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Entry Level Technical Support Analyst Jobs in Delaware

SynergisticIT

Entry Level ML Engineer

Wilmington, DE

Why do Tech Companies not Hire recent Computer Science Graduates | SynergisticIT Technical Skills ... analysts/ Data Scientists, Machine Learning engineers for full time positions with clients. Who ...

Perdue Farms

Complex Technical Site Manager

Milford, DE · On-site

... analyzing working methodologies to improve factory efficiency and reliability, increasing asset utilization, reducing cost. Provides technical and operational support for the plant infrastructure ...

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Entry Level Technical Support Analyst information

See Delaware salary details

$15

$27

$43

How much do entry level technical support analyst jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for entry level technical support analyst in Delaware is $27.56, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.30 per hour, depending on experience, location, and employer.

What does an Entry Level Technical Support Analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an Entry Level Technical Support Analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What are the key skills and qualifications needed to thrive as an Entry Level Technical Support Analyst, and why are they important?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

Entry Level Technical Support Analyst jobs near you

Classroom Technology Technician

Employment at Delaware Technical Community College

Dover, DE

$21.85/hr

Part-time

Posted 14 days ago

Job description

Position Information
Position Title Classroom Technology Technician Position Number 105643 Position Type Regular Part-Time (Up to 29 hours per week) Hiring Location Office of the President-Dover, DE Contact Phone Number 302-857-1604 Contact Email Address oophr@dtcc.edu Work Location George Campus-Wilmington, DE Position Specific Details Salary $21.85/hr
Classification Information
Classification Title Classroom Technology Technician Job Code 5122 (FT), 5622 (PT) FLSA Non-Exempt Position Pay Grade B/C 11 Position Type Part-Time Summary Statement

The incumbent is responsible for monitoring, operation, installation, and maintenance involved in the administration of Audio/Visual (AV) systems both networked and stand alone and provides end user support for AV Systems.

Nature and Scope

An incumbent reports to a technical supervisor. Duties include: monitoring, operating, installing and repairing AV systems and providing end user support for AV systems in classroom environment. Provides support and assistance with training faculty and staff on campus. Assists in writing specifications for the purchase of equipment. Provides input for distance learning policies and procedures; and maintaining inventories of equipment and spare parts.

Principal Accountabilities

An incumbent may perform any combination of the below listed accountabilities:

1. Provides technical support and troubleshooting for AV systems. Assists with designing, planning, and implementing multimedia classrooms, installing, operating, maintaining, and repairing audio and video equipment used in the learning environment.

2. Provides support regarding bid specifications and requests for purchase or lease of audio and video test, measurement, installation and monitoring equipment.

3. Assists with writing specifications for AV environments, including, but not limited to, low voltage control systems, touch screen interfaces, and motorized screens commonly used in classroom and public areas.

4. Monitors and maintains accurate records of AV equipment inventory and spare parts.

5. Keeps technologically current in the fields of audio and video transmission technology, IP video conferencing, and instructional classroom technology by attending conferences, reading technical journals, and consulting with other technical experts in the field.

6. Maintains, troubleshoots, and repairs Instructional Interactive displays and input devices.

7. Maintains, troubleshoots, monitors and provides technical support for IP based video conferencing rooms and distance learning labs

8. Performs other related duties as required.

Knowledge Skills and Abilities

Knowledge of current technology relating to audio and video transmission equipment.
Knowledge of audio and video systems theory and applications.
Ability to install specialized cable and audio and video components.
Knowledge of PC operating systems, including installation and troubleshooting.
Knowledge of College policies and procedures, and inventory control system.
Knowledge of preventive and corrective maintenance on classroom technology.
Knowledge of hardware and software components used in audio and video transmission.
Knowledge of the theory, components, configurations, and operation of television and media equipment.
Ability to communicate effectively.
Ability to analyze problems, formulates alternate solutions, and manages projects.
Ability to install and utilize specialized test and measurement equipment.
Ability to use small hand tools and power equipment.
Ability to climb ladders and lift up to 50lbs.
Ability to troubleshoot IP videoconference transmission or reception problems.
Ability to train technicians and to provide technical support to faculty and staff.
Ability to assist with the design and implement of collaborative learning spaces and environments.
Ability to read and generate wiring schematic diagrams.
Knowledge pertaining to wired and wireless interactive devices and peripherals.
Must be able to work a flexible work schedule to meet the college's needs.

Minimum Qualifications

High school diploma or GED and two (2) years of relevant experience; or other equivalent combination of education and experience.

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