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Entry Level Technical Support Analyst Jobs in Commack, NY

Wispr Flow

Technical Support Engineer

New York, NY · On-site

$60K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

About the Role We're looking for a Technical Support Engineer who doesn't just close tickets. You ... Use AI tools to accelerate your workflow: drafting responses, analyzing patterns, diagnosing issues ...

RELX

Technical Account Manager

New York, NY

$78K - $130K/yr

About the Role The Support Analyst is responsible for providing advanced technical support by investigating, analyzing, troubleshooting, and reproducing complex customer-reported issues. Unlike ...

LexisNexis

Technical Account Manager

New York, NY · On-site

$78K - $130K/yr

About the Role The Support Analyst is responsible for providing advanced technical support by investigating, analyzing, troubleshooting, and reproducing complex customer-reported issues. Unlike ...

RELX Group plc

Technical Account Manager

New York, NY · On-site

$78K - $130K/yr

About the Role The Support Analyst is responsible for providing advanced technical support by investigating, analyzing, troubleshooting, and reproducing complex customer-reported issues. Unlike ...

Core BTS, INC.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Provides technical support and guidance to resolve users Cisco IP phone hardware and software ... Strong analytical and problem-solving skills. * Proficient with Microsoft Office Suite or related ...

Core BTS, Inc.

User Support Analyst

New York, NY

$70K - $80K/yr

Provides technical support and guidance to resolve users Cisco IP phone hardware and software ... Strong analytical and problem-solving skills. * Proficient with Microsoft Office Suite or related ...

Flextrade

Technical Analyst

Great Neck, NY · On-site

$80K - $85K/yr

As a Level-1 Production Support Analyst, you will play a critical role in ensuring client ... Troubleshoot and resolve technical problems, escalating when necessary. * Maintain clear and ...

Amplitude

Technical Support Engineer (Statsig)

New York, NY · On-site

  • Medical

  • Dental

  • Vision

People will rely on your tech expertise with analytical thinking to educate them on our product ... As a Technical Support Engineer, you will: * Answer and/or escalate all support tickets via email ...

mthree

Production Support Analyst

New York, NY · On-site

We are looking for a Production Support Analyst to join our client's team in NYC. This is a ... The role offers a fast-paced and interesting mix of technical and business challenges, allowing the ...

mthree

Production Support Analyst

New York, NY

We are looking for a Production Support Analyst to join our client's team in NYC. This is a ... The role offers a fast-paced and interesting mix of technical and business challenges, allowing the ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Technical Requirements: * Knowledge of Adobe Creative Suit, Acrobat, MS Office, Financial Software ... as a Support Analyst in a fast-paced office environment. * High School Diploma required, some ...

mThree

Production Support Analyst

New York, NY

We are looking for a Production Support Analyst to join our client's team in NYC. This is a ... The role offers a fast-paced and interesting mix of technical and business challenges, allowing the ...

Skip Hop Inc

IT Support Analyst

New York, NY

Technical Requirements: * Knowledge of Adobe Creative Suit, Acrobat, MS Office, Financial Software ... as a Support Analyst in a fast-paced office environment. * High School Diploma required, some ...

Glean

Designated Technical Support Engineer

New York, NY

$120K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding ... Ability to debug issues including searching & reading application logs, analyzing stack traces and ...

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All JobsTechnical Support Analyst JobsEntry Level Technical Support Analyst JobsEntry Level Technical Support Analyst Jobs in Commack, NY

Entry Level Technical Support Analyst information

See Commack, NY salary details

$15

$28

$45

How much do entry level technical support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level technical support analyst in Commack, NY is $28.52, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $32.36 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

What cities near Commack, NY are hiring for Entry Level Technical Support Analyst jobs?

Cities near Commack, NY with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Technical Support Engineer

