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Senior Technical Support Analyst Jobs (NOW HIRING)

RELX

Technical Support Analyst

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role The Technical Support Analyst is a customerfacing role focused on providing application expertise and technical support across postsales engagements. This role serves as a trusted ...

Irium México

Technical Support Analyst

Berea, KY · On-site

Irium México is seeking a Technical Support Analyst to provide Level I technical support for onsite and remote end-users. The role involves setting up workstations, managing user accounts, and ...

Galon Solution Inc

Technical Support Analyst

Adams, MA · On-site

Adams, MA on-site Job Summary Our client is seeking a Technical Support Analyst Level I , who will be responsible for providing support to end users on a variety of issues, under general supervision.

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and ...

Doyon Limited

Technical Support Analyst

Plano, TX · On-site

The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified ...

Doyon Limited

Technical Support Analyst

Plano, TX · On-site

The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified ...

Accenture

Technical Support Analyst

Mountain View, CA · On-site

$30.13 - $40.13/hr

Escalate complex issues to senior technical staff as needed * Documentation & Knowledge Management ... support team. * Hardware Issue Management: Triage hardware bugs, conduct fault analysis, and ...

Terex

Technical Support Analyst

San Diego, CA

Technical Support Analyst Operating Company : Environmental Solutions Group - Soft-Pak Location : Remote Reports to : VP, Support Services Department: Support Services POSITION SUMMARY: The Technical ...

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How much do senior technical support analyst jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for senior technical support analyst in the United States is $34.86, according to ZipRecruiter salary data. Most workers in this role earn between $29.09 and $37.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by Senior Technical Support Analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a Senior Technical Support Analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a Senior Technical Support Analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.
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Senior Technical Support Analyst jobs near you
Technical Support Analyst II

Technical Support Analyst II

Thermocopy of Tennessee, Inc.

Knoxville, TN • On-site

Full-time

Posted 6 days ago

Job description

Job Type
Full-time
Description
Technical Support Analyst II
Location: Knoxville, TN
Job Type: Full-Time
Industry: MIT Services
About the Role
Are you ready to take your technical support career to the next level? As a Technical Support Analyst II, you'll be the go-to expert for resolving escalated IT issues, mentoring junior support staff, and contributing to system improvements. This role is ideal for professionals with hands-on experience in troubleshooting and a passion for delivering exceptional service in a dynamic, multi-site environment.
What You'll Do
  • Provide advanced troubleshooting for desktop, network, and software issues
  • Install, configure, test, and maintain hardware, software, and peripherals
  • Act as a technical resource for end-users and Level I support staff
  • Analyze user problems and implement corrective actions
  • Document support activities and maintain system configuration records
  • Lead small-scale hardware/software upgrade projects
  • Train users and Level I support staff on systems and procedures
  • Collaborate with senior analysts and vendors on complex issues
  • Monitor system performance and recommend improvements
  • Ensure compliance with software licensing and asset management
  • Deliver remote or on-site support as needed

Requirements
Education & Certifications
  • Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Required:
    • CompTIA Network+
  • Preferred:
    • CompTIA Security+
    • MD-10 Microsoft Endpoint Administrator + Mastering Endpoint Security
    • Microsoft Teams Support + Using Teams + Configuring Teams
    • Azure 900 Certificate

Experience & Technical Skills
  • 2-3 years in a technical support role
  • Proficiency in Windows/macOS, Active Directory, Office 365
  • Familiarity with remote desktop tools and ticketing systems
  • Moderate understanding of network technologies, security practices, and servers
  • Experience with scripting (RMM & PowerShell)
  • Experience with virtualization (VMware, Hyper-V)
  • Experience in multi-site or remote support environments

Soft Skills
  • Strong communication and interpersonal skills
  • Ability to explain technical concepts to non-technical users
  • Analytical thinking and problem-solving ability

Apply