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Entry Level Technical Support Analyst Jobs in Madison, WI

State of Wisconsin

Technical Services Analyst

Madison, WI · On-site +1

$58K/yr

Position Summary The Technical Services Analyst provides front-line technical support to the Wisconsin Legislature. The responsibilities of this position include the configuration, installation, and ...

New

Baker Tilly

Technical Support Sr Manager

Madison, WI · On-site

$13 - $17.25/hr

You'll work closely with analysts, Tableau Developers, and management consultants to help solve our clients' problems. Our team is distributed, but we meet quarterly and make the most of it when we ...

Exactsciences

Lab Business Analyst

Madison, WI · On-site

$76K - $125K/yr

Position Overview The Laboratory Business Systems Analyst serves as a liaison between business ... Experience with SAP Fiori apps as a business user or in technical support role #LI-AE1 Salary Range ...

Exact Sciences

Lab Business Analyst

Madison, WI · On-site

$76K - $125K/yr

Position Overview The Laboratory Business Systems Analyst serves as a liaison between business ... Experience with SAP Fiori apps as a business user or in technical support role #LI-AE1 Salary Range ...

Exact Sciences

Lab Business Analyst

Madison, WI · On-site

$76K - $125K/yr

Position Overview The Laboratory Business Systems Analyst serves as a liaison between business ... Experience with SAP Fiori apps as a business user or in technical support role #LI-AE1 Salary Range ...

SmartIPlace

Security Analyst

Madison, WI · Remote

$50 - $55/hr

Technical support responsibilities require expertise of multiple platforms, operating systems and ... Monitoring, auditing and analysis of security systems. * Provide advice to management on ...

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Entry Level Technical Support Analyst information

See Madison, WI salary details

$15

$27

$43

How much do entry level technical support analyst jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for entry level technical support analyst in Madison, WI is $27.75, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $31.49 per hour, depending on experience, location, and employer.

What does an Entry Level Technical Support Analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an Entry Level Technical Support Analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What jobs pay $700 a day?

Entry Level Technical Support Analysts typically do not earn $700 a day; such high daily rates are more common in specialized or freelance IT consulting, project management, or contract roles requiring advanced skills and certifications. Most entry-level support positions pay hourly wages, with higher daily earnings possible through overtime or contract work, but reaching $700 daily usually involves more senior or specialized positions.

Is AI replacing tech support?

AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing basic assistance. However, entry-level technical support analysts are still essential for handling complex problems, customer interactions, and tasks requiring human judgment and communication skills. AI tools can augment support roles but are unlikely to fully replace human support staff in the near future.

What are the key skills and qualifications needed to thrive as an Entry Level Technical Support Analyst, and why are they important?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

How to get into IT support with no experience?

Entry-level technical support analyst roles often require basic knowledge of computer hardware, operating systems, and troubleshooting skills. Gaining certifications like CompTIA A+ and developing familiarity with common tools such as ticketing systems can improve chances; internships or volunteering can also provide practical experience.

Is tech support an entry-level job?

Entry-level technical support analyst positions are typically designed for individuals with minimal professional experience and often require basic knowledge of computer systems, troubleshooting skills, and customer service. These roles usually offer on-the-job training and may require certifications such as CompTIA A+ to demonstrate foundational skills.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

What cities near Madison, WI are hiring for Entry Level Technical Support Analyst jobs? Cities near Madison, WI with the most Entry Level Technical Support Analyst job openings:
Entry Level Technical Support Analyst jobs near you
Oracle EBS & Fusion based Application Support Analyst

Oracle EBS & Fusion based Application Support Analyst

Amtex Systems Inc

Madison, WI • On-site

Full-time

Re-posted 2 days ago

Job description

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years.

Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.


Oracle EBS & Fusion-based Application Support Analyst

On-site in Madison, WI

Salary: 100 to 120K/Annum  + Benefits 

We are seeking a highly skilled and motivated Application Support Analyst to join our team.

The Applications Support Analyst plays a critical role in managing and enhancing the company's enterprise technology landscape. This individual ensures that business requirements for our applications environment are effectively translated into solutions that drive efficiency, innovation, and business growth. Working closely with cross-functional teams, they serve as a bridge between business needs and technology solutions.

Key Responsibilities:

· Demonstrate initiative when developing processes and solutions leveraging applications such as Oracle E-Business Suite (EBS), Oracle Cloud, Salesforce or others.

· Work to ensure optimal utilization of our business application's core functionality by building scalable solutions, minimizing customizations, and documenting solutions / best practices.

· Develop test cases, coordinate regression testing, manage bug tracking, and interface with vendors to ensure reliable system maintenance and implementation.

· Participate in analysis, requirements gathering, system design, and continuous improvement initiatives to create sustainable application architecture and solutions.

· Conduct software evaluations, provide technical analysis, and implement systems or processes to meet the company's strategic technology and company objectives.

· Serve as an SME when advising on application and supporting technology purchases for projects or environment upgrades / modifications.

· Coordinate aspects of IS projects including planning, design, implementation, and project management.

· Work closely with peers, user groups, and leadership to ensure accurate, on-time execution of deliverables.

Education

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.

Experience

Minimum of 3 years as an Applications Support Analyst, Business Analyst, or other similar IT role.

Desired Skills:

· Strong SQL or PL/SQL skills.

· Proficiency in ERP platforms, namely Oracle E-Business Suite (EBS) or Oracle Fusion.

· Experience with the integration of other applications with Oracle.

· Prior experience with data visualization applications such as Microsoft Power BI, Snowflake, or Fivetran.

· Comfortable working with tools such as Microsoft Office, Asana, Confluence, and Toad.

· Background involving Lean, Six Sigma, or ITIL methodologies is desirable.

· Excellent adaptability, organization, and communication skills.

· Experience in a manufacturing environment is a plus.

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About Amtex Systems

Sourced by ZipRecruiter

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 20 years.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

New York, NY, US

Year founded

2005

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