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Service Support Analyst Jobs in Wisconsin (NOW HIRING)

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

Join Esker as a Support Analyst Esker is a global leader in AI-powered business solutions for the ... services * Provide technical details in a non-technical way with internal stakeholders and ...

New

Cayenta

Understand support service agreements and appropriately scope requests outside of standard support ... Strong analytical skills with the ability to make sound, independent decisions * Self-motivated ...

Cayenta

Understand support service agreements and appropriately scope requests outside of standard support ... Strong analytical skills with the ability to make sound, independent decisions * Self-motivated ...

Enbridge

Business Support Analyst

Fort Atkinson, WI · On-site

$55K - $75K/yr

We are looking for a Business Support Analyst to provide critical business and operational support ... Build and maintain strong relationships with vendors and service providers to resolve issues ...

Enbridge

Business Support Analyst

Superior, WI · On-site

$55K - $75K/yr

We are looking for a Business Support Analyst to provide critical business and operational support ... Build and maintain strong relationships with vendors and service providers to resolve issues ...

Enbridge, Inc.

Business Support Analyst

Superior, WI · On-site

$55K - $75K/yr

We are looking for a Business Support Analyst to provide critical business and operational support ... Build and maintain strong relationships with vendors and service providers to resolve issues ...

ABB

Customer Support Analyst

New Berlin, WI · Hybrid

Minimum of 3 years of experience in sales, customer service or general business * Bachelor's degree ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...

ABB

Customer Support Analyst

New Berlin, WI · On-site

Minimum of 3 years of experience in sales, customer service or general business * Bachelor's degree ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...

S&C

Senior Endpoint Support Service Analyst

Franklin, WI · On-site

$96K - $127K/yr

... supporting Windows/Linux/MacOS/JAMF and Microsoft 365 products. * Strong customer service orientation with a keen attention to detail. * Proven problem-solving and analytical skills. * Ability to ...

Xcel Energy

Payment Support Analyst

Eau Claire, WI · On-site

$64K - $90K/yr

This position ensures the quality of Billing Services by compiling and monitoring the billing ... Performs critical analysis of performance results, identifies root causes of ongoing or emerging ...

General Beverage

I.T. Support Analyst

Oshkosh, WI · On-site

The IT Support Analyst provides technical assistance and support to end-users, ensuring the smooth ... Self-motivated, results driven and committed to best-in-class service * Acts with honesty and ...

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Service Support Analyst information

See Wisconsin salary details

$15

$31

$56

How much do service support analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for service support analyst in Wisconsin is $31.67, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $38.08 per hour, depending on experience, location, and employer.

What does a service support analyst do?

A Service Support Analyst is responsible for providing technical assistance and support to users experiencing IT-related issues. They typically respond to service requests, troubleshoot problems, and ensure that issues are resolved efficiently. Service Support Analysts may also document solutions, escalate complex problems to higher-level support, and help maintain system performance. Their goal is to ensure smooth daily operations and minimize downtime for users.

What are some common challenges faced by service support analysts, and how can they effectively manage them?

Service Support Analysts often encounter challenges such as handling multiple high-priority incidents simultaneously, maintaining clear communication with both technical teams and non-technical users, and adapting to rapidly changing IT environments. To manage these effectively, analysts can prioritize tasks using standard ITIL frameworks, document processes for consistency, and leverage collaboration tools to ensure seamless information flow. Building strong relationships within the support and technical teams also helps in resolving issues more efficiently and improving overall service quality.

What are the key skills and qualifications needed to thrive as a service support analyst, and why are they important?

To thrive as a Service Support Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and often ITIL certification are highly valued. Excellent communication, customer service orientation, and the ability to remain calm under pressure are crucial soft skills. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.
Service Support Analyst jobs near you
Infographic showing various Service Support Analyst job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,871 per year, or $31.7 per hour.

