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Senior Technical Support Analyst Jobs (NOW HIRING)

Nebraska Medicine

Technical Support Analyst

Omaha, NE · On-site

As a Technical Support Analyst at Nebraska Medicine, you won't just fix devices-you'll power the systems that clinicians depend on every day. In this fast-paced, highly integrated healthcare ...

Bitfocus

Technical Support Analyst

Las Vegas, NV · On-site

$39K - $82K/yr

Technical Support Analysts handle a high volume of diverse and often challenging tasks, requiring a combination of technical expertise and emotional intelligence delivering effective and empathetic ...

Dillards

Technical Support Analyst

Little Rock, AR · On-site

THE OPPORTUNITY Dillard's is looking for a Technical Support Analyst to join our Data Center team in Little Rock, Arkansas. This role requires the flexibility to work a varied schedule, including ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after training) Job Type: Contract | Full-Time Start Date: November 24, 2025 End Date: June 30, 2026 Openings ...

Dillards

Technical Support Analyst

Little Rock, AR

THE OPPORTUNITY Dillard's is looking for a Technical Support Analyst to join our Data Center team in Little Rock, Arkansas. This role requires the flexibility to work a varied schedule, including ...

OSTechnical

Be Seen First

Technical Support Analyst

Ventura, CA · On-site

$25 - $26/hr

IT Support Analyst - Level I | 24x7 Environment Our hospital client is seeking a customer-focused IT Support Analyst (Level I) to provide frontline technical support in a fast-paced healthcare ...

CAI

Technical Support Analyst

San Diego, CA · On-site

Technical Support Analyst Req number: R8036 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue ...

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

The Technical Support Analyst at each plant location works to achieve IT operational excellence for manufacturing in support of customer order delivery. The group delivers frontline IT technical ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with possible extension) * Manage and administer the Google Chrome Management Console for devices and ...

Intellibee Inc

Technical Support Analyst

Richmond, VA · On-site

The Technical Support Analyst will serve as the primary point of contact for users, providing assistance and guidance on the platform's functionality and ensuring efficient resolution of issues.

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and ...

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Senior Technical Support Analyst information

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How much do senior technical support analyst jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for senior technical support analyst in the United States is $34.86, according to ZipRecruiter salary data. Most workers in this role earn between $29.09 and $37.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by Senior Technical Support Analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a Senior Technical Support Analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a Senior Technical Support Analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.
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Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in the United States as of July 2026, with employment types broken down into 66% Full Time, 4% Part Time, and 30% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $72,515 per year, or $34.9 per hour.
Technical Support Analyst

Technical Support Analyst

Nebraska Medicine

Omaha, NE • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Nebraska Medicine rating

7.4

Company rating: 7.4 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

264th of 890 rated healthcare providers

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
First Shift (United States of America)
Technical Support Analyst
Step into a role where your technical expertise directly supports life-saving care. As a Technical Support Analyst at Nebraska Medicine, you won't just fix devices-you'll power the systems that clinicians depend on every day. In this fast-paced, highly integrated healthcare environment, you'll tackle complex endpoint challenges, support enterprise technologies, and ensure seamless user experiences across critical operations. If you're someone who thrives under pressure, takes ownership of solving problems, and enjoys being the trusted expert others rely on, this is your chance to grow your IT career while making a meaningful impact on patients and teams across our organization.
Details: Technical Support Analyst
  • Candidate must live in Nebraska or Iowa
  • This is a hybrid position, must be able to work on campus
  • Preferred consideration will be given to applicants with experience in IT support in a healthcare environment and experience with Active Directory and network communication structures
  • Resume REQUIRED for consideration

Why Work at Nebraska Medicine?
  • Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
  • Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
  • Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
  • Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!
Thie Technical Support Analyst will provide technical expertise for the day-to-day endpoint and end user support of a highly complex healthcare organization. In this role, you will provide Tier 2 support on multiple intersecting endpoint technologies and devices, including (but not limited to) workstations, printers, clinical laptops, software, applications, mobile devices, and other enterprise-level devices and platforms. You will enforce and maintain standard software, hardware, imaging, and deployment processes including post configurations, and enterprise asset management. You will be accountable for ensuring that policies, standards, documentation is followed and maintained, and you will ensure endpoints follow standard security guidelines and safeguards. In communicating effectively both verbally and in writing to clients and peers, you will effectively apply escalation processes to other application owners or areas within the enterprise to ensure the timely flow of reported issues.
Required Qualifications: Technical Support Analyst
• Minimum two years of Information Technology experience required.
• High school education or equivalent required.
• Bachelor's degree in computer science, Management of Information Systems, or related field OR equivalent combination of education/experience combined (one year of education equals one year of experience) required.
• Ability to prioritize, analyze, troubleshoot, and resolve Tier 2 (or higher) enterprise endpoint device and applications across end user devices and technologies required.
• Ability to troubleshoot a complex environment utilizing multiple enterprise-grade systems and platforms that all interact together for the desired end goal required.
• Ability to work proactively with a high degree of accountability to drive assigned tasks and projects towards completion required.
• Advanced demonstration of strong interpersonal and communication skills, both oral and written, required.
Preferred Qualifications: Technical Support Analyst
• Experience in IT support in a healthcare environment preferred.
• Experience with Active Directory and network communication structures preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.

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