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Senior Technical Support Analyst Jobs (NOW HIRING)

Humata Health

Technical Support Analyst

Humata Health Inc. is seeking a Technical Support Analyst to lead and scale our support team. This role will oversee ticketing systems, escalation pathways, and SLAs, while driving an AI-driven ...

MeridianLink

Senior Technical Support Engineer

$92K - $130K/yr

The Senior Technical Support Engineer reports to a Manager, Product and Client Support and is responsible for owning, analyzing, and resolving the most technically complex escalations that are unable ...

Baptistfirst

The Technical Support Analyst I shall be responsible to provide first-level technical support to end-users. This role will involve troubleshoot hardware, software, and network issues, and to ensure ...

Baptistfirst

The Technical Support Analyst I shall be responsible to provide first-level technical support to end-users. This role will involve troubleshoot hardware, software, and network issues, and to ensure ...

TEKsystems

Technical Support Analyst

Norfolk, VA

$15 - $25.50/hr

The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software ...

Relatient

Technical Support Analyst

Atlanta, GA · Hybrid

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

Relatient

Technical Support Analyst

Atlanta, GA · Hybrid

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

Tabs

Technical Support Analyst

$60K - $82K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

TEKsystems

Technical Support Analyst

Norfolk, VA

$15 - $25.50/hr

The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software ...

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Senior Technical Support Analyst information

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How much do senior technical support analyst jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for senior technical support analyst in the United States is $34.86, according to ZipRecruiter salary data. Most workers in this role earn between $29.09 and $37.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by Senior Technical Support Analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a Senior Technical Support Analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a Senior Technical Support Analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.
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Senior Technical Support Analyst jobs near you

Technical Support Analyst

Humata Health

Remote

Full-time

Medical, Life, Retirement, PTO

Posted 20 days ago

Job description

We're Humata Health. Humata Health creates frictionless prior authorization for providers and payers. With our proprietary artificial intelligence (AI) and automation technology, Humata Health delivers quality prior authorization submissions to help get patients the care they deserve. Humata Health is a physician-led company backed by a syndicate of strategic healthcare investors including Blue Venture Fund, LRVHealth, Optum Ventures, .406 Ventures, and Highmark Ventures.
What we're looking for: Humata Health Inc. is seeking a Technical Support Analyst to lead and scale our support team. This role will oversee ticketing systems, escalation pathways, and SLAs, while driving an AI-driven support strategy to improve efficiency and customer experience. The ideal candidate has a proven track record working on support teams in high-growth environments-preferably in health tech-along with strong technical, problem-solving skills.
Location: Hybrid - Orlando, Florida, US or Remote, US
• Responsibilities
  • Deliver high-quality technical support to customers using Humata technology
  • Ensure appropriate routing and triaging of customer tickets to ensure effective resolution per customer SLAs
  • Follow and contribute to escalation procedures and standard operating protocols (SOPs) to maintain efficiency and consistency across support tiers
  • Support the implementation of AI-driven support tools (e.g., chatbots, routing systems, predictive analytics) to reduce manual workload and improve customer experience
  • Analyze customer support data to identify recurring issues, pain points, and opportunities for process or product enhancements, and communicate to leadership
  • Resolve Tier 1 and Tier 2 tickets autonomously as much as possible
  • Track the lifecycle of open tickets and engage in upward and cross-functional communication to hold assignees accountable to ticket resolution
  • Contribute to a culture of data-driven decision-making, continuous learning, and customer focus across the support organization.

Role Requirements
  • Bachelor's degree in Information Systems, Computer Science, or equivalent combination of education and experience.
  • Minimum 3 years experience supporting B2B SaaS products
  • Comfortability in JIRA or other similar ticketing systems
  • Excellent oral and written communication skills
  • Strong analytical thinker who thrives in a fast paced, start-up environment

Why Join Humata Health?
  • Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes
  • Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL
  • Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles
  • Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match
  • Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development
  • Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued

Pay Transparency
Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions.
Our salary ranges are based on competitive pay for our company's size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity.
Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.

Apply