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Entry Level Technical Support Analyst Jobs in Commack, NY

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Addison Group

Technology Support Analyst II

New York, NY · On-site

$62K - $68K/yr

Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400-$68,400 / year ... Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for ...

Arrow Electronics

Technical Support Associate

Melville, NY · On-site

$36.17 - $44.21/hr

The Technical Support Associate is an entry-level, engineering-adjacent role supporting both ... Proficiency with Microsoft Excel (data organization, filtering, basic analysis) * Familiarity with ...

Norgate Technology

IT Support Analyst

Garden City, NY · On-site

Job Summary : Norgate Technology is seeking an IT Support Analyst to join their team. The role ... technical support to staff. Responsibilities : • Applications administrator • Liaise with ...

Braze

Technical Support Specialist

New York, NY · Hybrid

$64K - $100K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities

Hi! Tech

Be Seen First

Technical Support Specialist

New York, NY · On-site

$60K - $75K/yr

We are seeking a Technical Support Specialist who will play a crucial role in providing exceptional ... Analyze existing technology-related pain points and provide effective and budget-conscious ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... SQL query performance troubleshooting and query plan analysis. * Proficient in data modeling ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... SQL query performance troubleshooting and query plan analysis. * Proficient in data modeling ...

Braze

Technical Support Specialist

New York, NY · On-site

$64K - $100K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities

Wispr Flow

Technical Support Engineer

New York, NY · On-site

$60K - $90K/yr

About the Role We're looking for a Technical Support Engineer who doesn't just close tickets. You ... Use AI tools to accelerate your workflow: drafting responses, analyzing patterns, diagnosing issues ...

BCForward

Technical Support - Remote

New York, NY · Remote

$13 - $14/hr

Job Title: Call Center Representative (Technical Support) Location: Remote Duration: 6 Months ... Basic business and analytical problem-solving skills. Clear written and verbal communication skills.

Core BTS, Inc.

User Support Analyst

New York, NY

$70K - $80K/yr

Provides technical support and guidance to resolve users Cisco IP phone hardware and software ... Strong analytical and problem-solving skills. * Proficient with Microsoft Office Suite or related ...

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Entry Level Technical Support Analyst information

See Commack, NY salary details

$15

$28

$45

How much do entry level technical support analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level technical support analyst in Commack, NY is $28.52, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $32.36 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What cities near Commack, NY are hiring for Entry Level Technical Support Analyst jobs?

Cities near Commack, NY with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Technical Support Analyst

The OLB Group Inc.

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Position Type: Technical Support Analyst
Type of Hire: Full Time
Education Desired: High School degree with 1-2 years of experience in a related working field
Travel: NONE
Job Description: Responsible for providing technical support and service via phone or PC connection to clients in the payment card industry. Preform functions such as diagnosing, updating, or staging of products and services. Provide support to customer service with troubleshooting, researching, and training for proprietary products.
Apply problem solving and technical skills to effectively solve customer's question and/or technical challenges. Assist with terminal programming, operation, hardware and software support
Desired Candidate:
  • Familiar with credit card terminals, payment gateways or POS Systems
  • Basic Website knowledge
  • Ability to communicate clearly
  • Respond efficiently with customer inquiries and maintain high customer satisfaction
  • Capable of working independently or with team members.
  • Recognize when issues should be escalated senior technical team or developers
  • Ability to multi-task, prioritize and manage time effectively
  • Familiar with payment card industry rules and regulations
  • Sound troubleshooting strategy under conditions of critical severity
  • Knowledge with First Data and/or TSYS processing platforms a plus.

What we offer:
  • Competitive compensation
  • A range of benefits to include: Health, Dental, and Vision insurance
  • Paid Vacation
  • 401(k)

Privacy Statement
The OLB Group, Inc. and all his subsidiaries are committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how eVance, Inc protects personal information online, please see the Online Privacy Notice.
EEOC Statement
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
Job Location: Atlanta New york
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About OLB Group

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

Year founded

1993

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