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Entry Level Technical Support Analyst Jobs in Wisconsin

Robert Half

Help Desk/Desktop Support Analyst

Milwaukee, WI · On-site

$22.80 - $26.40/hr

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for employees in Milwaukee, Wisconsin. This Long-term Contract position is ideal for someone who enjoys ...

Jezet Seating NV

WI · On-site

$50 - $70/hr

TECHNICAL SUPPORT SPECIALIST AFTER SALESAfter-Sales Technical Support Specialist As an After-Sales ... You will analyse reports received by phone or email, identify the problem and offer practical ...

TEKsystems

IT Support Analyst

Richland Center, WI

$20 - $25/hr

TEKsystems is seeking an IT Support Analyst to provide hands-on technical support for a manufacturing operations and corporate office environment. This is a high-visibility role that combines end ...

Incognito Software Systems Inc

WI · On-site

The Software Support Analyst will learn the AssetWorks suite of products ... A technical background is required as navigating both the customer facing front-end of the ...

TEKsystems

IT Support Analyst

Richland Center, WI

$20 - $25/hr

TEKsystems is seeking an IT Support Analyst to provide hands-on technical support for a manufacturing operations and corporate office environment. This is a high-visibility role that combines end ...

Robert Half

Application Support Engineer

Middleton, WI · On-site

$42 - $51/hr

We are seeking an Application Support Analyst - SolidWorks to join our IT team and provide hands-on technical support for SolidWorks and other engineering applications. This role will be responsible ...

TEKsystems

Desktop Support

Beloit, WI

$19 - $21/hr

Entry-Level IT Support Analyst Schedule: 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM This is an excellent entry-level IT opportunity for someone looking to grow their technical support career. Candidates ...

EOC Group

WI · On-site

$80 - $100/hr

Support customers during industrial trials and start‑ups ... Analyze technical issues, identify root causes, and implement sustainable solutions * Prepare and ...

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Entry Level Technical Support Analyst information

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$15

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$43

How much do entry level technical support analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level technical support analyst in Wisconsin is $27.79, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $31.54 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Analyst jobs in Wisconsin?

The most popular types of Technical Support Analyst jobs in Wisconsin are:

What cities in Wisconsin are hiring for Entry Level Technical Support Analyst jobs?

Cities in Wisconsin with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Help Desk/Desktop Support Analyst

Robert Half

Milwaukee, WI • On-site

$22.80 - $26.40/hr

Temporary

Posted 6 days ago

Job description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for employees in Milwaukee, Wisconsin. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues, keeping equipment records organized, and creating a smooth experience for new hires and departing staff. The role blends hands-on desktop support, asset coordination, and user assistance, requiring strong communication, attention to detail, and a customer-focused approach.
Responsibilities:
• Provide front-line support for hardware, software, printer, network, and mobile device issues, ensuring employees receive timely and effective assistance.
• Record incidents, troubleshooting steps, and outcomes in the ticketing system to maintain clear and accurate support documentation.
• Set up, configure, test, and deploy desktops, laptops, and mobile devices for employees while confirming readiness before delivery.
• Maintain up-to-date asset records by tracking equipment assignments, serial numbers, tags, locations, and related documentation.
• Conduct inventory checks and support reporting activities to improve visibility into device usage, stock levels, and overall asset status.
• Coordinate device moves, replacements, repairs, upgrades, and retirement activities while working with vendors and service providers as needed.
• Support onboarding by preparing user accounts, workstations, software access, and mobile devices, and by helping new employees get started with their technology.
• Manage offboarding tasks by collecting assigned equipment, wiping and decommissioning devices, revoking access, and handling mobile line changes in line with security requirements.
• Escalate advanced technical problems when necessary and follow through to help ensure issues are resolved completely and on schedule.• At least 1 year of experience in desktop support, help desk, or a similar IT support environment.
• Working knowledge of Windows 10 and Windows 11 in a business setting.
• Familiarity with Active Directory and Active Directory Users & Computers for basic account and access administration.
• Experience using a ticketing system to manage service requests, updates, and resolution details.
• Understanding of computer hardware, desktop equipment, and hardware or software installation procedures.
• Exposure to asset inventory or asset management processes, including tracking assigned equipment.
• Ability to troubleshoot common technical issues and explain solutions clearly to non-technical users.
• Experience supporting onboarding activities and mobile devices such as iPhones is preferred.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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