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Entry Level Technical Support Analyst Jobs in Wisconsin

Kiongroup

Technical Support Associate

Wauwatosa, WI

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Kiongroup

Technical Support Associate

Wauwatosa, WI · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

KHS USA INC

Technical Support Manager

Waukesha, WI · On-site

The Technical Support Manager balances hands-on technical support, customer interaction, and ... analysis and customer needs. * Take a proactive sales-support approach by promoting Regional ...

General Beverage

I.T. Support Analyst

Oshkosh, WI · On-site

The IT Support Analyst provides technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a ...

Veeva

$80K/yr

This is not your traditional technical analyst role. If you have coding skills and want to be ... support content and data migration. * Build cutting edge tools used by the Veeva Services team ...

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Entry Level Technical Support Analyst information

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How much do entry level technical support analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for entry level technical support analyst in Wisconsin is $27.79, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $31.54 per hour, depending on experience, location, and employer.

What does an Entry Level Technical Support Analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an Entry Level Technical Support Analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What jobs pay $700 a day?

Entry Level Technical Support Analysts typically do not earn $700 a day; such high daily rates are more common in specialized or freelance IT consulting, project management, or contract roles requiring advanced skills and certifications. Most entry-level support positions pay hourly wages, with higher daily earnings possible through overtime or contract work, but reaching $700 daily usually involves more senior or specialized positions.

Is AI replacing tech support?

AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing basic assistance. However, entry-level technical support analysts are still essential for handling complex problems, customer interactions, and tasks requiring human judgment and communication skills. AI tools can augment support roles but are unlikely to fully replace human support staff in the near future.

What are the key skills and qualifications needed to thrive as an Entry Level Technical Support Analyst, and why are they important?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

How to get into IT support with no experience?

Entry-level technical support analyst roles often require basic knowledge of computer hardware, operating systems, and troubleshooting skills. Gaining certifications like CompTIA A+ and developing familiarity with common tools such as ticketing systems can improve chances; internships or volunteering can also provide practical experience.

Is tech support an entry-level job?

Entry-level technical support analyst positions are typically designed for individuals with minimal professional experience and often require basic knowledge of computer systems, troubleshooting skills, and customer service. These roles usually offer on-the-job training and may require certifications such as CompTIA A+ to demonstrate foundational skills.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

What are the most commonly searched types of Technical Support Analyst jobs in Wisconsin? The most popular types of Technical Support Analyst jobs in Wisconsin are:
What cities in Wisconsin are hiring for Entry Level Technical Support Analyst jobs? Cities in Wisconsin with the most Entry Level Technical Support Analyst job openings:
Entry Level Technical Support Analyst jobs near you
Technical Support Analyst

Technical Support Analyst

MARS Solutions Group

Milwaukee, WI • On-site

Contractor

Posted 19 days ago

Job description

MARS Solutions Group is looking for a Technical Support Analyst. Our client is a (Technology/Financial Services) industry leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability.
This is a hybrid position. 3 days (Mon, Tues, Wed) onsite at our Milwaukee or Franklin, WI office. 

Job Title: Associate Support Engineer I 

About the Role:

To support our growing team, we are looking for an Associate Support Engineer to work with our Field Experience team.You're the right fit if you love to solve problems and are always striving to learn new things. We're looking for self-motivated and self-driven engineers who are passionate about what they do and love technology.
As an Associate Support Engineer (NM Conect), you will be directly supporting the Field Experience as it relates to the (NMC) NM Connect, NMC Digital and SRC. In addition to being a voice of the user, you will be working directly with a wide variety of field and Home Office users, both helping to resolve their technical questions and issues and to help them use NMC/SRC to maximize their effectiveness, efficiency, and productivity.

Key Responsibilities:

  • Uses knowledge of PC, mobile devices, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support to effectively support our customers. Provides omni-channel technical support (Home Office and Field) in a fast-paced, high-pressure environment while multi-tasking (e.g. two simultaneous chat windows) and/ or reprioritizing efforts as needed.
  • Performs initial client experience consultation to include Applying functional/technical knowledge for problem/issues analysis, use of software tools to assist in developing solutions, and test fixes to resolve first action whenever possible.
  • Seeks more complex assignments and issue resolution to gain experience in becoming a cross-functional technical subject matter expert in both Field and home office technology support.
  • Identifies process/ service improvement ideas with a continuous learning and improvement mindset. Partners with more experienced team members to help drive innovation and idea implementation where possible.
  • Ability to establish strong interpersonal relationships with internal and external teams. Participates in temporary project/support assignments as needed.
  • Leverages experience, existing communication channels, and knowledge management to execute processes and resolve issues while exciting and level-setting clients about the technology environment. Offers ideas to enhance client experience

Desired Qualifications and Skills:

  • Associate or Bachelor's degree in Computer Science, MIS, or related field OR a significant amount of directly related work experience required
  • Minimum of 2 years technical Help Desk experience
  • Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.
  • Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally and in writing at all levels in a succinct yet understandable fashion based on audience.
  • Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing technology environment. Resolves issues while exciting and level-setting clients about the technology environment. Offers ideas related to enhancing the client experience.
  • Strong oral and written communication skills, including the ability to quickly build rapport and create a distinctive client experience.
  • Strong analytic skills and ability to solve problems
  • Initiative and motivation to include willingness to share feedback to drive process improvement
  • Keen attention to detail including proficiency in clear and understandable ticket documentation.
  • Ability to adapt to the changing needs of the business.

Skills-Proficiency Level:

Agile Methodologies - Basic
Communication - Intermediate
Cross-Functional Partnerships - Basic
Customer Advocacy - Basic
Customer Service - Intermediate
Engineering Practices - Basic
IT Service Management - Basic
Monitor System Performance - Basic
Programming Languages - Basic
Software Engineering - Basic
Technical Problem Solving - Intermediate
Technology Platforms - Basic

About MARS Solutions Group:
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.