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Senior Technical Support Analyst Jobs (NOW HIRING)

Relatient

Technical Support Analyst

Atlanta, GA · On-site +1

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

Baptistfirst

The Technical Support Analyst I shall be responsible to provide first-level technical support to end-users. This role will involve troubleshoot hardware, software, and network issues, and to ensure ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ... support. Is This the Right Role for You? We're looking for individuals who thrive in a fast-paced ...

ASM Research

Technical Support Analyst

Position Overview The Technical Support Analyst provides intermediate-level customer support for IDR Gateway sign-up, sign-in, organization setup, organization association, and user management ...

Relatient

Technical Support Analyst

Atlanta, GA · Hybrid

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site

From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ... support. Is This the Right Role for You? We're looking for individuals who thrive in a fast-paced ...

Dolbey & Company, Inc.

Be Seen First

Technical Support Analyst

Anderson Township, OH · Remote

Position Summary We are looking for an experienced Technical Support Analyst to support our healthcare documentation and speech recognition software for our customers. The ideal candidate would have ...

ASM Research

Technical Support Analyst

Position Overview The Technical Support Analyst provides intermediate-level customer support for IDR Gateway sign-up, sign-in, organization setup, organization association, and user management ...

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Senior Technical Support Analyst information

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How much do senior technical support analyst jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for senior technical support analyst in the United States is $34.86, according to ZipRecruiter salary data. Most workers in this role earn between $29.09 and $37.50 per hour, depending on experience, location, and employer.

What does a senior technical support analyst do?

A senior technical support analyst provides advanced assistance to users by diagnosing and resolving complex technical issues related to hardware, software, and network systems. They often troubleshoot problems, document solutions, and may mentor junior staff, using tools like ticketing systems and remote support software to ensure efficient resolution of technical problems.

What are some common challenges faced by Senior Technical Support Analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a Senior Technical Support Analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace the role of a Senior Technical Support Analyst. Human expertise remains essential for complex issues, troubleshooting, and customer interaction, making AI a tool to augment rather than replace support professionals. Technical support roles often require skills in troubleshooting, communication, and familiarity with support tools, which AI cannot fully replicate.

What is the role of a senior technical analyst?

A senior technical support analyst is responsible for diagnosing and resolving complex technical issues, providing advanced support to users, and ensuring system stability. They often troubleshoot hardware and software problems, utilize tools like ticketing systems, and may mentor junior staff to improve team performance.

What are the key skills and qualifications needed to thrive as a Senior Technical Support Analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is L1, L2, and L3 technical support?

In technical support roles like a Senior Technical Support Analyst, L1, L2, and L3 refer to different levels of issue resolution. L1 is frontline support handling basic problems and troubleshooting, L2 involves more complex technical issues requiring deeper knowledge, and L3 consists of experts or engineers who resolve the most advanced problems, often involving system modifications or development work.
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Senior Technical Support Analyst jobs near you
Technical Support Analyst

Technical Support Analyst

Relatient

Atlanta, GA • On-site, Remote

$23 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 hours ago

Job description

Description
At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.
Your Role at Relatient
The Technical Analyst serves as a key liaison between clients and internal teams, including Interface, Development, Billing/Accounting, Sales, and Onboarding. This role is responsible for managing client inquiries and issues, supporting add-on orders and adjustments, resolving technical errors, and ensuring seamless coordination across departments. The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction and experience.
How You'll Make an Impact:
  • Deliver a high-quality client experience by serving as the primary point of contact for support inquiries and issue resolution
  • Resolve client complaints and troubleshoot product issues via phone, email, and support cases
  • Submit, assign, and manage support cases, ensuring timely follow-up and clear communication with clients
  • Monitor the support portal and keep clients informed on the status and resolution of their cases
  • Prioritize incoming requests effectively to meet service level expectations and business needs
  • Guide clients through solutions, particularly in cases of user error or knowledge gaps
  • Handle high volumes of calls and support tickets using internal systems and tools
  • Collaborate with team leads and cross-functional partners to ensure consistent, high-quality customer service
  • Accurately document and manage call and email records within the support portal
  • Route or transfer clients to the appropriate internal departments when needed
  • Escalate high-priority issues to the support team to ensure rapid resolution
  • Conduct basic issue research and troubleshooting prior to case assignment
  • Provide web portal training and ongoing support to clients
  • Communicate case resolution clearly and effectively to clients
  • Perform other duties as assigned

What You Bring:
  • Bachelor's degree in a related field or equivalent experience in lieu of a degree
  • 1+ years of experience in a customer support environment, preferably in a technical support role
  • Basic to intermediate SQL experience (including writing queries; experience with joins is a plus)
  • Foundational understanding of programming or scripting languages
  • Strong problem-solving skills with the ability to troubleshoot technical issues and guide clients to resolution

What Success Looks Like:
  • Consistently delivers a high-quality client experience, reflected in strong satisfaction and clear communication
  • Resolves client issues efficiently and accurately while meeting or exceeding SLAs
  • Maintains a well-managed support queue with timely updates, proper prioritization, and minimal backlog
  • Collaborates effectively with cross-functional teams to ensure quick resolution and continuous improvement

Mindset That Matter:
We always look for ways to grow and take pride in what we do. You'll thrive here if you:
  • Act with purpose, focus, and accountability.
  • Collaborate across teams and communicate clearly.
  • Keep improving and automate what slows you down.

A Note on Travel:
  • Traveling up to 5% may be required.

Pay & Perks:
The hourly range for this role is $23-$30 per hour.Final compensation depends on experience, skills, and location.
Benefits include (US):
  • Medical, dental, and vision coverage
  • Company-paid life and disability insurance
  • HSA with employer contributions
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Unlimited PTO, 10 paid holidays, and paid parental leave

Equal Opportunity at Relatient:
We're building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.
To learn more about our organization, visit www.relatient.com
Ready to Join Relatient?
If you're looking for work that matters and a team that makes it count, we'd love to hear from you!
To join our team, you must live in one of the following states where we're authorized to hire: Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.
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