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Entry Level Technical Support Analyst Jobs in New York

The OLB Group Inc.

Technical Support Analyst

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Technical Support Analyst Type of Hire: Full Time Education Desired: High School degree with 1-2 years of experience in a related working field Travel: NONE Responsible for providing technical ...

HERRICK FEINSTEIN LLP

Technical Support Analyst

Manhattan, NY · On-site

$62K - $78K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Technical Support Analyst DEPARTMENT : Information Technology FLSA STATUS : Non-Exempt REPORTS TO : IT Service Delivery Manager SCHEDULE & HOURS: Monday - Friday On-Site (Alternates every other week ...

Addison Group

Technology Support Analyst II

New York, NY · On-site

$62K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400-$68,400 / year ... Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for ...

BravoTech

Field Support Analyst

Manhattan, NY · On-site

Field Support Analyst Deliver Exceptional IT Support in a Dynamic Enterprise Environment We're ... If you enjoy solving technical problems while delivering outstanding customer service, this is an ...

Jimcor Agency Inc.

Technical Support

Montvale, NJ · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently seeking a Technical Support person to join our team. Position Overview: The ... Analyze needs of the end users, solve problems and effectively communicate with clients and other ...

Jimcor Agency Inc.

Technical Support

Montvale, NJ · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently seeking a Technical Support person to join our team. Position Overview: The ... Analyze needs of the end users, solve problems and effectively communicate with clients and other ...

Arrow Electronics

Technical Support Associate

Melville, NY · On-site

$36.17 - $44.21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Technical Support Associate is an entry-level, engineering-adjacent role supporting both ... Proficiency with Microsoft Excel (data organization, filtering, basic analysis) * Familiarity with ...

Norgate Technology

IT Support Analyst

Garden City, NY · On-site

Job Summary : Norgate Technology is seeking an IT Support Analyst to join their team. The role ... technical support to staff. Responsibilities : • Applications administrator • Liaise with ...

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Entry Level Technical Support Analyst information

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How much do entry level technical support analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level technical support analyst in New York is $30.13, according to ZipRecruiter salary data. Most workers in this role earn between $23.65 and $34.18 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Analyst jobs in New York?

The most popular types of Technical Support Analyst jobs in New York are:

What cities in New York are hiring for Entry Level Technical Support Analyst jobs?

Cities in New York with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Technical Support Analyst

Data Processing Resources

Mamaroneck, NY • On-site

Other

Re-posted 21 days ago

Job description

Technical Support Analyst

Job Summary

Our client is seeking a motivated and technically skilled Technical Support Analyst to support business operations, document production, and end-user technology needs. This role blends system support, data handling, high-volume print operations, and helpdesk assistance in a dynamic, fast-paced environment.

Key Responsibilities

  • Provide technical support for MS Windows and Mac operating systems
  • Assist with helpdesk-related issues, including troubleshooting hardware, software, access, and connectivity problems
  • Support user account administration using Active Directory and Office 365
  • Write, run, and validate SQL queries to support reporting and operational needs
  • Design, manage, and troubleshoot document workflows using Objectif Lune Planet Press
  • Support high-volume printing operations, including monitoring jobs, resolving print issues, and ensuring accuracy and timeliness
  • Create and maintain documentation, reports, and communications using Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
  • Collaborate with business and technical teams to improve processes and system efficiency
  • Perform other tasks as assigned to support business and operational needs

Required Qualifications

  • Proficiency with MS Windows and Mac operating systems
  • Working knowledge of SQL
  • Experience with Objectif Lune Planet Press
  • Strong skills in Microsoft Office applications, especially Excel
  • Experience with Active Directory and Office 365 administration or support
  • Experience supporting high-volume printing environments
  • Experience assisting in a helpdesk or technical support role
  • Strong problem-solving, organizational, and communication skills
  • Ability to manage multiple tasks and priorities effectively

Preferred Qualifications

  • Associate s or Bachelor s degree in Information Systems, Business, or a related field
  • Experience with ticketing systems and IT service management practices
  • Familiarity with document production, print operations, or enterprise systems

Apply