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Entry Level Technical Support Analyst Jobs in Madison, WI

Support Coordinator

Middleton, WI · On-site +1

$19.19 - $24/hr

... technical teams when an issue may arise. Acting as the frontline support, this role manages ... Ensure customer has provided adequate information in the case for an Advocate or Analyst to engage.

The Marketing Assistant will support daily marketing operations, assist with campaigns, and help ... Conduct market research and analyze data to identify trends and opportunities. * Maintain and ...

Reliability Engineer

Waunakee, WI · On-site

$104K - $131K/yr

The primarily function of the Reliability Engineer is reliability analysis, PM optimization, failure elimination, asset lifecycle technical support. This position will also provide technical ...

... support both financial analysis and accounting activities while gaining broad exposure to the financial operations of a global manufacturing company. This entry-level role is ideal for a recent ...

Showing results 21-40

Entry Level Technical Support Analyst information

See Madison, WI salary details

$15

$27

$43

How much do entry level technical support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level technical support analyst in Madison, WI is $27.77, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $31.49 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

What cities near Madison, WI are hiring for Entry Level Technical Support Analyst jobs? Cities near Madison, WI with the most Entry Level Technical Support Analyst job openings:

Geospatial Engineer Multiple Positions at Junior/Mid/Senior Levels

NV5

Sun Prairie, WI

Full-time

Medical, Dental, Life, Retirement

Re-posted 25 days ago


NV5 rating

8.3

Company rating: 8.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

136th of 441 rated engineering


Job description

Geospatial Engineer – Multiple Positions at Junior/Mid/Senior Levels

NV5 Geospatial (NV5G) is actively recruiting qualified and cleared Geospatial Engineers to support national security client sites in the Northern Virginia and St. Louis, MO areas. Candidates will support mission-critical Intelligence Community and Department of War projects by designing, analyzing, and supporting geospatial data, systems, and workflows. This role leverages GIS expertise and Esri technologies to deliver high-quality geospatial products, analysis, and user support in a collaborative, fast-paced environment. A Top Secret Clearance with SCI eligibility or an active TS/SCI are required conditions of employment.

Work Environment:

  • Location:  Northern Virginia Area (Springfield, VA and/or Vienna, VA)
  • Travel up to 15% of the time

At NV5, we are a collaboration of intelligent, innovative thinkers who care for each other, our communities, and the environment.  We value both heart and head, the diversity of our people, and their experiences because that is how we continue to grow as a leader in our industry and expand our individual and collective potential.

NV5 is a global technology solutions and consulting services company with a workforce of over 4,500 professionals in more than 100 offices worldwide.  NV5’s continued growth has been spurred through strategic investments in firms with unique capabilities to help current and future customers solve the world’s toughest problems.  The NV5 family brings together talent across a wide range of markets and fields, including Professional Engineers, Professional Land Surveyors, Architects, Photogrammetrists, GIS Professionals, Software Developers, IT, Project Management Professionals, and more.


  • Collect, analyze, validate, and manage geospatial data using GIS, remote sensing, and GPS tools
  • Design, build, maintain, and test geospatial databases and enterprise geodatabases
  • Perform spatial analysis and GIS processing using ArcGIS and related Esri products
  • Develop and maintain automated workflows and scripts using Python and SQL
  • Produce maps, web maps, and visualizations to support analysis and decision making
  • Integrate geospatial data with other datasets to generate actionable insights
  • Provide technical support and troubleshooting for GIS users and systems
  • Support data automation, migration, and database development efforts
  • Coordinate tasks with project and technical managers
  • Document processes, results, and customer interactions

Required Qualifications:

  • US citizenship with Active or Current (within two years of active) Top Secret Security Clearance with SCI eligibility
  • Bachelor’s degree in Geography, Geographic Information Systems (GIS), geospatial engineering, computer scient or a related field
  • 2+ years of professional experience using GIS technologies
  • Knowledge of Windows environments
  • Proficiency with Esri products (ArcGIS Desktop, Enterprise, and Online)
  • Experience with spatial analysis, GIS workflows, and database development
  • Working knowledge of relational databases (Oracle, SQL Server, PostgreSQL)
  • Strong analytical, problem solving, and communication skills
  • Ability to manage priorities and work effectively in a team environment

Preferred Qualifications:

  • Experience in technical support or customer facing GIS roles
  • Experience with data conversion or migration
  • Knowledge of Linux and UNIX environments
  • Familiarity with web mapping and remote sensing tools
  • Proficiency in Python scripting and SQL
  • GIS certifications

Clearance Requirement:

  • Active/Current Top Secret Clearance with SCI Eligibility

NV5 offers a competitive compensation and benefits package including medical, dental, life insurance, FTO, 401(k) and professional development/advancement opportunities.

Employment is contingent upon successful completion of a background check and drug screening.

NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Hours and flexibility

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About NV5

Sourced by ZipRecruiter

NV5 is a renowned company based in Los Angeles, CA, US, that operates in the architecture, engineering, and consulting industry. Officially established in 2009, this company provides technical engineering and consulting solutions that cater to public and private sectors globally. The firm is adept in a wide range of services, including infrastructure, energy, construction, program management, and environmental services. As part of its mission, NV5 seeks to deliver solutions that enhance communities and safeguard the environment meticulously.

Industry

Civil engineering construction

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US