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Entry Level Technical Support Analyst Jobs in Delaware

Zettalogix INC

Technical Support Analyst

Newark, DE · On-site

Technical Support Analyst Location: Newark, DE - Hybrid Project start: ASAP Contract Length: 12-month+ We are looking for a Technical Support Analyst for a long term opportunity that is hybrid in ...

Apton Inc

Technical Support Analyst [C]

Newark, DE · On-site

ASAP Contract Length: 12-month+ We are looking for a Technical Support Analyst for a full-time, long term opportunity that is hybrid in Newark, DE . The selected candidate will manage the intake ...

Apex Systems

Technical Support

Newark, DE · On-site

$36K - $46K/yr

Provide analytical and troubleshooting support for break-fix issues related to Windows Operating ... Technical Skills: * Proficiency in the Microsoft Office Suite (Word, Excel). * Experience with ...

ADVANTAGE MEDIA SERVICES INC

IT Support I

New Castle, DE · On-site

$21 - $24/hr

This position is responsible for performing technical support for clients, conducting training on specified software(s) while providing resolution analysis on various technical issues. THE DUTIES

ADVANTAGE MEDIA SERVICES LLC

IT Support I

New Castle, DE · On-site

$21 - $24/hr

This position is responsible for performing technical support for clients, conducting training on specified software(s) while providing resolution analysis on various technical issues. THE DUTIES

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Entry Level Technical Support Analyst information

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How much do entry level technical support analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for entry level technical support analyst in Delaware is $27.56, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.30 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Analyst jobs in Delaware?

The most popular types of Technical Support Analyst jobs in Delaware are:

Entry Level Technical Support Analyst jobs near you

Technical Support Analyst

Zettalogix INC

Newark, DE • On-site

Other

Posted 6 days ago

Job description

Job: Technical Support Analyst Location: Newark, DE - Hybrid Project start: ASAP Contract Length: 12-month+

Job Description

We are looking for a Technical Support Analyst for a long term opportunity that is hybrid in Newark, DE. The selected candidate will manage the intake, triage, and resolution of production issues while contributing to incident management and workflow optimization.

What You ll Do

  • Receive, log, and validate incoming production support requests, ensuring accuracy and completeness

  • Assign tickets to appropriate teams based on issue type, severity, and routing guidelines

  • Monitor ticket progress to ensure timely updates, escalations, and resolutions

  • Manage incidents throughout their lifecycle, from initial triage to closure

  • Communicate effectively with stakeholders and end users during high-impact incidents

  • Identify issues requiring backlog creation, enhancement requests, or defect logging

  • Participate in user acceptance testing and regression testing activities to validate fixes and ensure smooth deployments

  • Collaborate with the Testing Project Manager to align production issues with the appropriate release management processes

  • Document recurring issues, root cause findings, and workarounds.

  • Maintain an up-to-date and accessible Production Support Knowledge Base

  • Review incidents for patterns and escalate recurring issues for further analysis

  • Ensure all ticket-handling processes comply with SLA expectations and established procedures

  • Partner with PM, BA, and Operations teams to clarify production issues and assist with validation tasks

What You'll Need
Required

  • Proven experience in incident management, production support, or related fields

  • Strong analytical, problem-solving, and communication skills

  • Familiarity with UAT and regression testing best practices

Preferred:

  • Experience with incident management tools and workflows

Apply