Support Analyst

Esker

Middleton, WI • On-site, Remote

$53K - $68K/yr

Full-time

PTO

Posted 3 days ago

New

Job description

Join Esker as a Support Analyst

Esker is a global leader in AI-powered business solutions for the Office of the CFO. Our Source-to-Pay and Order-to-Cash platform serves 3,000+ customers - including NVIDIA, Whirlpool, Sony, and Trek - supporting 1.2M users and generating $200M+ in annual revenue. Founded in 1985, we've grown to 1,200+ employees worldwide with a culture focused on improving working capital, human relationships, and environmental sustainability. Esker operates in five continents with global headquarters in Lyon, France, and two U.S. locations in Madison, WI, and Denver, CO.

The Role

We’re seeking a Support Analyst to join our customer support organization, responsible for delivering advanced tier technical support for our cloud-based software platform. In this role, you’ll work directly with complex customer environments and real-world production issues, applying critical thinking and technical expertise to investigate, diagnose, and resolve challenging problems that impact customer operations.

You’ll collaborate closely with fellow support analysts, engineering, and cross-functional partners to drive timely resolution, identify root causes, and contribute to long-term improvements in system stability and support processes. This is an excellent opportunity for someone with a strong technical foundation who enjoys problem-solving, customer impact, and continuous learning—while helping ensure a reliable, high-quality experience for customers using our platform every day.

Key Tasks/Duties:

  • Resolve tier 2 support tickets by diagnosing issue, creating and/or implementing a long-term solution while providing an enhanced customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services

  • Provide technical details in a non-technical way with internal stakeholders and customers

  • Maintaining documentation and forwarding customer feedback to development teams… influence future product enhancements by…

  • Document and escalate complex issues to the appropriate internal teams for resolution using correct escalation pathways, case management system, and internal collaboration tools

  • Assist in creation of customer-facing support documents

  • Be a change-agent to embrace and foster positive change attitudes amongst the team.

  • Demonstrates and promotes Esker core value of "Good Vibes" within team setting

  • Should be able to effectively manage their daily and weekly tasks, and task switch as needed.

  • Should know when to ask for help when blocked or questions of priority comes up.

  • Answer phone and triage Support Portal requests in a timely manner, directing to appropriate queue.

  • Perform other duties as assigned

Essential Experience:

  • 2+ years experience in technical support, customer service, customer training, or account management

  • Associate or Bachelors degree preferably in computer science, mathematics, engineering or business OR equivalent experience in lieu of degree.

  • Experience in troubleshooting software issues and guiding users through resolution steps.

  • Experience working with cloud-based software platforms is highly desirable.

  • Proven experience managing and cultivating positive working relationships with customers and coworkers

  • Ensure a positive customer experience through outreach and collect feedback through customer engagement

  • Familiarity with Javascript, XML, JSON, relational databases is a plus

  • Familiarity with ticketing systems and customer support tools.

  • Ability to remain calm and maintain professionalism while de-escalating challenging scenarios

  • Ability to work as part of a team or independently to meet project goals

  • Superior professional communication

  • Ask systematic questions to understand more about the problem.

  • Esker product experience a plus

Working Conditions:

  • Prolonged periods sitting at a desk and working on a computer

Travel:

  • Ability to travel up to 5% of working hours

Salary Range: $53,000-68,000 + incentive

This role may be filled at either the Associate or Professional level. The posted compensation range reflects both levels. Final leveling and compensation will be determined based on the selected candidate’s skills, experience, and qualifications.

This posting will close Tuesday, August 18th at 12 PM CT.

Employee Benefits

  • Student loan repayment assistance

  • Flexible work schedule, summer hours, and work from home options

  • Profit sharing options

  • Paid time off for community outreach and volunteer opportunities

  • Yearly stipend for employee wellness, hobbies, or educational activities

  • Dog-friendly work environment

  • Competitive salary and benefits package

Come as You Are

Esker is an equal opportunity employer that celebrates diversity and is committed to maintaining an inclusive and mutually respectful work environment. We do not discriminate against any qualified applicants on the basis of: race, color, national origin, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, disability, medical history, military or veteran status, and any other characteristic protected by applicable law.

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About Esker

Sourced by ZipRecruiter

Industry

Software development

Company size

501 - 1,000 Employees

Headquarters location

Middleton, WI, US

Year founded

1985

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