Wispr Flow

New York, NY • On-site

$60K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Job description

About Wispr
We're building the first voice interface a billion people use every day.
Our first product, Flow, lets you talk instead of type anywhere on your computer or phone, and turns messy speech into polished text that is ready to send. It's scaled from $2M → $50M in ARR in under 12 months with millions of users and thousands of enterprise customers. How we think →
The team is still small enough that every person shapes what gets built.
About the Role
We're looking for a Technical Support Engineer who doesn't just close tickets. You deliver an 11-star experience to every single customer, regardless of their plan or what they pay. Every person who reaches out should come away feeling genuinely delighted, not just helped.
You'll be on the front lines solving real problems for Wispr Flow users while shaping how customers feel about our product in their inbox, in their app store reviews, and in every conversation they have about us. How our customers talk about Wispr matters deeply, and you'll play a direct role in earning that trust.
This isn't a role where someone hands you a script for every situation. You'll write your own, often with the help of AI. You'll need creativity, technical depth, and the judgment to know when a problem needs a workaround, when it needs a bug report, and when it needs you to build something entirely new to fix it.
What You'll Do
  • Resolve customer support tickets across billing, account, product, and technical issues with speed, empathy, and precision
  • Deliver a consistently delightful experience to every customer, every time. Free users and enterprise accounts alike
  • Advocate for customers internally by surfacing product gaps, recurring pain points, and feature requests to product and engineering teams
  • Stay close to customer sentiment across support channels, app store reviews, social media, and community forums. Understand how customers feel about Wispr and proactively address what shapes that perception
  • Investigate and triage bugs end-to-end: reproducing issues, pulling logs, tracing root causes, and writing clear bug reports that engineering can act on immediately
  • Use AI tools to accelerate your workflow: drafting responses, analyzing patterns, diagnosing issues, and building lightweight automations that make the whole team faster
  • Manage ticket queues with attention to SLAs, priority tiers, and customer impact
  • Contribute to internal knowledge bases, support documentation, and process improvementsIdentify trends across tickets and translate them into actionable insights for product, engineering, and leadership
  • Collaborate cross-functionally with security, compliance, billing, and engineering to resolve complex customer issues

What We're Looking For
  • High agency: you see a problem and fix it without waiting for permission or a playbook, then you document what you found so the rest of the team can learn from it and build on it
  • AI-native workflow: you already use AI daily to move faster, write better, solve harder problems, and automate repetitive work; strong prompting skills are a must
  • Technical depth: you're comfortable reading logs, navigating developer tools, understanding APIs, and debugging software issues even if you're not writing production code
  • Pattern recognition: you spot the signal in the noise; when the same issue shows up three different ways, you connect the dots
  • Customer obsession: you believe every customer deserves an 11-star experience; you don't adjust your effort based on what someone pays
  • Clear communication: you write concise, accurate responses that respect the customer's time and technical level
  • Creative problem-solving: when the standard answer doesn't exist, you build one
  • Comfort with ambiguity: you don't just tolerate fast pivots and shifting priorities, you're genuinely excited by them. This is an early-stage startup where extreme flexibility isn't a nice-to-have, it's the job. Things move fast here and you should be able to not just keep up, but thrive because of it.

A note on experience: We care far more about how you think than where you've worked. If you've spent your career in hospitality, retail, teaching, or any other field where you learned to genuinely care for people, solve problems creatively, and stay composed when things get hectic, you might be exactly who we're looking for. Tools can be learned quickly; curiosity, customer instinct, and high agency can't be taught. If this role excites you but your resume doesn't look like a traditional tech support background, we'd still love to hear from you.
Nice to Have
  • Experience with support tooling like Pylon, Intercom, or Zendesk
  • Familiarity with Sentry, Linear, Notion, or similar engineering/ops tools
  • Background in Saas, developer tools, or AlExperience with Stripe billing or enterprise account management
  • You've built automations, internal tools, or workflows that made a support team more effective

Why Wispr
You'll join a small, high-impact team where your work directly shapes how customers experience our product and how they talk about it. Customer sentiment isn't a metric we check quarterly; it's something we actively build with every interaction. We move fast, we care deeply about craft, and we believe the best support engineers are some of the most important people in the company.
Logistics
Location. About 60% of the team is in San Francisco and the rest are remote, mostly US-based.
  • If you're in SF: you'll be in the office most days. We think the best work happens in person. Most of the team is here five days a week, and a few do three or four days depending on family or long commutes.
  • If you're remote: we're open to remote for some roles. We fly remote teammates to SF for three to four days a month.

Visa sponsorship. We sponsor visas: H1B, O1, EB1, L1, STEM + OPT, and more. We can't successfully sponsor for every role and every candidate, but if we make you an offer we'll make every reasonable effort, and we retain an immigration law firm to help.
What we offer
We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:
  • Equity on employee-friendly terms, including extended exercise windows and a combination of ISOs and RSUs. Ask us for more details!
  • Health, dental and vision. We cover 100% of the premium on the Anthem Blue Cross Gold PPO, and 75% of premiums for dependents. (US only)
  • 401(k) with up to a 4% match. (US only)
  • Flexible time off and company holidays.
  • All meals in the office, plus commuter benefits and relocation reimbursement if you're moving to San Francisco.
  • A high-spec laptop, monitor, and a whisper-friendly microphone.
  • Regular team events and off-sites.
  • 16 weeks of paid parental leave (12 weeks for non-birthing parent). The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We're designing how humans interact with AI, which makes representation even more important, and we strive to include a range of diverse perspectives on our team.
We are committed to ensuring a fair and accessible interview process. If you need any accommodations or adjustments, please let us know.

Apply