL certification are highly valued. Excellent communication, customer service orientation, and the ability to remain calm under pressure are crucial soft skills. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.

What jobs pay 10,000 a month without a degree?

A Service Support Analyst typically earns less than $10,000 a month without a degree, as this level of income usually requires advanced skills, certifications, or experience. High-paying roles that can reach this level without a degree often include sales, real estate, or specialized trades, but they generally depend on performance and market demand. Most jobs paying $10,000 monthly without a degree involve commission, entrepreneurship, or technical skills that can be self-taught or gained through certifications.
What are popular job titles related to Service Support Analyst jobs in Wisconsin? For Service Support Analyst jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Service Support Analyst jobs in Wisconsin look for? The top searched job categories for Service Support Analyst jobs in Wisconsin are:
Service Support Analyst jobs near you
Technical Support Analyst

Technical Support Analyst

Tier4 Group

Milwaukee, WI

Full-time

Posted 24 days ago

Job description

Title: Technical Support Analyst

Location: Milwaukee, WI

Type: Onsite (5 days per week)

Duration: ASAP - 11/26/2026

Perks: Competitive Rates, Benefits, free daily lunch when onsite

Job Description:

We are seeking a Technical Support Analyst to join a fast-paced, high-volume Technical Support team. This role provides front-line technical assistance to internal users, supporting both office-based and field environments. The ideal candidate is comfortable multitasking, troubleshooting a wide range of technical issues, and delivering an excellent customer experience under pressure.

This is an onsite position in Milwaukee, WI and is not eligible for remote work.

Key Responsibilities
  • Provide omni-channel technical support (chat, phone, and ticketing systems) in a high-pressure environment, including managing multiple simultaneous interactions.
  • Troubleshoot and resolve issues related to PCs, mobile devices, hardware, software, operating systems, and LAN connectivity.
  • Conduct initial client consultations to analyze technical problems and apply functional and technical knowledge to resolve issues on first contact whenever possible.
  • Utilize software support tools to diagnose, test, and implement fixes.
  • Take on increasingly complex technical issues to build expertise across both field and office technology environments.
  • Partner with senior team members to identify and contribute to process and service improvement initiatives.
  • Participate in temporary projects or special support assignments as needed.
  • Maintain accurate, concise, and well-documented support tickets.
  • Communicate clearly and professionally with users at all levels, setting expectations and explaining technical concepts in an understandable way.
  • Contribute ideas to enhance the overall client and user support experience.
Required Qualifications
  • Associate’s or Bachelor’s degree in Computer Science, MIS, or a related field, or equivalent directly related work experience.
  • Minimum of 2 years of technical Help Desk or Technical Support experience.
  • Advanced knowledge of:
    • PC and mobile device hardware
    • Operating systems and software applications
    • Technical troubleshooting tools
  • Strong customer service skills with the ability to communicate effectively both verbally and in writing.
  • Proven ability to work in a high-volume technical support environment.
  • Strong analytical and problem-solving skills.
  • Excellent time management, reliability, and attention to detail.
  • Ability to adapt quickly to changing business and technology needs.
  • Initiative and willingness to share feedback and ideas to drive continuous improvement.
Work Environment
  • Join a collaborative team of support engineers and analysts working on the front lines of internal technical support.
  • Fast-paced environment requiring multitasking, prioritization, and professionalism.
  • Regular interaction with internal teams and field-based users.