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Entry Level Technical Support Analyst Jobs in Commack, NY

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IT Support Analyst

New York, NY · On-site

$80K - $100K/yr

... Analyst to help deliver an exceptional technology experience for our employees ... You'll support a distributed workforce by resolving technical issues, administering core IT systems ...

Barnard College

IT Analyst for Service Desk

New York, NY · On-site

$25 - $29/hr

Job: IT Analyst for Service Desk Reporting to the IT Support Manager, the Support Analyst is a customer service and front-line technical support professional that performs intake on student, faculty ...

Barnard College

IT Analyst for Service Desk

New York, NY · On-site

$25 - $29/hr

Job: IT Analyst for Service Desk Reporting to the IT Support Manager, the Support Analyst is a customer service and front-line technical support professional that performs intake on student, faculty ...

RecruitingDash

CADD Support Assistant

New York, NY · On-site

$17.50 - $23.25/hr

Under direct supervision, assist with collecting, compiling, and analyzing data from the physical ... Provide entry-level technical design assistance that accounts for the proper illustration, fit form ...

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Entry Level Technical Support Analyst information

See Commack, NY salary details

$15

$28

$45

How much do entry level technical support analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level technical support analyst in Commack, NY is $28.52, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $32.36 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

What cities near Commack, NY are hiring for Entry Level Technical Support Analyst jobs?

Cities near Commack, NY with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Litigation Support Analyst, Hosting

TransPerfect

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

TransPerfect rating

7.0

Company rating: 7.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

266th of 492 rated business services

Job description

TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Who We Are:
TransPerfect Legal Solutions (TLS) empowers legal professionals to leverage AI, analytics, and multi-language technology across e-discovery, forensic consulting, due diligence, privacy, managed review, and staffing projects. TLS delivers software and service solutions to every Am Law 200 and Global 100 firm, and the majority of Fortune 500 corporate legal departments.
What You Will Be Doing:
Provide technical Hosting support to Project Management Teams globally. Manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.
  • Communicate with Project Management Teams as well as clients in order to effectively execute tasks throughout the life cycle of a case.
  • Troubleshoot any tech-related issues; both internally and externally.
  • Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients' needs.
  • Handle multiple projects and jobs to ensure deadlines are met.
  • Ensure smooth transition of work between day and evening shifts.
  • Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.
  • Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to.
  • Perform other tech-based special projects or duties when required.
  • Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR
  • Create custom event handlers and Relativity Scripts to improve workflow

Who We Are Looking For:
  • Bachelor's Degree in related field, such as computer sciences or information management-technology, a strong technical background is helpful.
  • Knowledge of MS Office applications required.
  • Ability to convey technical processes and terminology into easy to understand language.
  • Strong organizational skills.
  • Excellent customer service skills.
  • Strong written and oral communication skills.
  • Available to work overtime, including evenings and weekends as needed.
  • Available by phone or email when out of the office as needed.
  • Ability to work well under pressure and meet tight deadlines.
  • Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis.

DESIRED SKILLS AND EXPERIENCE:
  • Experience in litigation technology/vendor side preferred.
  • Knowledge of SQL and/or Visual Basic.
  • Experience with LAW PreDiscovery or IPRO is a major plus.
  • Experience with Concordance and Summation is a plus.
  • Experience administrating Relativity.

Where Your Career Is Going:
At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you're ready to join a growing company and jumpstart your career, we want to hear from you! All departments offer career growth and development that can combine your skills, interest, and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.
End your job search and find your career at TransPerfect #careersNOTjobs.
Why TransPerfect:
For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.
We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com and www.transperfectlegal.com

What TransPerfect employees say

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Benefits

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About TransPerfect

Sourced by ZipRecruiter

TransPerfect was founded in 1992 with a simple mission to provide the highest quality language services to leading organizations worldwide. Started as a two-person company operating out of a dorm room, TransPerfect has spent nearly three decades solving global business challenges for our clients, and has turned into one of the most successful growth stories in the business world.

Industry

Translation services

Company size

5,001 - 10,000 Employees

Headquarters location

New York, NY, US

Year founded

1992

Social media

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