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Entry Level Technical Support Analyst Jobs Near Me

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The ... Clearly document actions taken in the ticketing record for tracking and data analytics Technical ...

VPL, Inc

Product Support Analyst

Westerville, OH · On-site

VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your ... Communicate Technical Solutions:Clearly articulate technology and product usage to business and ...

VPL, Inc

Product Support Analyst

Westerville, OH · On-site

VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your ... Communicate Technical Solutions: Clearly articulate technology and product usage to business and ...

Cart.com

Technical Support Specialist

Groveport, OH · On-site

Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision. What You'll Do: To perform this job ...

Cart.com

Technical Support Specialist

Groveport, OH

Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision. What You'll Do: To perform this job ...

ABB

Technical Support Specialist-1

OH · Remote

The Technical Support Specialist will simultaneously manage multiple customer issues with ... Troubleshooting skills and Root cause analysis methodology essential * Basic Industry knowledge of ...

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How much do entry level technical support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

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Entry Level Technical Support Analyst jobs near you
A map of the United States highlighting the number of Entry Level Technical Support Analyst job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Entry Level Technical Support Analyst job openings in each state, with California having the most at 2 and Alaska the least at 0.

Technical Support

Amicis Global

Columbus, OH • On-site

$20 - $22/hr

Contractor

Re-posted 10 days ago

Job description

Title: IT Technical Support
Location:   Columbus, OH
Duration: 12 Months
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience