Be Seen First
Menomonee Falls, WI · On-site
$38K - $43K/yr
We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an early-career IT professional who enjoys solving problems, helping people, and learning quickly. Most ...
New
Quick apply
Be Seen First
Menomonee Falls, WI · On-site
$38K - $43K/yr
We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an early-career IT professional who enjoys solving problems, helping people, and learning quickly. Most ...
New
Be Seen First
Menomonee Falls, WI · On-site
$38K - $43K/yr
We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an early-career IT professional who enjoys solving problems, helping people, and learning quickly. Most ...
New
Quick apply
Be Seen First
Menomonee Falls, WI · On-site
$38K - $43K/yr
We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an early-career IT professional who enjoys solving problems, helping people, and learning quickly. Most ...
New
Be Seen First
Menomonee Falls, WI · On-site
$38K - $43K/yr
We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an early-career IT professional who enjoys solving problems, helping people, and learning quickly. Most ...
New
Quick apply
Be Seen First
Menomonee Falls, WI · On-site
$38K - $43K/yr
We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an early-career IT professional who enjoys solving problems, helping people, and learning quickly. Most ...
New
Be Seen First
Menomonee Falls, WI · On-site
$38K - $43K/yr
We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an early-career IT professional who enjoys solving problems, helping people, and learning quickly. Most ...
New
Quick apply
Be Seen First
Menomonee Falls, WI · On-site
$38K - $43K/yr
We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an early-career IT professional who enjoys solving problems, helping people, and learning quickly. Most ...
New
New Berlin, WI · On-site
Customer Care Manager In this role, you will have the opportunity to provide technical, order, and ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...
New Berlin, WI · On-site
Customer Care Manager In this role, you will have the opportunity to provide technical, order, and ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...
New Berlin, WI · Hybrid
Customer Care Manager __ In this role, you will have the opportunity to provide technical, order ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...
New Berlin, WI · Hybrid
Customer Care Manager __ In this role, you will have the opportunity to provide technical, order ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...
$20 - $25/hr
Description The IT Plant Support Analyst provides onsite technical support for manufacturing plant operations and corporate office users, ensuring IT systems, devices, and services remain operational ...
$20 - $25/hr
Description The IT Plant Support Analyst provides onsite technical support for manufacturing plant operations and corporate office users, ensuring IT systems, devices, and services remain operational ...
New Berlin, WI · Hybrid
Customer Care Manager In this role, you will have the opportunity to provide technical, order, and ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...
New Berlin, WI · Hybrid
Customer Care Manager In this role, you will have the opportunity to provide technical, order, and ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...
New Berlin, WI · Hybrid
Customer Care Manager __ In this role, you will have the opportunity to provide technical, order ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...
New Berlin, WI · Hybrid
Customer Care Manager __ In this role, you will have the opportunity to provide technical, order ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...
New Berlin, WI · Hybrid
Customer Care Manager __ In this role, you will have the opportunity to provide technical, order ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...
New Berlin, WI · Hybrid
Customer Care Manager __ In this role, you will have the opportunity to provide technical, order ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...
$20 - $25/hr
Description The IT Plant Support Analyst provides onsite technical support for manufacturing plant operations and corporate office users, ensuring IT systems, devices, and services remain operational ...
Quick apply
$20 - $25/hr
Description The IT Plant Support Analyst provides onsite technical support for manufacturing plant operations and corporate office users, ensuring IT systems, devices, and services remain operational ...
New Berlin, WI · On-site
Customer Care Manager In this role, you will have the opportunity to provide technical, order, and ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...
New Berlin, WI · On-site
Customer Care Manager In this role, you will have the opportunity to provide technical, order, and ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...
New Berlin, WI · Hybrid
Customer Care Manager In this role, you will have the opportunity to provide technical, order, and ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...
New Berlin, WI · Hybrid
Customer Care Manager In this role, you will have the opportunity to provide technical, order, and ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...
The Technical Support Specialist I position provides superior assistance to our external client ... analytical skills Ability to prioritize, multi-task, and thrive in a fast-paced environment and ...
The Technical Support Specialist I position provides superior assistance to our external client ... analytical skills Ability to prioritize, multi-task, and thrive in a fast-paced environment and ...
Waukesha, WI · On-site
The Technical Support Specialist I position provides superior assistance to our external client ... analytical skills Ability to prioritize, multi-task, and thrive in a fast-paced environment and ...
Waukesha, WI · On-site
The Technical Support Specialist I position provides superior assistance to our external client ... analytical skills Ability to prioritize, multi-task, and thrive in a fast-paced environment and ...
Milwaukee, WI · On-site
The Epic Support Analyst provides technical and workflow support, manages system configuration and user access, coordinates testing and implementation of system updates, develops training resources ...
Quick apply
Milwaukee, WI · On-site
The Epic Support Analyst provides technical and workflow support, manages system configuration and user access, coordinates testing and implementation of system updates, develops training resources ...
Milwaukee, WI · On-site
$70 - $110/hr
The Epic Support Analyst provides technical and workflow support, manages system configuration and user access, coordinates testing and implementation of system updates, develops training resources ...
Milwaukee, WI · On-site
$70 - $110/hr
The Epic Support Analyst provides technical and workflow support, manages system configuration and user access, coordinates testing and implementation of system updates, develops training resources ...
