Service Support Analyst Jobs in Wisconsin (NOW HIRING)

Job Title: Sales Support Analyst - Specialist I
Location: Waukesha, WI
Zip Code: 53188
Duration: 12 Months
Pay Rate: $27/hr.
Keyword's: #Waukeshajobs; #SalesSupportAnalystjobs.
Start Date: Immediate
We provide a competitive pay and benefits package. This position is offering a pay rate of $53.15/hr. however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
Job Description Summary
As the Sales Support Specialist for our Patient Care Solutions product line, you will drive daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams, including but not limited to order package submission, quote edits, change orders and concession workflow creation/closure, as well as analytical work, report processing and management of department communication needs. This is a remote role that requires the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.
Our Client is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Responsibilities
* Partner with field sales team to resolve issues, assist with order submission, quote creation, change orders, concessions, and non-standard terms requests
* Coordinate workflow closures across all functional teams
* Drive commercial compliance by supporting legal escalation workflow activities; support any audits necessary including assisting with revenue risk mitigation during quarter close activities.
* Drive continuous improvement on all related processes to ensure standardization and simplification
* Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness
Required Qualifications
* College degree OR High School diploma / GED and 2+ years" experience in customer service or field support role
* Proficient in use of Microsoft Office
* Demonstrated ability to work under pressure against tight deadlines, with accuracy
* Willingness to work extended hours at quarter close
* Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Desired Characteristics
* Detail oriented mindset strongly desired
* Knowledge and experience working with PCS products, services, and teams
* Client systems knowledge
* Experience working as a support person for the field
* Prior experience supporting a Sales team
* Experience with quotation and/or order entry processes and tools (Salesforce.com, etc.)
* Basic understanding of Inquiry To Order (ITO) & Order to Remittance (OTR) processes
* Basic understanding of technical/medical equipment and services, preferred knowledge
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you"d expect from an organization with global strength and scale, and you"ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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