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Service Support Analyst Jobs in Wisconsin (NOW HIRING)

Color Analyst

Neenah, WI

$83K - $99K/yr

Color Analyst (Packaging / Flexographic Printing) Location: Neenah, WI Schedule: Full-time, first ... On-site At Printron, we bring packaging to life through full-service prepress solutions supporting ...

... party service providers, and cross-functional teams to support EDI transactions and business ... Analyze, troubleshoot, and resolve EDI transaction, mapping and communication issues to ensure ...

Client Service Analyst

Madison, WI · On-site

$41K - $77K/yr

Wealth Sales & Service Support Provides support and product expertise for the financial planning ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary: $41,714.00 ...

... party service providers, and cross-functional teams to support EDI transactions and business ... Analyze, troubleshoot, and resolve EDI transaction, mapping and communication issues to ensure ...

Track and report on ticket volume, resolution times, and service levels to support continuous ... An Application Analyst will possess and/or demonstrate the ability to: Demonstrate excellent oral ...

... service levels to support continuous improvement. General • Gather requirements and translate ... An Application Analyst will possess and/or demonstrate the ability to: • Demonstrate excellent ...

Track and report on ticket volume, resolution times, and service levels to support continuous ... An Application Analyst will possess and/or demonstrate the ability to: Demonstrate excellent oral ...

Track and report on ticket volume, resolution times, and service levels to support continuous ... An Application Analyst will possess and/or demonstrate the ability to: Demonstrate excellent oral ...

Showing results 41-60

Service Support Analyst information

See Wisconsin salary details

$15

$31

$56

How much do service support analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for service support analyst in Wisconsin is $31.67, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $38.08 per hour, depending on experience, location, and employer.

What does a service support analyst do?

A Service Support Analyst is responsible for providing technical assistance and support to users experiencing IT-related issues. They typically respond to service requests, troubleshoot problems, and ensure that issues are resolved efficiently. Service Support Analysts may also document solutions, escalate complex problems to higher-level support, and help maintain system performance. Their goal is to ensure smooth daily operations and minimize downtime for users.

What are some common challenges faced by service support analysts, and how can they effectively manage them?

Service Support Analysts often encounter challenges such as handling multiple high-priority incidents simultaneously, maintaining clear communication with both technical teams and non-technical users, and adapting to rapidly changing IT environments. To manage these effectively, analysts can prioritize tasks using standard ITIL frameworks, document processes for consistency, and leverage collaboration tools to ensure seamless information flow. Building strong relationships within the support and technical teams also helps in resolving issues more efficiently and improving overall service quality.

What are the key skills and qualifications needed to thrive as a service support analyst, and why are they important?

To thrive as a Service Support Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and often ITIL certification are highly valued. Excellent communication, customer service orientation, and the ability to remain calm under pressure are crucial soft skills. These skills and qualities are important to efficiently resolve technical issues, ensure user satisfaction, and maintain smooth IT operations within an organization.
Infographic showing various Service Support Analyst job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,871 per year, or $31.7 per hour.

Color Analyst

Printron

Neenah, WI

$83K - $99K/yr

Full-time

Re-posted 29 days ago


Job description

Color Analyst (Packaging / Flexographic Printing)

Location: Neenah, WI

Schedule: Full-time, first shift (9:00am-5:00pm, Monday-Friday)

Work Type: On-site

At Printron, we bring packaging to life through full-service prepress solutions supporting a wide range of customers and printing environments. Our Graphic Services team combines technical expertise and advanced color management tools to deliver consistent, high-quality print results while maintaining a collaborative, people-first workplace.

We are seeking an experienced Color Analyst to lead color management, press analysis, and proofing programs supporting flexographic flexible packaging and corrugated printing environments. This role partners with Graphic Services, Sales, Operations, and customers to ensure accurate color reproduction, optimized press performance, and consistent production results across customer programs.

Key Responsibilities

  • Lead and develop comprehensive color management programs, oversee device characterization, profile development, and press-side support.
  • Analyze customer print samples and work with customers to help process improvement.
  • Create and manage press, proofing, and separation profiles using industry-standard software tools.
  • Provide job-specific color editing guidance as required for individual customer or production needs.
  • Administer GMG OpenColor profiles, manage proofing and separation configurations.
  • Participate in customer-facing color and print projects as required on a job or project basis.
  • Provide occasional press-side troubleshooting and production support, including limited travel.
  • Produce and manage GMG/Epson contract proofs.
  • Maintain GMG ink books and customer ink swatch libraries.
  • Support distortion calculator management and related resources.
  • Coordinate proofing supply inventory, perform proof printer maintenance, and coordination of service support as needed.
  • Work with technical support vendors to resolve equipment or workflow issues.
  • Collaborate with production, sales, and customer teams to meet quality and production objectives.

Required Qualifications

  • 7-10+ years of experience in color management, prepress, or packaging graphics environments strongly preferred
  • Strong working knowledge of flexographic printing, packaging workflows, and press color management practices
  • Experience with GMG ColorProof and OpenColor workflows or comparable color management systems
  • Experience using X-Rite i1Profiler or comparable color measurement and profiling tools
  • Strong analytical and troubleshooting skills related to color and press performance
  • Excellent attention to detail, organization, and problem-solving skills
  • Strong verbal and written communication skills

Preferred Qualifications

  • Associate degree or technical training in Graphic Arts, printing, or related field
  • Experience supporting multiple press specifications and customer color requirements
  • Working knowledge of Adobe Creative Suite and Esko workflows
  • Experience working directly with customers or press operators on color-related issues
  • Proficient in implementing and maintaining ISO and FIRST specifications
  • Certified G7+ Expert

Compensation

This is a senior technical role compensated within Printrons established pay structure. Compensation is determined based on relevant experience, demonstrated technical skill, and internal equity, aligned with the responsibilities and impact of the role.

Position Details

  • Full-time, first shift (9:00am-5:00pm, Monday-Friday)
  • On-site position based in Neenah, Wisconsin
  • Occasional travel required for press-side or customer support

Benefits

  • Paid vacation, illness leave, and holidays
  • 401(k) with company match
  • Health, dental, and vision insurance
  • Company-paid life and disability insurance
  • Employee Assistance Program

If you need assistance or an accommodation during the application process, please contact Human Resources.

Printron is an Equal Opportunity Employer.