Hartford, WI · On-site
The Technical Support Specialist I position provides superior assistance to our external client ... analytical skills Ability to prioritize, multi-task, and thrive in a fast-paced environment and ...
Hartford, WI · On-site
The Technical Support Specialist I position provides superior assistance to our external client ... analytical skills Ability to prioritize, multi-task, and thrive in a fast-paced environment and ...
Milwaukee, WI · On-site
$55K - $65K/yr
The Epic Support Analyst provides technical and workflow support, manages system configuration and user access, coordinates testing and implementation of system updates, develops training resources ...
Milwaukee, WI · On-site
$55K - $65K/yr
The Epic Support Analyst provides technical and workflow support, manages system configuration and user access, coordinates testing and implementation of system updates, develops training resources ...
Milwaukee, WI · On-site
The Epic Support Analyst provides technical and workflow support, manages system configuration and user access, coordinates testing and implementation of system updates, develops training resources ...
Milwaukee, WI · On-site
The Epic Support Analyst provides technical and workflow support, manages system configuration and user access, coordinates testing and implementation of system updates, develops training resources ...
$15.53 - $18.11
9% of jobs
$18.11 - $20.69
12% of jobs
$21.42 is the 25th percentile. Wages below this are outliers.
$20.69 - $23.27
16% of jobs
The median wage is $25.17 / hr.
$23.27 - $25.85
18% of jobs
$25.85 - $28.43
12% of jobs
$30.43 is the 75th percentile. Wages above this are outliers.
$28.43 - $31.01
11% of jobs
$31.01 - $33.59
10% of jobs
$33.59 - $36.17
6% of jobs
$36.17 - $38.76
3% of jobs
$38.76 - $41.34
1% of jobs
$41.34 - $43.92
2% of jobs
$15
$27
$43
| Aspect | Entry Level Technical Support Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; certifications like CompTIA A+ often preferred | High school diploma or equivalent; certifications like CompTIA A+ often preferred |
| Work Environment | Corporate IT departments, tech support centers, remote support | Help desks, call centers, on-site support roles |
| Employer & Industry Usage | Used across various industries including tech, finance, healthcare | Common in IT service providers, large organizations, retail |
Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.
The most popular types of Technical Support Analyst jobs in Wisconsin are:
Cities in Wisconsin with the most Entry Level Technical Support Analyst job openings:
Menomonee Falls, WI • On-site
$38K - $43K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
This job post has expired 1 day ago. Applications are no longer accepted.
Redbird Security is a security-first MSP that serves one industry: independent insurance agencies across the United States. We keep agencies running, protect them from threats, and support their people with technology that works.
We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an early-career IT professional who enjoys solving problems, helping people, and learning quickly.
Most companies would call this a Tier 1 role. We do not run rigid tiers. You will work alongside experienced technicians who value communication, documentation, and ownership.
What You Will Do:
Respond to client requests by phone, email, ticket, and remote session
Troubleshoot Windows 11, Microsoft 365, workstations, printers, mobile devices, and connectivity
Administer Microsoft 365 and Entra ID: accounts, password resets, MFA, licensing, groups, and access
Support secure remote access, endpoint protection, and application control with guidance from senior techs
Learn agency technology: Applied Epic, HawkSoft, AMS360, and related line-of-business applications
Work daily in PSA, RMM, remote control, and documentation tooling
Document clearly, follow SOPs, build the knowledge base, and own client communication through escalation
Support is delivered remotely from our Menomonee Falls office. Client-site travel is very limited.
What You Bring:
Clear verbal and written communication with a client-first mindset
Working knowledge of Windows 11, Microsoft 365, hardware, and basic networking
Organization and the judgment to prioritize in a fast-moving queue
Curiosity, humility, and follow-through
What Will Help You Succeed:
CompTIA A+, Network+, or Security+ certifications; experience in a service desk, MSP, technical support, or customer-facing environment; familiarity with Microsoft 365 technologies such as Entra ID, Intune, Defender, Exchange Online, SharePoint, and Teams; a solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, wireless, firewalls, and secure remote access; and hands-on experience with EDR, application control, PSA, or RMM platforms.
What We Offer:
Pay based on experience, certifications, and demonstrated ability
Health, dental, and vision insurance
Retirement plan with company match
Certification reimbursement and real professional development
A team that values learning, accountability, and doing the work right
A clear path into Microsoft 365 administration, systems administration, project work, security operations, or service leadership
Redbird Security helps independent insurance agencies reduce downtime, strengthen security, support their teams, and keep the business moving without the constant drag of IT problems, vendor confusion, or preventable risk.
We combine managed IT, managed security, help desk support, Microsoft 365 protection, cyber risk reduction, and practical IT strategy into one clear plan built around your agency’s daily operations.
Our focus is simple:
Fewer disruptions so your team can stay productive.
Stronger protection for your users, devices, systems, and sensitive client data.
Better support from a team that takes ownership instead of leaving you stuck between vendors and unanswered tickets.
We understand the agency systems and vendor relationships that shape daily operations, including platforms like Applied Epic, HawkSoft, and AMS360. That helps us solve problems faster, improve workflows, and reduce pressure on your team.
For agencies that cannot afford downtime, weak security, or IT guesswork, Redbird Security provides the structure, protection, and support to keep the business moving.
