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Entry Level Technical Support Analyst Jobs in Delaware

Winaxis LLC

Data Analyst

Lewes, DE · On-site +1

Identify trends, patterns, and insights to support business objectives. * Collaborate with teams to ... Excellent communication skills to convey complex findings to non-technical stakeholders.

Courser

Coordination Engineer

Wilmington, DE · On-site

Provide basic technical support, including password resets, account unlocks, and other routine ... to analyze information, gather critical details, and accurately document client requests and ...

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Entry Level Technical Support Analyst information

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$15

$27

$43

How much do entry level technical support analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for entry level technical support analyst in Delaware is $27.56, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.30 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

What are the most commonly searched types of Technical Support Analyst jobs in Delaware? The most popular types of Technical Support Analyst jobs in Delaware are:
Entry Level Technical Support Analyst jobs near you

Piping Stress Engineer 3 - Nuclear

Sargent & Lundy

Wilmington, DE • On-site

$74K - $113K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Sargent & Lundy rating

8.4

Company rating: 8.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

121st of 446 rated engineering

Job description

Description
Piping Engineering & Analysis Synopsis
The Piping Engineering & Analysis discipline performs evaluations for piping systems in accordance with ASME Boiler and Pressure Vessel Code, ASME B31.1, ASME B31.7, and other codes as applicable to the specific evaluation being performed. The Piping Engineering & Analysis discipline also performs the following specialty topics.
  • Vibration monitoring and analysis to evaluate system operational vibrations associated with plant modifications and operating events, and to provide vibration prevention and mitigation solutions and designs.
  • Evaluation of hydraulic transients, evaluation of piping systems for thermal stratification effects, operability evaluations, and qualification of piping for hydrodynamic loads.
  • Pipe rupture evaluations, evaluation of pipe wall thinning due to flow accelerated corrosion (FAC) or microbiological induced corrosion (MIC), and pipe flaw evaluations.

Position Specific Details
Provides technical support on projects by performing a variety of engineering tasks such as preparing calculations, specifications, and component designs. Is technically involved in the resolution of simple design problems. Most tasks are performed under minimal supervision.
Mid-Level staff support engineering design projects with the following responsibilities:
  • Prepares complex calculations. Reviews simple calculations.
  • Reviews simple system/structural designs.
  • Prepares, under supervision, documented design input for drawing production (i.e., P&IDs and Master Diagrams).
  • Prepares specifications for most balance of plant equipment.
  • Prepares bid evaluations for single components. Prepares calculations to support economic evaluations. Solicits data from vendors.
  • Prepares simple reports/studies.
  • Provides input to project budgets, schedules, and project work plans. Monitors own work to ensure it is completed within budget and on schedule.
  • Uses effective written and oral communication skills to convey information to project team members and managers. Presents written technical information in a clear and concise manner in all deliverables.
  • Communicates with vendors via clearly written and complete specifications.
  • Applies accepted standards and processes to assigned project tasks.
  • Completes work assignments within established schedule.
  • May mentor entry-level engineers.

This position is based on a hybrid work schedule and will require in-office work 3 days per week.
Qualifications
We do not sponsor employees for work authorization in the U.S. for this position.
Essential Skills and Experience:
  • BS or MS in Mechanical Engineering, Engineering Mechanics, Aerospace, or Structural/Civil Engineering, from an ABET Engineering Accreditation Commission-approved program, with an emphasis in solid mechanics, structural analysis, theory of elasticity, metallurgy, and finite element analysis
  • 3 or more years of relevant experience
  • Must have knowledge of ASME B31.1 and ASME B&PV Section III piping codes
  • Knowledge of the design, selection, and application of pipe supporting elements
  • Strong written and verbal communication skills

Valued but Not Required Skills and Experience:
  • P.E. license
  • Working knowledge of commercially available piping products and their application
  • The ability to navigate a 3D CAD model
  • Experience with AutoPIPE or PIPESTRESS software
  • Knowledge of gas dynamics and hydraulic transients
  • Knowledge of pipe condition assessment

AI & Automation at Sargent & Lundy
In this role, we expect people to be willing or able to solve problems using modern tools:
  • You are expected to take engineering problems from issue to solution using data and modern tools such as automation and AI to improve workflows, reduce rework, and deliver cost-effective designs.
  • Many engineers in these roles build or use automation to create calculations, summarize technical documents, or draft design documentation, including appropriate use of agentic AI tools, with strong engineering judgment and verification of results.
  • Programming or scripting (e.g., Python, MATLAB, advanced Excel) to automate calculations, design checks, reporting, or data transformation is valued but not required.
  • We also value additional learning, such as a minor, certificate, or other training in Computer Science, Artificial Intelligence, Software Engineering, or related fields that helps you apply automation or agentic AI to real engineering problems.

Award-Winning Benefits
At Sargent & Lundy, we care about the health and well-being of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare plans and generous paid time off to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide competitive, award-winning benefits. Our dedication to employee satisfaction has earned us the prestigious Top Workplaces Culture Excellence Award for compensation and benefits in 2022, 2023, and 2024.
Health & WellnessFinancial BenefitsWork-Life Balance
  • Health Plans: Medical, Dental, Vision
  • Life & Accident Insurance
  • Disability Coverage
  • Employee Assistance Program (EAP)
  • Back-Up Daycare
  • FSA & HSA
  • 401(k)
  • Pre-Tax Commuter Account
  • Merit Scholarship Program
  • Employee Discount Program
  • Corporate Charitable Giving Program
  • Tuition Assistance
  • First Professional Licensure Bonus
  • Employee Referral Bonus
  • Paid Annual Personal/Sick Time (PST)
  • Paid Vacation
  • Paid Holidays
  • Paid Parental Leave
  • Paid Bereavement Leave
  • Flexible Work Arrangements

Compensation Range
$74,353 - $113,595
Transparency Statement
Sargent & Lundy discloses compensation ranges that comply with all local and state regulations. The total compensation package for eligible positions will include a base salary or an hourly rate and a comprehensive benefits package, reflecting our commitment to rewarding performance and supporting the overall well-being of our employees. Individuals may also be eligible to participate in our yearly discretionary bonus.
About This Business Unit
Join Sargent & Lundy's Nuclear Power Group and be part of a team driving the future of clean, carbon-free energy. Since 1954, we've been a trusted leader in nuclear engineering, design, and licensing, with expertise spanning small modular reactors (SMRs), advanced reactor technology (ART), and first-of-a-kind commercial reactor restart projects. Our work supports life extensions and digital modernization of existing nuclear plants, coal-to-nuclear conversion initiatives with the Department of State, and international nuclear new-build projects. With a commitment to safety, innovation, and sustainability, we provide cutting-edge solutions that power communities worldwide while reducing emissions. Shape the future of global energy with us!
Equal Opportunity
Sargent & Lundy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any protected status as defined by applicable law.

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About Sargent & Lundy

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Sargent & Lundy is one of the most experienced full-service architect-engineering firms in the world. Founded in 1891, the firm is a global leader in power and energy with expertise in grid modernization, renewable energy, energy storage, nuclear power, and fossil fuels. Sargent & Lundy delivers comprehensive project services--from consulting, design and implementation to construction management, commissioning and operations/maintenance--with an emphasis on quality and safety. The firm serves public and private sector clients in the power and energy, gas distribution, industrial, and government sectors.

Industry

Civil engineering construction

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

Year founded

1891

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