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Entry Level Technical Support Analyst Jobs in Idaho

ISHE

Technical Support Representative

Boise, ID · On-site

$250/hr

As a Technical Support Representative, you will be working in a positive cultural environment ... Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests ...

Dassault Aviation

COMMAND CENTER TECHNICAL REP

Boise, ID · On-site

$95K - $105K/yr

Join Our Team as a Falcon Jet Technical Support Specialist! Are you passionate about aviation and ... Analyze and recommend corrective actions for aircraft discrepancies, ensuring timely resolution.

OTSI

HR Services Support 3

Boise, ID · On-site

... systems analysis, or enterprise software implementations. Experience supporting large, cross functional technology projects. Strong requirements gathering, process documentation, and technical ...

OTSI

HR Services Support 3

Boise, ID · Hybrid

... systems analysis, or enterprise software implementations. Experience supporting large, cross functional technology projects. Strong requirements gathering, process documentation, and technical ...

LUMA

Technical Records Specialist 1 - DMV

Boise, ID · On-site

$18/hr

Centralized Processing Unit Technical Records Specialist 1 positions are entry level opportunities in our Division of Motor Vehicles (DMV). There is potential to advance in not only the DMV but Idaho ...

LUMA

Technical Records Specialist 1

Boise, ID · On-site

$17.94/hr

This role will have the support of a strong, cohesive team. The agency encourages staff growth and ... and analysis of complex or technical information. This includes reviewing multiple sources ...

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Entry Level Technical Support Analyst information

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$14

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How much do entry level technical support analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level technical support analyst in Idaho is $25.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $29.42 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Analyst jobs in Idaho?

The most popular types of Technical Support Analyst jobs in Idaho are:

What cities in Idaho are hiring for Entry Level Technical Support Analyst jobs?

Cities in Idaho with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Technical support specialist

Progressive Technology Solutions

Boise, ID • On-site

Contractor

Re-posted 5 days ago

Job description

Job Description
  • We are seeking a technical support specialist with a proven track record of delivering excellent customer service.
  • This position is fast paced managing inbound technical customer & reseller service events remotely (phone, chat, email).
  • You will be supporting HP commercial high-end printers & technologies which may include one or more product lines (HP PageWide XL, HP Latex, UV products).
  • This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service.
  • We support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.
    Qualifications

    Skills Required:

    • Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise.
    • We are looking for candidates with support experience that exceeds basic level product support such as simple items like cell phones etc.
    • This is not an entry level position and requires 2+ years of applicable experience.
    • Exposure to a variety of computer applications, data bases, remote access applications, and network configurations.
    • Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base.
    • Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction.
    • Prior experience within a care center / remote support center managing service events via a ticketing system.
    • Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome
    • Knowledge of structured methodology to resolve an issue such as 5-step troubleshooting.

    Desired Skills:

    • Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites
    • Graphics and / or application support experience. Adobe suites, RIP software, print job configuration setup
    • Exposure to different media / substrate types, car wraps, banners, commercial prints
    • Previous Designjet, Latex or UV product experience Applicants should be capable of working any shift from 6am -6pm Monday - Friday to be considered.
    • Professionalism is that the root of our success and therefore, we are looking for well qualified candidates that have exemplary statuses in current or previous job roles.
    • Product specific training will be provided to those with the appropriate background to excel in this role.
    • This position for the right candidate has potential for advancement and longevity.
    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Apply