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Entry Level Technical Support Analyst Jobs in Missouri

Imperial PFS

Technical Support Analyst

Kansas City, MO · On-site

As a member of the Service Desk team, the technical support analyst acts as a central point of contact for all IT requests and problems. Facilitates problem resolution by fixing level 1 and some ...

Imperial PFS

Technical Support Analyst

Kansas City, MO · On-site

As a member of the Service Desk team, the technical support analyst acts as a central point of contact for all IT requests and problems. Facilitates problem resolution by fixing level 1 and some ...

USA Cyber

Technical Support - Entry Level

Saint Louis, MO · Hybrid

$35K - $44K/yr

The Role Technical Support Entry Level What you will do You will be responsible for supporting our clients and their team members: Triaging inbound support requests, taking client calls ...

USA Cyber

Technical Support - Entry Level

Saint Louis, MO · On-site

$18 - $24/hr

Who We AreUSA Cyber provides managed IT support and strategic technology solutions to organizations that value and invest in technology. We pride ourselves in delivering first class service and ...

Pandi Capital, LLC

Support Analyst

Kansas City, MO · On-site

Provide hands-on technical support for associate computers and printers, including hardware ... Strong problem-solving and analytical thinking skills. * Technical capacity and aptitude for ...

Pandi Capital, LLC

Support Analyst

Kansas City, MO · On-site

Provide hands-on technical support for associate computers and printers, including hardware ... Strong problem-solving and analytical thinking skills. * Technical capacity and aptitude for ...

Tierpoint

EOC Support Analyst

Saint Louis, MO · On-site

$23/hr

The EOC Support Analyst requires basic systems administrative skills and capabilities as well as a ... Perform basic diagnosis and troubleshooting of technical events. * Train and master entry level ...

Tierpoint

EOC Support Analyst

Saint Louis, MO · On-site

$23/hr

Overview The EOC Support Analyst requires basic systems administrative skills and capabilities as ... Perform basic diagnosis and troubleshooting of technical events. * Train and master entry level ...

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Entry Level Technical Support Analyst information

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How much do entry level technical support analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level technical support analyst in Missouri is $25.83, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $29.33 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What cities in Missouri are hiring for Entry Level Technical Support Analyst jobs?

Cities in Missouri with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Technical Support Analyst

Imperial PFS

Kansas City, MO

Full-time

Posted 22 days ago

Job description

JOB SUMMARY: 

As a member of the Service Desk team, the technical support analyst acts as a central point of contact for all IT requests and problems. Facilitates problem resolution by fixing level 1 and some level 2 issues and escalating other issues to higher levels of support.

KEY RESPONSIBILITIES:

  • Ensure customer satisfaction by logging and assigning an appropriate priority to all calls/requests. Keeps client updated on the status of problem resolution.
  • Identify technology based problems and their root causes, and take responsibility for timely resolution, troubleshooting, and repair using proven tools, resources, and a variety of processes.
  • Responsible for the installation, configuration, maintenance, and troubleshooting of desktop and laptop systems.
  • Initiates escalation as appropriate to ensure management awareness of problems that are severe in nature or that exceed documented targets.
  • Develop written documentation for new and existing procedures.
  • Create and maintain knowledge base of articles used by IT resolver groups and Associates for self-help instructions.

REQUIRED SKILLS:

  • Extensive knowledge of operating systems, computer/laptop/printer hardware installation and repair.
  • Advanced knowledge of a wide variety of software applications, including but not limited to: MS Office, Outlook, Mobile Computer, Smart Phones/Blackberry, faxing, scanning, and other similar programs.
  • Above average knowledge of computer networking (LAN) and troubleshooting of connectivity issues.
  • Knowledge of service desk and customer service best practices
  • Knowledge of ITIL standards and usage of ServiceNow or equivalent ITSM tool.
  • Excellent communication skills, particularly via phone and email.
  • Dedicated to high quality customer service and a working knowledge of enterprise-wide service delivery procedures.
  • Strong problem-solving skills and inherent decision making abilities

EDUCATION QUALIFICATIONS:

High School 

Some College

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