ZipRecruiter

Log In

1

Senior Technical Support Analyst Jobs in Alberta

7-ELEVEN

Sr Technical Analyst

Calgary, AB · On-site

Senior Technical Analyst Location: Calgary, AB (Hybrid) Employment Type: Full-Time Reports To ... Maintain and support SAN and NAS storage systems. * Oversee web content and email filtering ...

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

LaPrairie Group

Application Support Analyst

Calgary, AB · On-site

... Support Analyst to join our IT team, in downtown Calgary. This role will help improve the way our ... Act as the technical expert for complex issues, leveraging logs and database queries to resolve ...

FLINT Corp.

IT Support Analyst

Calgary, AB · On-site

As an IT Support Analyst, reporting to the IT Service Desk Lead within the Information Technology ... The role requires an IT Technical Diploma, a minimum of four years of experience, strong technical ...

New

FLINT Corp.

IT Support Analyst

Sherwood Park, AB · On-site

As an IT Support Analyst, reporting to the IT Service Desk Lead within the Information Technology ... The role requires an IT Technical Diploma, a minimum of four years of experience, strong technical ...

New

DoiT

Senior Technical Content Writer

Edmonton, AB · Remote

... support collaboration with internal stakeholders and occasional external experts. Candidates ... The Opportunity We're building a technical content program to serve data engineers, analytics ...

Metis Nation of Alberta

Senior IT Analyst

Edmonton, AB · On-site

The Senior IT Analyst will provide technical support for complex IT initiatives by leading projects from planning through implementation, coordinating cross-functional stakeholders, and ensuring ...

next page

Showing results 1-20

All JobsTechnical Support Analyst JobsSenior Technical Support Analyst JobsSenior Technical Support Analyst Jobs in Alberta

Senior Technical Support Analyst information

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What are popular job titles related to Senior Technical Support Analyst jobs in Alberta?

For Senior Technical Support Analyst jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support Analyst jobs in Alberta look for?

The top searched job categories for Senior Technical Support Analyst jobs in Alberta are:

What cities in Alberta are hiring for Senior Technical Support Analyst jobs?

Cities in Alberta with the most Senior Technical Support Analyst job openings:

What are popular job titles related to Senior Technical Support Analyst jobs in AB?

For Senior Technical Support Analyst jobs in AB, the most frequently searched job titles are:

Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Sr Technical Analyst

7-ELEVEN

Calgary, AB • On-site

Full-time

Re-posted 18 days ago

Key responsibilities

  • Administer and manage VMware and Windows servers, including installation, configuration, monitoring, patching, troubleshooting, and optimization.

  • Support and maintain enterprise storage, security, and network systems, including SAN/NAS storage, anti-virus solutions, Active Directory, and firewalls.

  • Assist with end-user support, troubleshoot incidents, participate in IT projects, and respond to security alerts and system events.

7-Eleven rating

4.3

Company rating: 4.3 out of 10

Based on 843 frontline employees who took The Breakroom Quiz

39th of 47 rated convenience stores

Job description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world.We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to 'activate awesome' and make a meaningful impact in their stores and communities every day.If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

Position: Senior Technical Analyst
Location:Calgary, AB (Hybrid)
Employment Type:Full-Time
Reports To:Senior Manager, Information Technology

Job Purpose:We are seeking an experienced Senior Technical Analyst to join our IT team. In this role, you will be responsible for ensuring optimal performance and security of our technical infrastructure while supporting end-users and managing various IT tasks and projects.

Key Responsibilities:

  • Administer and manage VMware and Windows servers, including installation, configuration, monitoring, patching, troubleshooting, and optimization.
  • Maintain and support SAN and NAS storage systems.
  • Oversee web content and email filtering services.
  • Configure and maintain enterprise anti-virus solutions.
  • Manage and support the Microsoft 365 environment.
  • Maintain Active Directory and group policies.
  • Support enterprise backup systems.
  • Provide network and firewall support.
  • Monitor IT system events and alerts.
  • Respond proactively to security alerts and manage security tools.
  • Collaborate with managed services providers for network and security operations.
  • Implement and coordinate IT security awareness campaigns for end-users.
  • Develop and manage a vulnerability management program and coordinate testing.
  • Build and maintain infrastructure and security labs.
  • Keep system administration documentation up-to-date.
  • Assist with end-user support, troubleshooting incidents, and fulfilling service requests.
  • Participate in various IT projects.
  • Join the after-hours on-call support rotation.

Qualifications:

Education and Experience:

  • Degree, diploma, or certification in Computer Science or equivalent IT experience.
  • Minimum of 7 years in a systems administrator role.
  • ITIL Foundation certification is an asset.

Skills and Specialized Knowledge:

  • Experience with Windows Server 2016+ and Active Directory.
  • Proficiency in VMware environments (vCenter, vSphere, ESXi 7+).
  • Microsoft 365 administration (Exchange, SharePoint, Azure AD).
  • Familiarity with XDR endpoint protection technology.
  • Experience with NAS and SAN storage arrays (NetApp, Dell Compellent).
  • Networking and firewall expertise (Meraki, Palo Alto).
  • Working knowledge of Zebra WMS tools and hardware.
  • Experience with MDM platforms (e.g., Meraki, Intune).
  • Proficiency with HPE server hardware.
  • Knowledge of penetration testing and vulnerability assessment.
  • Ability to conduct phishing campaigns.
  • Familiarity with SIEM tools.
  • PowerShell and other scripting languages.

Abilities and Attributes:

  • Self-motivated, focused, and organized with strong interpersonal skills.
  • Excellent analytical and problem-solving abilities.
  • Strong written and verbal communication.
  • Ability to prioritize and multitask independently.
  • Committed to collaborating and contributing to the success of the team with honesty, integrity and accountability.
  • Confident in your abilities but not afraid to ask questions.
  • Committed to thorough incident documentation and resolution.
  • Comfortable working with external vendors.

Working Conditions:

  • Hybrid work model with on-site presence one week every 3-4 weeks.
  • 40-hour workweek with participation in after-hours on-call support.

Physical Requirements:

  • Occasional lifting of IT equipment.

Job Types: Full-time, Permanent

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.

What 7-Eleven employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

7-Eleven logo

About 7-Eleven

Sourced by ZipRecruiter

As the world’s first convenience store, our top priority has always been to give customers the most convenient experience possible to consistently meet their needs. 7-Eleven aims to be a one-stop shop for consumers – a place people can always rely on to deliver what they want, when, where, and how they want it.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1927

View All 7-Eleven Jobs

Apply