ZipRecruiter

Log In

2

Entry Level Technical Support Analyst Jobs in Commack, NY

Core BTS, INC.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Provides technical support and guidance to resolve users Cisco IP phone hardware and software ... Strong analytical and problem-solving skills. * Proficient with Microsoft Office Suite or related ...

mthree

Production Support Analyst

New York, NY

We are looking for a Production Support Analyst to join our client's team in NYC. This is a ... The role offers a fast-paced and interesting mix of technical and business challenges, allowing the ...

mthree

Production Support Analyst

New York, NY · On-site

We are looking for a Production Support Analyst to join our client's team in NYC. This is a ... The role offers a fast-paced and interesting mix of technical and business challenges, allowing the ...

Flextrade

Technical Analyst

Great Neck, NY · On-site

$80K - $85K/yr

As a Level-1 Production Support Analyst, you will play a critical role in ensuring client ... Troubleshoot and resolve technical problems, escalating when necessary. * Maintain clear and ...

mThree

Production Support Analyst

New York, NY

We are looking for a Production Support Analyst to join our client's team in NYC. This is a ... The role offers a fast-paced and interesting mix of technical and business challenges, allowing the ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Technical Requirements: * Knowledge of Adobe Creative Suit, Acrobat, MS Office, Financial Software ... as a Support Analyst in a fast-paced office environment. * High School Diploma required, some ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Technical Requirements: * Knowledge of Adobe Creative Suit, Acrobat, MS Office, Financial Software ... as a Support Analyst in a fast-paced office environment. * High School Diploma required, some ...

Spring Systems

Technical Support/Help Desk

Valley Stream, NY · On-site

$45K - $55K/yr

HELPFUL SKILLS: - Customer service experience. - Excel, programming, or other analytical experience ... ABOUT US Our company provides technical software (SaaS) and related services to the retail, fashion ...

Spring Systems

Technical Support/Help Desk

Valley Stream, NY · On-site

$45K - $55K/yr

HELPFUL SKILLS: - Customer service experience. - Excel, programming, or other analytical experience ... ABOUT US Our company provides technical software (SaaS) and related services to the retail, fashion ...

Glean

Designated Technical Support Engineer

New York, NY

$120K - $190K/yr

Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding ... Ability to debug issues including searching & reading application logs, analyzing stack traces and ...

Spring Systems

Technical Support/Help Desk

Valley Stream, NY · On-site

$45K - $55K/yr

HELPFUL SKILLS: - Customer service experience. - Excel, programming, or other analytical experience ... ABOUT US Our company provides technical software (SaaS) and related services to the retail, fashion ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support Analyst JobsEntry Level Technical Support Analyst JobsEntry Level Technical Support Analyst Jobs in Commack, NY

Entry Level Technical Support Analyst information

See Commack, NY salary details

$15

$28

$45

How much do entry level technical support analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level technical support analyst in Commack, NY is $28.52, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $32.36 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What cities near Commack, NY are hiring for Entry Level Technical Support Analyst jobs?

Cities near Commack, NY with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

User Support Analyst

Core BTS, INC.

New York, NY • On-site

$70K - $80K/yr

Full-time

Re-posted 25 days ago

Job description

Company Description
Founded in 2004, Core BTS, Inc. is an award-winning IT consulting firm and managed services provider dedicated to problem solving. Using broad, scalable expertise, we leverage technology to transform business and enable change
Recognized for accelerating the adoption of digital technology to transform business, Core BTS delivers robust cloud, modern workplace, security, and networking solutions to commercial and public-sector clients.
With broad, scalable expertise, Core BTS is passionate about solving complex issues with an unwavering focus on client experience.
Job Description
Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional customer service. This role will be vital in ensuring a smooth roll out of Cisco IP Phones to users. The successful candidate will have a positive attitude and be self-motivated, with the willingness to learn and continue building their knowledge.
  • Provides technical support and guidance to resolve users Cisco IP phone hardware and software problems.
  • Develops training materials and/or provides onsite training.
  • Drafts or revises user training manuals and procedures.
  • Maintains logs of support services provided in the ticketing system or other appropriate database.
  • Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
  • Applies knowledge of computer software and hardware to assist users in resolving problems.
  • Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
  • Coordinates service or replacement of defective products from vendors and manufacturers.
  • Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
  • Performs other related duties as assigned.

Qualifications
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • Thorough understanding of technology commonly used by clients and employees.
  • Ability to explain technical problems to nontechnical employees.

Education and Experience:
  • Two years of experience or Associates degree required; Bachelors degree in Computer Science, Business Administration, or related field preferred.

Additional Information
The compensation range for this position is $70,000-$80,000, depending on experience.
Location: NYC-ALL BOROS

Apply