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Entry Level Technical Support Analyst Jobs in Cary, NC

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

NCSU

IT Technical Support Analyst

Raleigh, NC · On-site

Posting Information Posting Number PG194831EP Internal Recruitment No Working Title IT Technical Support Analyst Anticipated Hiring Range $60,000 - $65,000 Work Schedule 8:00am - 5:00pm, Monday ...

Infojini Inc

Support Analyst

Raleigh, NC · On-site

Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ... Training and experience requirements Graduation from a two year technical college with a major in ...

Durham County

TECHNOLOGY SUPPORT ANALYST

Durham, NC · On-site

$60 - $102/hr

... supports specialized radio systems and communications equipment for the Durham County Sheriff ... This position requires a high degree of independence, technical expertise, and initiative in ...

Durham County

TECHNOLOGY SUPPORT ANALYST

Durham, NC · On-site

... supports specialized radio systems and communications equipment for the Durham County Sheriff ... This position requires a high degree of independence, technical expertise, and initiative in ...

Segment (Twilio)

Technical Support Engineer

Raleigh, NC · On-site

$60 - $80/hr

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is ... Outstanding troubleshooting and analytical skills. * Excellent written and verbal communication ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Team is responsible for managing prompt resolution to global customer and ... Outstanding troubleshooting and analytical skills. *Excellent written and verbal communication ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Team is responsible for managing prompt resolution to global customer and ... Oracle and Microsoft SQL knowledge Outstanding troubleshooting and analytical skills. Excellent ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

$70 - $100/hr

## Technical Support EngineerApplylocations: Raleightime type: Full timeposted on: Posted Yesterdayjob ... Outstanding troubleshooting and analytical skills. Excellent written and verbal communication ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Outstanding troubleshooting and analytical skills. Excellent written and verbal communication ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Outstanding troubleshooting and analytical skills. Excellent written and verbal communication ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Outstanding troubleshooting and analytical skills. Excellent written and verbal communication ...

Infojini Inc

Service Support Analyst

Raleigh, NC · On-site

Service Support Analyst Location: Raleigh, NC Duration: 4+ months contract Client: Direct Client ... Ability to communicate technical issues with both technical and non-technical clients. The ability ...

Verizon

VoIP Technical Support Engineer

Cary, NC · On-site

We are looking for a skilled VoIP Support Engineer to join our voice repair operations team. In ... If you thrive on diving deep into packet captures, analyzing SIP and TDM call flows, and ...

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Entry Level Technical Support Analyst information

See Cary, NC salary details

$14

$25

$40

How much do entry level technical support analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level technical support analyst in Cary, NC is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $28.94 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What cities near Cary, NC are hiring for Entry Level Technical Support Analyst jobs?

Cities near Cary, NC with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you
Infographic showing various Entry Level Technical Support Analyst job openings in Cary, NC as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $53,062 per year, or $25.5 per hour.

Technical Support Analyst

Bandwidth

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 24 days ago

Job description

Who We Are:
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
What We Are Looking For:
The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.
What You'll Do:
  • Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free.
  • Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner.
  • Analyze call flows, packet captures, and system logs for faults.
  • Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues.
  • Test and duplicate customer issues to validate the issue and resolution.
  • Escalate issues to the relevant teams when required.
  • Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics.
  • Interact with various teams to provide feedback and recommend improvements to current products or procedures.
  • Keep up-to-date with technical knowledge and learn new technologies and products.
  • Provide guidance, technical knowledge, and best practices to customers.
  • Use data analytics techniques and methods to gain accurate and actionable insights into customer traffic patterns.

What You Need:
  • Education:
    • Bachelor's degree in Computer Science, Information Technology, or related technical field
  • Experience:
    • 1-2 years of experience in technical support or related field
  • Skills:
    • Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications.
    • Excellent communication and interpersonal skills.
    • Capable of multitasking in a fast-paced environment.
    • Strong problem-solving skills.
    • Able to work individually and in teams with a focus on detail.

Bonus Points:
  • Education: Certifications - Network+, CCNA or similar
  • Experience: PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience.

The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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