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Senior Technical Support Analyst Jobs (NOW HIRING)

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

The Technical Support Analyst at each plant location works to achieve IT operational excellence for manufacturing in support of customer order delivery. The group delivers frontline IT technical ...

CBH Homes

Technical Support Analyst

Meridian, ID · On-site

As a Technical Support Analyst, you'll be the go-to problem solver who keeps systems secure ... Work alongside senior team members to assist in maintaining networks, servers, and cloud platforms ...

DISCO

Senior Technical Support Analyst (DISCO Desk)

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your Impact The Senior DISCO Desk Analyst provides expert technical guidance to law firms and ... Client Communication and Support: Displays professionalism, quality service, and a solution-seeking ...

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Technical Support Analyst Location: : Forsyth, GA 31029 (Hybrid) Duration: Long Term Skills: Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices ...

Concora Credit Inc.

Technical Support Analyst

Beaverton, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As our Technical Support Analyst, you'll help drive Concora Credit's Mission to enable customers to ... by senior analysts. * Assist with the review, organization, and maintenance of adverse action ...

Concora Credit Inc.

Technical Support Analyst

Beaverton, OR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview As our Technical Support Analyst, you'll help drive Concora Credit's Mission to enable ... by senior analysts. * Assist with the review, organization, and maintenance of adverse action ...

HERRICK FEINSTEIN LLP

Technical Support Analyst

Manhattan, NY

$62K - $78K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Technical Support Analyst DEPARTMENT : Information Technology FLSA STATUS : Non-Exempt REPORTS TO : IT Service Delivery Manager SCHEDULE & HOURS: Monday - Friday On-Site (Alternates every other week ...

Concora Credit Inc.

Technical Support Analyst

Beaverton, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview As our Technical Support Analyst, you'll help drive Concora Credit's Mission to enable ... by senior analysts. * Assist with the review, organization, and maintenance of adverse action ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and ...

adareps

Technical Support Analyst

Vandalia, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Technical Support Analyst Location Vandalia, OH Summary The Technical Support Analyst provides on-site and remote technical support for end-user computing, local infrastructure ...

nLeague Services

Technical Support Analyst

Richmond, VA · On-site

Job Id: 806925 Technical Support Analyst Location: On-site, 102 Governor Street, Richmond, VA 23219 Client: VA VDACS Duration: 12+ Months IN PERSON IVs required - NO EXCEPTIONS ON SITE REQUIREMENT: 5 ...

Concora Credit Inc.

Technical Support Analyst

Beaverton, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview As our Technical Support Analyst, you'll help drive Concora Credit's Mission to enable ... by senior analysts. * Assist with the review, organization, and maintenance of adverse action ...

CBH Homes

Technical Support Analyst

Meridian, ID

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Technical Support Analyst, you'll be the go-to problem solver who keeps systems secure ... Work alongside senior team members to assist in maintaining networks, servers, and cloud platforms ...

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Senior Technical Support Analyst information

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How much do senior technical support analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for senior technical support analyst in the United States is $34.86, according to ZipRecruiter salary data. Most workers in this role earn between $29.09 and $37.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.
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Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,515 per year, or $34.9 per hour.

Technical Support Analyst

Printpack

Grand Prairie, TX • On-site

Full-time

Re-posted 10 hours ago

Printpack rating

9.0

Company rating: 9.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

4th of 119 rated packaging manufacturers

Job description

Printpack's IT Technical Support group services Printpack operations in the US. The Technical Support Analyst at each plant location works to achieve IT operational excellence for manufacturing in support of customer order delivery. The group delivers frontline IT technical support to onsite and remote associates, contractors, customers, vendors, and visitors and executes the IT strategy for many business-wide initiatives.
The Technical Support Analyst will perform all IT Support-related service work, including but not limited to imaging, software installations, problem diagnosis and repair, necessary for end-users and server-related computing devices, printers, and RF scanners.
Job Description:
  • Solve Tier 1 and 2 incidents and/or escalate to appropriate functional groups.
  • Troubleshoot and work with vendors on IT hardware technical issues.
  • Provide end-user support for Microsoft Office 365, Windows 10, SharePoint, and Microsoft Access databases.
  • Perform IT preventive maintenance and due diligence to ensure business continuity.
  • Ensure IT-related inventories are kept up to date and peripherals are readily available.
  • Administer user accounts through Active Directory.
  • Support WAN/LAN technologies, including switches, routers, wireless access points, port configurations, and remote VPN.
  • Serve as a conduit between plant resources and relevant Corporate ITPM resources, collaborate with Corporate and Engineering resources, and follow up and escalate to appropriate teams, as necessary.
  • Support Enterprise-wide application(s) and database(s).
  • Take ownership of issues and follow through to completion.
  • Support strategic corporate initiatives and projects.
  • Ensure adherence to IT policies, standardization of processes and procedures.
  • Keep apprised of trends in technology to improve customer experience and productivity.
  • Provide on-call support and escalation, as necessary.

Qualification:
  • Must have hands-on experience with desktops/laptops/tablets/smart devices; Windows 10, software installs, imaging and restorations, virtual server environments, patch management, and network strategies.
  • Excellent verbal and written communication skills.
  • Self-starter with high motivation and ability to work with geographically dispersed management.
  • Comp TIA A+, MCSA preferred, but not mandatory.

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.
To view your rights and government notices, please see the links below:
Know Your Rights - Conozca sus Derechos - Your Rights Under USERRA (dol.gov) - FMLA - FMLA (Spanish) - Polygraph Protection - Right to Work - Right to Work (Spanish)
Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to CorpRecruiting@Printpack.com. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.

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