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Entry Level Technical Support Analyst Jobs in New York

Tier4 Group

Technical Support Analyst

New York, NY · On-site

$20/hr

Technical Support Analyst Location: New York, NY Type: Onsite (5 days onsite per week) Duration: ASAP - 02/11/2028 Rate: $20/hour W2 We are seeking a talented and customer-focused Technical Support ...

Addison Group

Technology Support Analyst II

New York, NY · On-site

$62K - $68K/yr

Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400-$68,400 / year ... Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for ...

BravoTech

Field Support Analyst

Manhattan, NY · On-site

Field Support Analyst Deliver Exceptional IT Support in a Dynamic Enterprise Environment We're ... If you enjoy solving technical problems while delivering outstanding customer service, this is an ...

Jimcor Agency Inc.

Technical Support

Montvale, NJ · On-site

$65K - $80K/yr

We are currently seeking a Technical Support person to join our team. Position Overview: The ... Analyze needs of the end users, solve problems and effectively communicate with clients and other ...

New

Jimcor Agency Inc.

Technical Support

Montvale, NJ · On-site

$65K - $80K/yr

We are currently seeking a Technical Support person to join our team. Position Overview: The ... Analyze needs of the end users, solve problems and effectively communicate with clients and other ...

New

Arrow Electronics

Technical Support Associate

Melville, NY · On-site

$36.17 - $44.21/hr

The Technical Support Associate is an entry-level, engineering-adjacent role supporting both ... Proficiency with Microsoft Excel (data organization, filtering, basic analysis) * Familiarity with ...

Norgate Technology

IT Support Analyst

Garden City, NY · On-site

Job Summary : Norgate Technology is seeking an IT Support Analyst to join their team. The role ... technical support to staff. Responsibilities : • Applications administrator • Liaise with ...

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Entry Level Technical Support Analyst information

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How much do entry level technical support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level technical support analyst in New York is $30.13, according to ZipRecruiter salary data. Most workers in this role earn between $23.65 and $34.18 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

What are the most commonly searched types of Technical Support Analyst jobs in New York?

The most popular types of Technical Support Analyst jobs in New York are:

What cities in New York are hiring for Entry Level Technical Support Analyst jobs?

Cities in New York with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Technical Support Analyst

Tier4 Group

New York, NY • On-site

$20/hr

Full-time

Posted 28 days ago

Job description

Title: Technical Support Analyst

Location: New York, NY

Type: Onsite (5 days onsite per week)

Duration: ASAP - 02/11/2028

Rate: $20/hour W2

Job Description:

We are seeking a talented and customer-focused Technical Support Analyst to provide technical assistance and end-user support for computer systems, hardware, software, mobile devices, and applications. This role is ideal for a technology professional who enjoys problem-solving, delivering exceptional customer service, and supporting a fast-paced office environment.

The Technical Support Analyst will serve as a key resource for troubleshooting technical issues, supporting end users through multiple channels, and helping ensure a seamless technology experience across the organization.

Important Information
  • This position requires onsite attendance five days per week in Lower Manhattan, New York. Remote work opportunities are extremely limited and subject to manager approval.
  • All training will be conducted onsite at the New York office.
  • A company-issued laptop and standard equipment will be provided.
Key Responsibilities
  • Provide first-level technical support to employees through phone, chat, and in-person interactions.
  • Troubleshoot and resolve issues related to:
    • Windows and Mac hardware
    • Software applications
    • Password and account access
    • Mobile devices
    • Network connectivity
    • Office technology and end-user computing environments
  • Research, analyze, and resolve technical issues escalated to the Service Desk.
  • Document incidents, resolutions, and support activities in accordance with established processes.
  • Deliver exceptional customer service while maintaining professionalism in all interactions.
  • Assist and provide backup support for other technology teams, including audiovisual and specialized support functions.
  • Support technology deployments, upgrades, and other IT initiatives as needed.
Required Qualifications
  • Experience providing technical support in a professional environment.
  • Working knowledge of Windows and Mac operating systems.
  • Experience supporting hardware, software, mobile devices, and user account management.
  • Strong troubleshooting and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong customer service orientation with a willingness to assist users at all technical skill levels.
Preferred Skills
  • Experience supporting enterprise environments and service desk operations.
  • Familiarity with ticketing systems and IT service management processes.
  • Experience providing in-person, phone, and chat-based technical support.
What Makes a Successful Candidate

The ideal candidate is a critical thinker with strong problem-solving abilities and a passion for helping others. You remain calm under pressure, communicate effectively, and approach every challenge with patience and professionalism. You are eager to learn new technologies, expand your technical expertise, and continuously develop your career in IT support.